Nissan of Richmond - Service Center

It is one big area, and the dealership needs to get in touch with the service department Where you order supplies. And the service department Where you get your order from needs to get in touch with the touch with the service department Where you order supplies. And the service department Where you get your order from needs to get in touch with the Service area. That actually does the signing in for your oil changes and anything else you need. More

Johnny was extremely friendly and professional. I came in late on a a Friday afternoon and he was very honest with me an out the turnaround time. I ended up just keeping my car over the weekend and I came in late on a a Friday afternoon and he was very honest with me an out the turnaround time. I ended up just keeping my car over the weekend and bringing it in early Monday morning and it was a quick drop off and a quick fix that was covered under the Nissan warranty. More

Came her3 for a simple oil change, tire rotation and state inspection with appointment at 730, did not leave until 1115. Asked after 930 how long it will take, at 10 they stated only thing I needed was state inspection with appointment at 730, did not leave until 1115. Asked after 930 how long it will take, at 10 they stated only thing I needed was new windshield wipers; took them hour 15 min to finish with my car. The advisor couldn’t explain what took so long, no apology for long wait. I have been coming here since the purchase of my vehicle in 8/2015; the longest it has ever taken for this service was hour and a half. Highly disappointed in the service I got on 6/19/23. More

Debbie is always awesome when it comes to service at the shop. She always greets me with a smile. She always has an idea of what the problem could be when I roll in. She deserves an award and raise for how shop. She always greets me with a smile. She always has an idea of what the problem could be when I roll in. She deserves an award and raise for how awesome she is‼️ More

2023 truck already had a failed battery (not the dealership’s fault) . I went in to get a new battery under warranty. I got there and in line when they opened. I was 4th in line. After 1.5 hours I a dealership’s fault) . I went in to get a new battery under warranty. I got there and in line when they opened. I was 4th in line. After 1.5 hours I asked how long it would be. The employee said they had the paper work and not the keys. They suggested the truck was being washed which is odd as it’s a work truck with ladders and a bed full of trash. After another 30 minutes I went outside to stretch my legs. My truck was around front with the windows down, keys on the seat while it was starting to rain. I had thousands of dollars in tools and equipment in the truck plus keys to the properties I help manage. The company’s response was “oops, we shouldn’t have done that”. A very unprofessional dealership/service company. More

Everyone was nice. I asked for specific thing to be checked and it wasn’t. I asked for specific thing to be checked and it wasn’t. More

Your service department needs training on how to communicate with the customer. My experience was very poor and I will not bring my vehicle to this.establishment again. communicate with the customer. My experience was very poor and I will not bring my vehicle to this.establishment again. More

Will not recommend service center because the sales center is full of liars, scammers and bullies center is full of liars, scammers and bullies More

The service was timely and satisfactory, The service rep was very personable and helpful. The "VIP" car buy experience was very offensive! The "VIP" was a first day salesman that was sent to work with me af was very personable and helpful. The "VIP" car buy experience was very offensive! The "VIP" was a first day salesman that was sent to work with me after I was contacted to buy my car while in service. More

Always a great experience I am never disappointed being disabled I have a very hard time getting out disabled I have a very hard time getting out More