Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Nissan of Richmond

Richmond, VA

4.5
7,252 Reviews
Call Dealership (804) 346-4200

11401 W Broad St

Richmond, VA

23233

Directions

By Type

7,252 Reviews of Nissan of Richmond

December 31, 2024

Horrible customer service and unethical sales practices. Beware of forced TLP fee( total loss protection) sales manager removed offer after we were there for several hours and in final stage of purchase a More

by MLC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Would not give their name of GM contact detail, Lazaro Alonso-Hernandez
Report | Print
Jan 05, 2025 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext 1045

December 27, 2024

Mikey made the process of buying my pathfinder quick & easy. He explained everything well and took me on a good test drive. More

by AB661
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Dec 29, 2024 -

Nissan of Richmond responded

Thanks for sharing about your experience with Mikey here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Jamee Robinson Owner Loyalty Manager

December 24, 2024

Mohamed was so kind and helpful! I highly recommend making an appointment with him! He’s wonderful! More

by hannahgraystuart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
Report | Print
Dec 29, 2024 -

Nissan of Richmond responded

Thank you, Hannah! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Jamee Robinson Owner Loyalty Manager

December 23, 2024

Easy to work with and very friendly. Definitely interested in making deals with their clients. Happy customer More

by Pjcfsu
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
Report | Print
Dec 24, 2024 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Jamee Robinson Owner Loyalty Manager

December 23, 2024

Not trustworthy and customer service stinks. Sold me a new car with damage under it and they have finally swapped it for a new one but I had to fight for it and they did not seem to care. Will n More

by Betty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mahamadou Toure
Report | Print
Dec 27, 2024 -

Nissan of Richmond responded

Thank you for providing this feedback. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext 1045

December 21, 2024

Mo was great. Experience overall was fine. Hope the car is as good as it looks . More

by bdcox25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
Report | Print
Dec 23, 2024 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Jamee Robinson Owner Loyalty Manager

December 16, 2024

I came in for an oil change and left with a new car. Great service from Sayed and Bull. They were very professional and listened to my needs for a new vehicle. The test drive with Sayed was very excit More

by Jackie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sayed Khalilullah Gul Sayed
Report | Print
Dec 16, 2024 -

Nissan of Richmond responded

We are so glad that we had the opportunity to work with you, Jackie, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jamee Robinson Owner Loyalty Manager

December 15, 2024

Good selection of Nissan Armadas that Michael showed us and we found the perfect one for our family. More

by IW395
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Dec 16, 2024 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Jamee Robinson Owner Loyalty Manager

December 14, 2024

Michael Matthews showed us the entire Honda selection and found us the perfect CR-V for my wife and she couldn’t be more satisfied More

by HT432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Dec 16, 2024 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Jamee Robinson Owner Loyalty Manager

December 12, 2024

I wasn’t looking forward to buying a new car but this was a wonderful experience. More

by dk.harvey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure, Charles Bull
Report | Print
Dec 12, 2024 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Jamee Robinson Owner Loyalty Manager

1
2
3
4
...
726