Nissan of Richmond - Service Center

Very professional, courteous and attentive to listening to your concerns and expressing what needs to be done to resolve the issue. to your concerns and expressing what needs to be done to resolve the issue. More

It is always a pleasure working with Nissan of Richmond service department making sure my vehicle is taken care of. service department making sure my vehicle is taken care of. More

Worst service center ever. I’ve been four times. NEVER again. Appointments mean nothing. Staff don’t know what’s needed at service intervals. They did work without calling me. I’ve been four times. NEVER again. Appointments mean nothing. Staff don’t know what’s needed at service intervals. They did work without calling me. I tried to buy my car there and the sales staff was incompetent. Thought I’d try service since it’s close to home, but it was a Huge Dissapointment! More

Made an appointment. Waited 6 hrs. It was a warranty problem happening to my type of car that could've been a serious accident. My car was only taken in hours later when Waited 6 hrs. It was a warranty problem happening to my type of car that could've been a serious accident. My car was only taken in hours later when i asked about the hold up. Calls from sales people are annoying. More

Great dealership people are excellent. Service department is outstanding. The service advisors are is great. Service department is outstanding. The service advisors are is great. More

I was quoted 3 different prices and was told that they “misdiagnosed” my vehicle twice. What they wanted to charge $1,000-$1,300 for, my mechanic did for $98. This place is a joke. I will never take a “misdiagnosed” my vehicle twice. What they wanted to charge $1,000-$1,300 for, my mechanic did for $98. This place is a joke. I will never take a vehicle there again. More

They were attentive and had a good system for getting the cars in and out of the service line. The parts specialist was very attentive also. Johnny went over and beyond expectations to make sure my car w cars in and out of the service line. The parts specialist was very attentive also. Johnny went over and beyond expectations to make sure my car was being taken care of! Johnny made sure to have parts under warranty taken care of, contacted me quickly about updates in my vehicle, made sure my parts and warranty was looked over and approved the fixes to my vehicle without any input from me! He even made sure the lights on my vehicle and a bolt on my truck was fixed while there. Very very happy with how my concerns were taken care of More

It was great service in a timely manner best device ever too many words ok too many words ok More

Excellent service! !! I Always feel comfortable taking my car to be service at Nissan of Richmond. I drive over and hour and it's worth it. !! I Always feel comfortable taking my car to be service at Nissan of Richmond. I drive over and hour and it's worth it. More

When I bought my car from you, the oil changes were free. Then they were every other oil change was free. Now I have to pay $75. This is not in line with the promises made when I purchased the car. I have on Then they were every other oil change was free. Now I have to pay $75. This is not in line with the promises made when I purchased the car. I have only taken my car to your dealership. This will surely encourage me to look for places with better prices, as they haven't given me the belief that it's anything more. They haven't reneged on a promise made. More