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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,259 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,259 reviews

February 02, 2025

Michael Matthews addressed our concerns promptly & made the process of purchasing our CRV as easy as possible. More

by KS284
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Feb 03, 2025 -

Nissan of Richmond responded

Congratulations on your new CRV! It's great to hear that Michael could get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jamee Robinson Owner Loyalty Manager

January 24, 2025

Michael and Shaun definitely helped me out a bunch with the purchase of my new Nissan kicks. More

by KW750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jan 26, 2025 -

Nissan of Richmond responded

We are very happy to hear that Michael and Shaun provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jamee Robinson Owner Loyalty Manager

January 18, 2025

Michael showed us various suvs and made sure we were comfortable with our decision purchasing the Mazda cx-5 More

by GS266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jan 19, 2025 -

Nissan of Richmond responded

Thank you, for your kind words for Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Jamee Robinson Owner Loyalty Manager

January 11, 2025

Michael really helped me out even with the winter weather we are having and made sure i was completely satisfied More

by JB848
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jan 13, 2025 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael to be a positive one. Please don't hesitate to reach out if you need anything else. Jamee Robinson Owner Loyalty Manager

January 04, 2025

Mike made our car buying experience quick & easy by explaining everything to us to make sure we were comfortable. More

by HW313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jan 04, 2025 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mike delivered such a great experience! Jamee Robinson Owner Loyalty Manager

January 03, 2025

I recently visited this showroom for vehicle servicing and state inspection. I was informed that my vehicle's front wheel bearings needs replacement, and they quoted $1479.99. I declined, and they failed More

by rasheed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext 1045

January 01, 2025

Worked well with us to find a car within our budget. Good customer service and not pushy. More

by Daniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delvin Young
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Jan 02, 2025 -

Nissan of Richmond responded

Thank you for your business and this review, Daniel. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamee Robinson Owner Loyalty Manager

December 31, 2024

Horrible customer service and unethical sales practices. Beware of forced TLP fee( total loss protection) sales manager removed offer after we were there for several hours and in final stage of purchase a More

by MLC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lazaro Alonso-Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Would not give their name of GM contact detail
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Jan 05, 2025 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext 1045

December 27, 2024

Mikey made the process of buying my pathfinder quick & easy. He explained everything well and took me on a good test drive. More

by AB661
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Dec 29, 2024 -

Nissan of Richmond responded

Thanks for sharing about your experience with Mikey here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Jamee Robinson Owner Loyalty Manager

December 24, 2024

Mohamed was so kind and helpful! I highly recommend making an appointment with him! He’s wonderful! More

by hannahgraystuart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2024 -

Nissan of Richmond responded

Thank you, Hannah! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Jamee Robinson Owner Loyalty Manager

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