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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

Sort by
July 09, 2023

Best service department professionals I know of. For some reason, my ticket was put at the bottom of the line even though I was waiting and had an appointment. Debby did all she could to get my car More

by gue4824
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Nissan of Richmond responded

We're happy you found Debbie to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 08, 2023

Debbie in service did an excellent job in helping us get out 2013 Murino back on the road during the 4th week. Kudos to Debbie More

by nomoresurveys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 08, 2023

I brought my car in at 1pm didn’t finish until about 4:30. For an oil change. Unacceptable. More

by AUBRIESHAHUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Report | Print
Jul 08, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manage

July 08, 2023

Nissan of Richmond mechanics were great, not only did I get my oil changed, they noticed my inspection was out of date and also did the inspection. That meant SO much, as a woman to have that done. Thanks More

by Francesmitchell45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Smith
Report | Print
Jul 08, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

Jul 19, 2023 -

Francesmitchell45 responded

Thanks, I will return

July 07, 2023

Great service, Debbie was very helpful. She was able to have our car serviced and ready for pick up in one day. More

by keith.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback and we are glad Debbie gave you such great service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 06, 2023

Your customer service representative was very helpful in solving my problem and notifying me when it was resolved More

by NANANAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Debbie. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

July 06, 2023

The representatives are very professional and patient. Got great services on my car. Provided good environment for customers. More

by yigio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Report | Print
Jul 06, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 06, 2023

Never had a negative experience with my appointments nor with anyone helping me With my services More

by CPRECIOUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Report | Print
Jul 07, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 05, 2023

Can’t say I’m too impressed with the dealership but the service center is always phenomenal. Very informative, punctual, kind & professional. More

by RDOSHAUGHNESSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names
Report | Print
Jul 06, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 05, 2023

The service was good and had my car done in about hour an a half and did a good job More

by Sawyermikea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
Report | Print
Jul 05, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

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