Nissan of Norwich - Service Center

I have been a customer for 5 years. I have always received excellent service for my cars at Nissan of Norwich. My questions regarding my vehicle are always answered- no question is a dumb one. As a received excellent service for my cars at Nissan of Norwich. My questions regarding my vehicle are always answered- no question is a dumb one. As a female customer I appreciate being treated with respect in an industry dominated by males. My most recent purchase here was the best; there has been a positive improvement in the overall atmosphere of the dealership. More

In response to your request for rating my experience at Nissan of Norwich my answer is two fold. First, we were treated promptly and courteously by the young man in the service department - A+ Unfortunat Nissan of Norwich my answer is two fold. First, we were treated promptly and courteously by the young man in the service department - A+ Unfortunately our problem apparently was related to battery failure. This is where I feel totally dissatisfied; this being the second such failure in less than the 2 years we've owned the car. I am not convinced that low mileage is the sole reason for this occuring. The car is in a finished garage and not exposed to the elements. I am 80 years old and in all my driving history have never experioenced or heard of this problem. Thank you for your consideration. Sincerely, Joseph Drag More

The service was done by an outside party - but Nissan of Norwich arranged the whole thing. lent me a wonderful loaner car, and the service was done as expected and on time. The other service performed at th Norwich arranged the whole thing. lent me a wonderful loaner car, and the service was done as expected and on time. The other service performed at the dealer was done very fast and at a reasonable cost. More

Everyone went out of their way to help us....even though I was upset about my car breaking down right before Christmas, the staff made it OK! They had my car fixed before the New Year which turned out to be I was upset about my car breaking down right before Christmas, the staff made it OK! They had my car fixed before the New Year which turned out to be a surprise. I would definitely recommend the dealership to others. just to let you know, I almost did not finish filling out this form because you require 250 words and to register, etc. Too much expected from a customer. But, I had such a good experience and I wanted to make sure that Nissan of Norwich was given the credit for it. More

I recently had some work done on the 2001 Honda CR-V that I purchased at Nissan of Norwich 5 years ago. I brought it in on Monday, 12/27/10 and didn't get it back until Thursday, 1/6/11 - almost 2 weeks! The I purchased at Nissan of Norwich 5 years ago. I brought it in on Monday, 12/27/10 and didn't get it back until Thursday, 1/6/11 - almost 2 weeks! The check engine light was on and it was running rough. 2 1/2 hrs after I brought it in, they said it would take about 2 hrs to make the repairs. A few minutes later, they asked if they could keep it overnight, just to make sure they had enough time. It still wasn't ready the next day, so they paid for a rental car. Every day after that, they said it should be ready the next day; this went on until 1/6. We were charged over $200 for the rental car; as it turns out, they only offered to pay for the first day. I understand that they are a Nissan dealership and this was a Honda; so they said they were on the phone with Honda to get assistance with the repairs, but I still don't understand why it took so long to finish the repairs and why they weren't honest about how long it would take. It left me thinking they were either lying about how long it would take or that they had no clue what they were doing. Not a good feeling. My car seems to be running fine now, however. More