Nissan of Norwich - Service Center

I would highly recommend Nissan Norwich. The service department is very efficient and friendly. I brought my 2007 Maxima to the service department 4 times this year for a headlight repair, brakes/rotors department is very efficient and friendly. I brought my 2007 Maxima to the service department 4 times this year for a headlight repair, brakes/rotors, airconditioning, and timing change. Andy, Diane and Rick are always pleasant and very helpful. More

Customer service was very friendly and good. They made me feel comfortable and asked if I had any questions or concerns about the service that day. feel comfortable and asked if I had any questions or concerns about the service that day. More

service was very helpful thank you,we will continue our services with nissan of norwich the owner sammy is one of the best,we used to drive toyota until we met sam services with nissan of norwich the owner sammy is one of the best,we used to drive toyota until we met sam More

Very good service all around everytime I bring my car in for service. I would not hesitate to use or refer your service. Great experience. Thanks!! for service. I would not hesitate to use or refer your service. Great experience. Thanks!! More

Bought a used car and heard a problem in the front end. Had the car for only one day and took it in to have them look at it. After having it for two days they found nothing wrong with it. In fact they said Had the car for only one day and took it in to have them look at it. After having it for two days they found nothing wrong with it. In fact they said they couldn't hear anything coming from the front end. They told me that if anything their was after market struts put on the car and that might be the problem. So I took the car home and not only can I still hear the problem but it is getting worse. Starting to feel like they didn't even look at it and just blew me off. More

I have always been treated with respect when I bring my Chev 2002 S10 in for service. While I'm a person of modest means as a retiree,I have to watch my expences pretty close. I understand having a vehicl Chev 2002 S10 in for service. While I'm a person of modest means as a retiree,I have to watch my expences pretty close. I understand having a vehicle I can count on does need to be maintained, and depending on the repair sometimes I need to set alittle extra aside to have those repairs taken care of. This bring me to my next comment. Nissan Of Norwich since June of 2007 stopped accepting payment by check. Now don't miss understand me I know there are people who aren't very responsible, but I feel it's not fair to those of us who are. With bank equipment which can scan a persons check and deduct payment in an instant there shouldn't be a problem. At that point an credit card or cash could be required, and the credit card could also be verified. Something else that is a problem for those on a tight budget is the hourly rate, and with computers on vehicles to determine a problem, the diagnostic charge is the same amount as the hourly rate of $99. I know there is an expence of that machine, but I'm sure that over time that diagnostic machine is more than paid for even with updates. Here is another service which I have brought to Nissan of Norwich, which promotes customer service. Cleaning of windows or at least the windshield. Then for a customer who has spent say over $1,200.00, maybe their car washed at the dealership, or given a card for a free car wash at one of the local car wash sites near Norwich. More

I was very satisfied with the service to my car. The manager was very helpful and treated us very well. He also found out that I had a "car care contract?" whereby I have free oil changes which was a we manager was very helpful and treated us very well. He also found out that I had a "car care contract?" whereby I have free oil changes which was a welcome surprise. Carol Bradlaw More

No one at the service desk was made aware I was coming in for my lost key or to have a scratch fix on my new leased 2012 Rogue. I waited for 2 1/2 hours before i was ready to leave. I was given 3 free oil ch for my lost key or to have a scratch fix on my new leased 2012 Rogue. I waited for 2 1/2 hours before i was ready to leave. I was given 3 free oil changes as compensation. More

We had a unique and unusual situation with our new Sentra. It involved a problem with the trunk. It was cockeyed. Andy set up an appointment for us. When we arrived on the day it was to be repaire Sentra. It involved a problem with the trunk. It was cockeyed. Andy set up an appointment for us. When we arrived on the day it was to be repaired, he took the time to look up a bulletin that he remembered seeing one time. He found and showed me the bulletin. He then arranged for the technician to fix the problem. We had a number of people look at the problem and we were not optimisic it could be repaired. Andy and Chris took care of the problem, and they were pleasant and enthusiastic. The fix required finding an obscure "clip" and some loctite glue. It seems to us that the clip should be glued at the factory, to prevent the clip from falling out later. At any rate, we are grateful to these men for their efforts and attitudes. More

Were there in the time of need! Would recommend to others. Fast friendly great service! As soon as we needed service for our Nissan they were there to help every step of the way. others. Fast friendly great service! As soon as we needed service for our Nissan they were there to help every step of the way. More