Nissan of Olathe - Service Center

I had a slow leak back in October, they patched it (a service that is free at Discount Tire btw) and tried to charge me for it. They agreed to not charge me after I complained that this was a brand new service that is free at Discount Tire btw) and tried to charge me for it. They agreed to not charge me after I complained that this was a brand new car at the time and I had paid for an extended warranty and service contract. Fast forward to April, the same tire develops a slow leak again. I took it to Discount Tire this time and was told due to the type of patch the dealer used it was now unrepairable. I called the dealership service and they told me to bring it in for them to look at. They came to the same conclusion and tried to sell me a replacement tire for $100 more than I could get the EXACT SAME TIRE at Discount Tire. I told t hem no thanks I'd go somewhere else. When I got back to my car I found that they didn't even air the original tire back up to turn off the low pressure warning! I called and explained the situation to the service manager. He agreed that the situation was unacceptable and would talk to his team. I didn't expect anything to come from it. He called me back later in the evening and agreed that since it was their patch that had failed, they owed me a new tire. So they had me come back the next day and replaced my tire with a new one at no cost. I greatly appreciate effort of the service manager, and believe that he went above and beyond what most others would have done. However I wish it would have been handled correctly from the beginning. Therefore 4 out of 5 stars feels appropriate in this instance. More

Great experience with Robert In service, very pleasant and answered all questions with a smile and made me feel very comfortable. and answered all questions with a smile and made me feel very comfortable. More

Special shout-out to Mitchell in the Service Dept. He was very patient, kind, understanding and helpful. His thoughtfulness and assistance is very much appreciated. He was very patient, kind, understanding and helpful. His thoughtfulness and assistance is very much appreciated. More

Disorganized and backed up. No communication about sale for Mcarthy customers. Outside needs painted and tank tops with shorts is not appropriate PPE for shop. No communication about sale for Mcarthy customers. Outside needs painted and tank tops with shorts is not appropriate PPE for shop. More

Need more personal to greet customers and check in for service. Clean and comfortable waiting room service. Clean and comfortable waiting room More

I had to call shop, leave a lot of messages with no return calls. I return calls. I More

Waited 2 hours for an oil change and almost late for an interview. I was told they had to go buy more oil. It’s a dealership. You guys should have extra at all times. I was never told that the location had interview. I was told they had to go buy more oil. It’s a dealership. You guys should have extra at all times. I was never told that the location had changed. Did not receive a summary of everything that the car needs done like they used to at the other location. The guy that helped me was nice , but the service was HORRIBLE. More

Trying to make my 1st appointment took over 4 hours & then it was the next morning that it was confirmed. Had 8:30am appt. oil change & service, They didn’t start on servicing my car until hour later then it was the next morning that it was confirmed. Had 8:30am appt. oil change & service, They didn’t start on servicing my car until hour later, Then it took another 1-1/2 hours to be finished. So needless it wasn’t a good start with Olathe Nissan for me More