Nissan of Norwich

I visited Nissan of Norwich. They are very friendly and helpful and I was so pleased with the treatment ( no pressure like other dealerships) and guidance there. I feel like they really cared about what I helpful and I was so pleased with the treatment ( no pressure like other dealerships) and guidance there. I feel like they really cared about what I needed for my day to day travel and were extra thoughtful. Tony was very nice I would definitely recommend this place is a Five Star dealership. More

I had a great experience purchasing my new Juke, at Nissan of Norwich, which I love. Upon entering the dealership Sammy the manager greeted us and introduced us to Ron Roman, he helped us with this pur Nissan of Norwich, which I love. Upon entering the dealership Sammy the manager greeted us and introduced us to Ron Roman, he helped us with this purchase which I'm totally satisfied, very attentive and caring listened to my wishes and came through wonderfully, great salesman, he also went out of his way for me, by calling Great Scot to transfer my remote starter from the Rogue to my Juke, which I got for x-mas from my kids, sentimental value for me and he also gave me a ride to work while they installed the starter in my Juke. Very greatful for his service and assistance. I would definitely recomend him to my friends and family, way to go Ron! More

Took our 2011 Juke in for what we thought was going to be warranty repairs. First was a broken radial belt in one of the tires, service claimed they would have to check for any signs of hitting a curb or any warranty repairs. First was a broken radial belt in one of the tires, service claimed they would have to check for any signs of hitting a curb or anything of the sort for the warranty to apply. Now i know first hand there were no marks on that tire of any shape or form, not even a little scuff. Now of course, they wouldn't warranty the one tire since you are supposed to replace both tires especially when they can sell you both of those tires. Second item to be fixed and a simple one, the rear windshield fluid line was clogged. Now if you are like me and check the forums to see what common problems are out there, this is one of the biggest ones. Something so simple that should have been a warranty item, again the dealership charged $50 to repair. Lastly they recommended that the air filter be replaced and we agreed to it, then magically it doesn't get done and thank heavens we didn't get charged for it otherwise i would have gone through the roof. Just a FYI any other Juke owners who happen to read this, if you have the GPS and once you go get that popup window to update the GPS at the dealership. Evidently, you have to go purchase the update cd yourself and then take it to the dealership for them to install it. There was a laundry list of other smaller items to be repaired, and of course as with any car when you take it in to be fixed it magically stops being a problem or they just cant find anything wrong. Really starting to not like this dealership, the sale of the car was a disaster of a whole different level and now even the service is showing they care about is getting money from you. Taking care of the customer seems to be last thing on this places mind. More

On February 18, 2013 I initially went in because my right front tire on my 2010 Nissan Altima was flat. Upon analysis, the parts manager recommended replacing all 4 tires and purchasing a wheel alignment and front tire on my 2010 Nissan Altima was flat. Upon analysis, the parts manager recommended replacing all 4 tires and purchasing a wheel alignment and balancing for a total of $795.95. The total price was daunting and pretty much busted my budget for the month. There was also apparently a mix-up regarding my one-on-one rewards membership from the November 2012 service I received which cost me $495.95. In the name of customer service they agreed to take 10% off the 11/12 service visit. This February visit however I was faced with $795.95 (no discount) and 4 1/2 hours spent waiting. Tudor, the salesperson who initially sold me my 2010 Altima invited me over to his desk to consider purchasing another vehicle. I mentioned that I would like to purchase a used car for my daughter but after being issued that tire bill I wasn't ready to spend more money. Sammy came over and recommended I consider leasing versus acquiring a car loan in view of the fact that I wasn't putting a great deal of mileage on my car. Tudor had me test drive two 2006 Nissan Sentras. I selected the one with fewer miles then I agreed to test drive the 2013 Black Altima that Sammy showed me in the lot. Sammy asked me what I was putting down but I showed him my bill and explained that I would not even benefit from driving off to take advantage of the 4 tires I just purchased that day. After negotiating the price of $550 per month , an amount that I believed I could manage, I agreed to both acquisitions but unfortunately didn't have the advantage of doing the homework on my rates. The leased 2013 had scratches which Tudor arranged to have the local dealership remove. I took the vehicle to the car wash but it appears that the hood is easily marked. Since I have a 45 minute commute weekdays I will try to arrange for another visit to have them look it over. The only downside to the February 2013 purchases was that I was faced with both the $795 tire bill and my first month lease payment the following month in March and I have yet to receive my statement to date neither March or April's. I have been unsuccessful in getting NMAC to provide me with these. I have been informed that they were mailed out and should take 20 days before I receive them. Overall I am pleased that I was able to get a used vehicle for my daughter and my mom and sisters love the look of the new Altima. More

Really nice experience.From the time I walked in I was treated with respect.Really nice people to deal with, they went the extra mile to help me out, They got me the exact truck I was looking for at a ver treated with respect.Really nice people to deal with, they went the extra mile to help me out, They got me the exact truck I was looking for at a very good price.I'm thrilled with it and would highly recommend Nissan of Norwich to anyone! Sean, Sam, Sammy, and the finance guy Dave were all just great.Couldn't be happier! More

My daughter and I visited Nissan of Norwich looking to purchase her first new car. Our experience was so great that within a month we bought two new vehicles, and leased a third one. Our salesman, Josue purchase her first new car. Our experience was so great that within a month we bought two new vehicles, and leased a third one. Our salesman, Josue Rodriguez-Falcon, was very professional, knowledgeable, detailed, and friendly. This was, by far, the best experience I've had purchasing a car with no pressure at all. I will definitely return, and recommend Nissan of Norwich to family and friends. Great place to do business! More

The experience that I had at Nissan of Norwich was a good one. I went in to look at and test drive a Nissan Frontier. The staff was great help in finding the exact vehicle I was looking for. I would recommen one. I went in to look at and test drive a Nissan Frontier. The staff was great help in finding the exact vehicle I was looking for. I would recommend the dealership to my friends and family. More