Nissan of Norwich - Service Center

Nissan of Norwich Service department is outstanding, they are professional, patient, respectful and most importantly focused on quality. They advocate for the customer. They have my respect are professional, patient, respectful and most importantly focused on quality. They advocate for the customer. They have my respect More

Impressed with what they have done I stopped by last week to get windshield wipers for my 11 maxima, first time in nissan of norwich in 3 years and it seems brand new!!!!! The showroom I stopped by last week to get windshield wipers for my 11 maxima, first time in nissan of norwich in 3 years and it seems brand new!!!!! The showroom was beautiful, they had popcorn, choclate bars, donuts ,coffee and water, OMG!!!! It was refreshing! !! Everyone was smiling and when i asked where parts dept was the guy walked me back instead of pointing i thought that was very professional, Left a great impression im glad we stopped by.....i will return when its time to buy my next maxima!!!!! More

Problem after Problem.. I am not even giving them one star. Worst car dealer ever. Salesman promised us the world which was all lies. Asked us to give him a 10 rating which w I am not even giving them one star. Worst car dealer ever. Salesman promised us the world which was all lies. Asked us to give him a 10 rating which we did as we believed him. All kinds of problems with nano you tell one person the problem and think he is looking into it then you find out he has quit the job, they go through so much help there, good luck trying to find help. We had to put new brakes on around 20,000 miles water in the doors I could go on but don't have enough room. Trying to complain now to Charlie Antonino can't find him either. Had to put one star in so I could post this, that's the only reason. More

Cliff was very helpful, courteous, and professional. I brought my car in for service and Cliff called when it was discovered I needed a few extra parts that were worn out for my approval with a price quot brought my car in for service and Cliff called when it was discovered I needed a few extra parts that were worn out for my approval with a price quote. No surprises. No problems dropping off my car and picking up. The waiting area is very neat and clean. This is my second car with Nissan of Norwich and will not be the last! I highly recommend this company. More

Took our 2011 Juke in for what we thought was going to be warranty repairs. First was a broken radial belt in one of the tires, service claimed they would have to check for any signs of hitting a curb or any warranty repairs. First was a broken radial belt in one of the tires, service claimed they would have to check for any signs of hitting a curb or anything of the sort for the warranty to apply. Now i know first hand there were no marks on that tire of any shape or form, not even a little scuff. Now of course, they wouldn't warranty the one tire since you are supposed to replace both tires especially when they can sell you both of those tires. Second item to be fixed and a simple one, the rear windshield fluid line was clogged. Now if you are like me and check the forums to see what common problems are out there, this is one of the biggest ones. Something so simple that should have been a warranty item, again the dealership charged $50 to repair. Lastly they recommended that the air filter be replaced and we agreed to it, then magically it doesn't get done and thank heavens we didn't get charged for it otherwise i would have gone through the roof. Just a FYI any other Juke owners who happen to read this, if you have the GPS and once you go get that popup window to update the GPS at the dealership. Evidently, you have to go purchase the update cd yourself and then take it to the dealership for them to install it. There was a laundry list of other smaller items to be repaired, and of course as with any car when you take it in to be fixed it magically stops being a problem or they just cant find anything wrong. Really starting to not like this dealership, the sale of the car was a disaster of a whole different level and now even the service is showing they care about is getting money from you. Taking care of the customer seems to be last thing on this places mind. More

On February 18, 2013 I initially went in because my right front tire on my 2010 Nissan Altima was flat. Upon analysis, the parts manager recommended replacing all 4 tires and purchasing a wheel alignment and front tire on my 2010 Nissan Altima was flat. Upon analysis, the parts manager recommended replacing all 4 tires and purchasing a wheel alignment and balancing for a total of $795.95. The total price was daunting and pretty much busted my budget for the month. There was also apparently a mix-up regarding my one-on-one rewards membership from the November 2012 service I received which cost me $495.95. In the name of customer service they agreed to take 10% off the 11/12 service visit. This February visit however I was faced with $795.95 (no discount) and 4 1/2 hours spent waiting. Tudor, the salesperson who initially sold me my 2010 Altima invited me over to his desk to consider purchasing another vehicle. I mentioned that I would like to purchase a used car for my daughter but after being issued that tire bill I wasn't ready to spend more money. Sammy came over and recommended I consider leasing versus acquiring a car loan in view of the fact that I wasn't putting a great deal of mileage on my car. Tudor had me test drive two 2006 Nissan Sentras. I selected the one with fewer miles then I agreed to test drive the 2013 Black Altima that Sammy showed me in the lot. Sammy asked me what I was putting down but I showed him my bill and explained that I would not even benefit from driving off to take advantage of the 4 tires I just purchased that day. After negotiating the price of $550 per month , an amount that I believed I could manage, I agreed to both acquisitions but unfortunately didn't have the advantage of doing the homework on my rates. The leased 2013 had scratches which Tudor arranged to have the local dealership remove. I took the vehicle to the car wash but it appears that the hood is easily marked. Since I have a 45 minute commute weekdays I will try to arrange for another visit to have them look it over. The only downside to the February 2013 purchases was that I was faced with both the $795 tire bill and my first month lease payment the following month in March and I have yet to receive my statement to date neither March or April's. I have been unsuccessful in getting NMAC to provide me with these. I have been informed that they were mailed out and should take 20 days before I receive them. Overall I am pleased that I was able to get a used vehicle for my daughter and my mom and sisters love the look of the new Altima. More

I have 8,000 miles on my new car. Only stated that I wanted an oil change. Didn"t realize I got a minor service charge as well. So $100 to check fluids and what not on a brand new car, are you kidding m wanted an oil change. Didn"t realize I got a minor service charge as well. So $100 to check fluids and what not on a brand new car, are you kidding me. I will never go back to this dealership again, I felt scammed. Ok, I should of asked the price before hand. But there is a sign pricing oil change $29.99. I did not need the extra stuff. More

Service dept. is very helpful and they take, they make sure you are happy with the service that they provide, aso the waiting are is kept very clean. sure you are happy with the service that they provide, aso the waiting are is kept very clean. More

Customer service at this location is beyond anything I have seen at any other dealership. I will always return to this dealership hoping for continued great support and service. have seen at any other dealership. I will always return to this dealership hoping for continued great support and service. More