Nissan of Norwich

Very friendly and knowledgable. Answered all my questions and was very patient with me. This was my third vehicle from their and he was the most helpful. questions and was very patient with me. This was my third vehicle from their and he was the most helpful. More

Very good service all around everytime I bring my car in for service. I would not hesitate to use or refer your service. Great experience. Thanks!! for service. I would not hesitate to use or refer your service. Great experience. Thanks!! More

Bought a used car and heard a problem in the front end. Had the car for only one day and took it in to have them look at it. After having it for two days they found nothing wrong with it. In fact they said Had the car for only one day and took it in to have them look at it. After having it for two days they found nothing wrong with it. In fact they said they couldn't hear anything coming from the front end. They told me that if anything their was after market struts put on the car and that might be the problem. So I took the car home and not only can I still hear the problem but it is getting worse. Starting to feel like they didn't even look at it and just blew me off. More

I went to the dealership for a problem with my 08 Frontier, while trying to correct the issue I talked to Wil about what kind of a price I could get on a new vehicle. They gave me a good price on my Frontier, while trying to correct the issue I talked to Wil about what kind of a price I could get on a new vehicle. They gave me a good price on my trade in and I drove out of there with a brand new 2013 Nissan Altima (redesign looks awesome great job Nissan).The whole crew was great and made the transaction quick and easy. Thanks again. More

I have always been treated with respect when I bring my Chev 2002 S10 in for service. While I'm a person of modest means as a retiree,I have to watch my expences pretty close. I understand having a vehicl Chev 2002 S10 in for service. While I'm a person of modest means as a retiree,I have to watch my expences pretty close. I understand having a vehicle I can count on does need to be maintained, and depending on the repair sometimes I need to set alittle extra aside to have those repairs taken care of. This bring me to my next comment. Nissan Of Norwich since June of 2007 stopped accepting payment by check. Now don't miss understand me I know there are people who aren't very responsible, but I feel it's not fair to those of us who are. With bank equipment which can scan a persons check and deduct payment in an instant there shouldn't be a problem. At that point an credit card or cash could be required, and the credit card could also be verified. Something else that is a problem for those on a tight budget is the hourly rate, and with computers on vehicles to determine a problem, the diagnostic charge is the same amount as the hourly rate of $99. I know there is an expence of that machine, but I'm sure that over time that diagnostic machine is more than paid for even with updates. Here is another service which I have brought to Nissan of Norwich, which promotes customer service. Cleaning of windows or at least the windshield. Then for a customer who has spent say over $1,200.00, maybe their car washed at the dealership, or given a card for a free car wash at one of the local car wash sites near Norwich. More

I actually came in to seek a payment reduction on my 2011 Versa and ended up buying a 2012 Versa. This saved me insurance money and I can refinance in 6 months to lower my payments. This accomplished my goal Versa and ended up buying a 2012 Versa. This saved me insurance money and I can refinance in 6 months to lower my payments. This accomplished my goals. More

James was such a great help! He was friendly, hard working and very patient. He was very knowledgeable and got back me in a timely manner. working and very patient. He was very knowledgeable and got back me in a timely manner. More

If I didn't have come (to purchase a new Altima) and had my car Sentra inspected and fixed here, my car would still be a problem! Thank you very much Rick! my car Sentra inspected and fixed here, my car would still be a problem! Thank you very much Rick! More

I really needed to get rid of my gas guzzling truck and a friend previously owned an Altima. She said it was great on gas and reliable. I went to the dealership with that in mind. I was hoping to get somethi friend previously owned an Altima. She said it was great on gas and reliable. I went to the dealership with that in mind. I was hoping to get something more then what I owed for the truck and to find something new or fairly new for a reasonable payment. I told Rich, Chris and James my situation and they came through with a new Altima that fit my payment options and offered a very fair trade for my truck. I appreciate their professionalism and customer service the whole way. Thank you Nissan of Norwich. More

A last minute decision that was worthwhile, friendly service and just what we were looking for. We'd been half haeartly looking for a second vehicle and found an Altima in their yard that seemed to ca service and just what we were looking for. We'd been half haeartly looking for a second vehicle and found an Altima in their yard that seemed to call our name. WWe went home looked it up on the website and shortly thereafter we recieved a phone call, and the rest is history, except for the payments. More