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Nissan of Norwich - Service Center
Norwich, CT
45 Reviews
45 Reviews of Nissan of Norwich - Service Center
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January 31, 2012
Ron Roman did an exceptional job! He was very courteous and accomodating. I have and will continue to highly recommend Nissan of Norwich. My vehicle looks fantastic with the Nano protection added. This is and accomodating. I have and will continue to highly recommend Nissan of Norwich. My vehicle looks fantastic with the Nano protection added. This is the second vehicle I have purchased here and probably won't be the last. Laurie Smith PO Box 605 Central Village, CT 06332 More
by lasmes
Employees Worked With
Ron Roman
January 19, 2012
The service department is friendly. The drive up service is convenient on a cold winter day with a baby on tow. The service is quick. The waiting room is comfortable. is convenient on a cold winter day with a baby on tow. The service is quick. The waiting room is comfortable. More
by J's grammy
Employees Worked With
service department
January 08, 2012
In my twelve years of being a nissan owner, Nissan of norwich has by far THE BEST service department I have ever visited. Though I live in the Hartford area, i rather to use this dealership than any of t norwich has by far THE BEST service department I have ever visited. Though I live in the Hartford area, i rather to use this dealership than any of the other local dealership that I pass on a daily basis. I dont know if its just a small town thing but, this dealership is miles ahead of all the other nissan dealerships in the area. Their customer service is top notch! I have spoken with everybody in the service department down to the guy work come in the evening to clean up and everybody here have a good attitude everytime. This dealership was recommeded to me by a friend at work who purchased a vehicle here and I would recommend them to anybody! Ashley Russell More
by hybrid man
Employees Worked With
The entire service department, techs and all
January 04, 2012
I've used Norwich Nissan service many times and I've purchased 2 cars from them. Their service department people have always been very friendly and very helpful and clear on what work will be done. purchased 2 cars from them. Their service department people have always been very friendly and very helpful and clear on what work will be done. More
by meatrkg
Employees Worked With
Not Sure
December 15, 2011
we bought our 2009 Nissan Altima sl there and have continued going for my check ups. every one is very friendly and knowledgeable. I will continue to take it in for my check ups. continued going for my check ups. every one is very friendly and knowledgeable. I will continue to take it in for my check ups. More
by lsc06351
Employees Worked With
service department
December 07, 2011
Everyone at the dealership was very pleasant and helpful. They answered all my questions and were flexible with my needs. They kept me informed about the progress on my service. They answered all my questions and were flexible with my needs. They kept me informed about the progress on my service. More
by jgstout
Employees Worked With
Patty and ???
November 18, 2011
dON'T TRY TO xx ME OK i KNOW WHAT ROTORS AND NEW BRAKES LOOK LIKE WHEN DONE.tURNING OF THE ROTORS~not~ AND THE PROMISE OF NEW TIRES AND GETTING ONLY 2 AND TRYING TO TELL ME THE OTHER 2 ARE GOOD WHEN MY TIR LOOK LIKE WHEN DONE.tURNING OF THE ROTORS~not~ AND THE PROMISE OF NEW TIRES AND GETTING ONLY 2 AND TRYING TO TELL ME THE OTHER 2 ARE GOOD WHEN MY TIRE GUY SAYS THEY NEED TO BE REPLACED AND HOW MANY TIMES DO SOMEONE HAVE TO ASK FOR YOUR NEW CAR TO BE CLEANED right SO FAR 3 TIMES FOR ME AND THERES STILL COFFEE ON THE CONSOLE.iT WAS TO BE BUFFED ON RT REAR YEAH IN 1 SPOT AND LEFT THE REST.mY gps WASN'T WORKING EITHER AND IT'S BEEN 3 WEEKS SINCE i BOUGHT THE JEEP.now AFTER xxxxxxxx THEY'LL REPLACE IT WITH A NEW ONE.pROMISES ARE MADE WHEN YOUR ABOUT TO PURCHASE THE CAR AND WHEN YOU SPEND 20,000 ON A CAR CASH DEAL SHOULDN'T IT BE GOOD TO GO?THEN WHEN YOU GIVE THE MONEY ALL DONE RIGHT~NO MY JEEP WOULDN'T START 10 DAYS AFTER AND GUYS TOW SERVICE HAD TO COME GET ME HE TRIED TO START IT AND COULDN'T AND TOLD ME IT WAS THE STARTER WE GET TO NISSAN OF NORWICH AND AGAIN HE TRIED STARTING IT AND NOTHING.THEY CALL ME 7 DAYS LATER AND TELL ME THEY HAD NO PROBLEM WITH IT AND ITS BEEN READY SINCE THE NEXT DAY!tHEY SAY THEY TRIED CALLING ME 3 TIMES THATS FALSE TOO I TOLD THEM ILL GET MY ATT AND CELLULAR BILL TO SHOW NOBODY CALLED TILL 7 DAYS LATER.SO MANY PROMISES FOR THE MIGHTY SALE DOLLAR.SO ILL JUST GET RID OF IT AND GO TO ANOTHER DEALER FOR THE GOOD SERVICE AND NOT GO BACK TO NISSAN OF NORWICH EVER AGAIN.I BOUGHT NEW CARS FROM OTHER DEALERS IN MY PAST AND NEVER HAD SO MUCH xx HANDED TO ME AND WHEN YOU YELL THEN THEY BOOGIE TO HELP YOU WHEN OTHER PEOPLE ARE IN THE SHOWROOM CAUSE THEY DONT WANT OTHERS TO SEE HOW BAD YOUR SITUATION IS AND LOSE A SALE. More
by saratah2965
Employees Worked With
sammy~sam and many others
November 17, 2011
I was charged 179.82 for 1.8 hours of labor. My Maxima was in the shop for a maximum of 50 minutes. This was for an intermediate maintenance service (15,000 mile). If it takes 1.8 hours (fix rate) to was in the shop for a maximum of 50 minutes. This was for an intermediate maintenance service (15,000 mile). If it takes 1.8 hours (fix rate) to perform the maintanence, why was it completed in less than 50 minutes. Either I was charged too much or the service was incomplete. You can't have it both ways. When I complained, I was told that an additional person was assigned to my service to balance the tires. I'm sure that you spin it any which way you want with enough practice. I was told that I could have $40 shop credit. Why? Was I charged too much in the first place? Basically, I've lost confidence/trust in the service department. I'm not sure if I'll bring my Maxima back for any additional service. I've bought a number of cars from Antonino dealerships over the years - Datsun, Maximas(3) and Acuras(2) - but going forward .... More
by pepintf
Employees Worked With
Service Department and Service Manager(?)
November 16, 2011
Honestly, I have owed other vehicles all my life. I love this dealership. Everyone is so friendly and helpful. The prices for services are reasonable. And I love my Murano. I will continue to be a loyal this dealership. Everyone is so friendly and helpful. The prices for services are reasonable. And I love my Murano. I will continue to be a loyal customer forever. More
by specialfxspr
Employees Worked With
Service Dept.
October 26, 2011
I have always been treated great in the service department. I only put "OK" for the price because I was not happy to have to pay $550 to get mice out of my car...something you used to be able to d department. I only put "OK" for the price because I was not happy to have to pay $550 to get mice out of my car...something you used to be able to do years ago before they made cars so you can't access things under the hood!!! More
by svanase
Employees Worked With
Ryan
