Nissan of Mission Hills - Service Center

poor customer services I purchase a new 2015 Nissan frontier SV. I loved my truck however, within a few months I noticed the bed was misaligned so took the truck to the deal I purchase a new 2015 Nissan frontier SV. I loved my truck however, within a few months I noticed the bed was misaligned so took the truck to the dealer, where they realigned the bed. One year later the floor mats started to brake, again I took the truck to the dealer and they replaced them. Now 29 months and 21,000 miles the driver seat cover is breaking. I took the truck to the manager Jay Akers and was told to wait for his call, I got tired of waiting and few days later I went back. The manager look at me and said “how can I help you", I told him my name and the problem, he did not remember me. At the time of my arrival the manager was talking with a person with an infinity logo, after I told him my name and problem the manager acted as if the DPSM was there for me, I guess he is a mind reader otherwise how can he knows that I was coming to see him? The "expert" and manager inspected my truck and Jay told me, the damage was due to "normal wear and tear" to contact Nissan. I told Jay Akers, the manager how can this be due to wear and tear? This is not a working truck is more like a toy, I don't use it for any heavy use or construction, the truck barely has 21,000 miles, I told Jay look at my tuck is clean was told again to call Nissan . I called Nissan they took my case and provide me with a case number, a representative from Nissan call me 2 days later, was told to wait for resolution. She call back within 5 minutes and told me that Nissan does not cover the defective part, she talked to the manager (Jay). I cannot imagine a person that buys this pick-up for construction or other trade that requires lifting, hauling and heavy use. This is my last Nissan, at the time of purchase I was attracted to Nissan due to the price. Now I know why you pay less, please do yourself a favor and go across the street to Hamer Toyota you may pay more but the quality is way better. I'm taking this to small claims court for $500.00 dollars seat cover More

service/repair of my Nissan Sentra service advisors practice personalized customer service.... everything is explained in detail... they strive for complete customer satisfaction... yo service advisors practice personalized customer service.... everything is explained in detail... they strive for complete customer satisfaction... you feel comfortable at the dealership while waiting.... More

Worst experience ever. The worst customer service experience ever ! They wouldn't pass the "customer Service 101" with a "D". I had a recall on my Nissan Versa and felt l The worst customer service experience ever ! They wouldn't pass the "customer Service 101" with a "D". I had a recall on my Nissan Versa and felt like I'm begging for help. I left several messages to the general manager Cindy East , her customer service manager Jay Eckers and several other employees. I was totally ignored. The recall was for the Air bag and the red light Air Bag on my dashboard was flashing. Stay away from this dealership. It's a total heartache and a disaster dealing with them, a total failure. You won't believe until you experience it yourself. More