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Nissan of Mission Hills
Mission Hills, CA
135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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135 Reviews of Nissan of Mission Hills
October 02, 2020
Es el mejor dealer del valle, todos son muy amables y tienen buenisimos especiales, excelente atención al cliente, me sentí como es casa , gracias por todo!! tienen buenisimos especiales, excelente atención al cliente, me sentí como es casa , gracias por todo!! More
by jtaramona
Employees Worked With
Marlen
July 03, 2020
STAY AWAY! Bait & Switch sales tactics here. Time wasters! I decided to lease a 2020 Nissan Rogue Sport and shopped around for a good advertised lease deal and a dealership I felt comfortable with. At Nissan I decided to lease a 2020 Nissan Rogue Sport and shopped around for a good advertised lease deal and a dealership I felt comfortable with. At Nissan of Mission Hills, I asked salesman Anthony about my preferred vehicle, trim level and color combination and was assured it was in their stock but not on the lot at the time. So Anthony had me test drive a Rogue Sport that was not my preferred trim level or preferred color combination. His manager Alfonso agreed to my proposed down payment and monthly terms and gave me a printed copy for confirmation of the lease terms for the vehicle I wanted. He assured me that they had the car I wanted in stock, but couldn't show it to me at the time. After spending over an hour there, they asked me to sign the lease on the spot, but I wanted to wait a day in order to get the okay from my better half, and give them time to get the car I wanted onto their lot for us to see. I assured them that my wife and I would come in the next morning to see the car and sign. The next morning on our way to the dealership, I phoned Anthony to confirm that they indeed had the exact car I wanted and confirmed the lease terms. "Oh, what color did you want? Oh, no, we don't have that at the price we quoted you. We have another one in that color combination but it's going to be more money." I was stunned! After spending hours of travel time, test driving and negotiating, they now renege on the written deal and want to up-sell me to a higher lease amount or want me to take the cheaper car I test drove. Huh!!?? These guys offered no apology and act as though this is their usual way of dealing with customers. I can only imagine how poorly they must treat customers for service, once you've bought or leased from them. I went to another dealer closer to my home and they were happy to lease me a car for the terms I offered, and were courteous and grateful for my business. Stay away from Nissan of Mission Hills. They're dishonest and will either waste your time or try to squeeze you for more money... or both! There are much better brand dealerships to work with. More
by Otto Baier
Employees Worked With
Anthony, Alfonso
June 10, 2020
The worse dealer, The worse technicians work there. In a The worse dealer, The worse technicians work there. In a week I waste my 3 days to put my car for small things to repair, after long time they gave The worse dealer, The worse technicians work there. In a week I waste my 3 days to put my car for small things to repair, after long time they gave me car back with a same problem. They do not know how to fix even small problem like USB port. I will never like them at all. I will never come back to them. I hate waste my time for inexperienced people working there. More
by Parvaneh Tehrani
Employees Worked With
All technicians who worked on my car
June 09, 2020
I am so happy to see who cares about costumer service. I want to say THANK YOU Jay from mission hills Nissan.!! Keep doing what you doing. That keep costumers come back to mission hills Nissan my # 1 dealer want to say THANK YOU Jay from mission hills Nissan.!! Keep doing what you doing. That keep costumers come back to mission hills Nissan my # 1 dealer!!! More
by Homero Gonzalez
Employees Worked With
Jay Operations service manager.
March 21, 2020
My last service at Nissan of mission hills was great the guy at service department his name is Daniel lucero was very nice,helpful and understand his job Thank you so much Daniel I appreciate your good guy at service department his name is Daniel lucero was very nice,helpful and understand his job Thank you so much Daniel I appreciate your good work More
by samuel.hany
Employees Worked With
Daniel Lucero
January 01, 2020
Great Work and Help...Brandon Simpson Always takes the time to get my car serviced. Love the courteous and professional service. I am very satisfied! time to get my car serviced. Love the courteous and professional service. I am very satisfied! More
by rledesma1966
Employees Worked With
Brandi Simpson
October 26, 2019
Misleading sales tactics 2 hours back and forth on the phone and a 1 hour drive each way only to hear they couldn’t honor the bottom line price we offered for a specific car. 2 hours back and forth on the phone and a 1 hour drive each way only to hear they couldn’t honor the bottom line price we offered for a specific car. David said he felt very confident about honoring the price if we would come to the lot and test drive. We did so and David mentioned the price several times leading us to believe the deal would be made. After the test drive someone named Tony became involved informing us that he couldn’t meet our price. We went with our own pre-approved bank financing and had a blank check in our hands but no deal. Feeling very mislead by David and didn’t really appreciate Tony’s abrupt personality. More
by Mislead
Employees Worked With
David and Tony
October 26, 2019
WARNING! bait and switch! WARNING! Bait and Switch !! acquired quote and confirmed everything via email as well as phone 3 times each total of 6 times with Felipe Torres th WARNING! Bait and Switch !! acquired quote and confirmed everything via email as well as phone 3 times each total of 6 times with Felipe Torres the Internet sales manager... drive 1 hour to their dealership only to find the quote was incorrect while they try to upsale the spec i wanted at about 2k more than price quoted. wasted 2 hours of my life. shady practice. I have recordings and transaction to proof confirmation. will follow up with Nissan headquarter with recordings. More
by jackh
Employees Worked With
Felipe Torres
February 28, 2019
Excellete service Loved the service, Roberto Sepúlveda and Edwin Lopez were a big help they were very nice and helped me to find the car of my dreams. I highly recomm Loved the service, Roberto Sepúlveda and Edwin Lopez were a big help they were very nice and helped me to find the car of my dreams. I highly recommend this dealer and will refer my friends and family More
by Carolina724
Employees Worked With
Roberto Sepúlveda / Edwin Lopez
