Nissan of Midland - Service Center

Amazing We purchased our nice little Juke I guess exactly six months ago. After three months we started getting reminders to bring it in and have it serviced We purchased our nice little Juke I guess exactly six months ago. After three months we started getting reminders to bring it in and have it serviced. I called the dealership and advised them that we only had about fifteen hundred miles on the vehicle and would wait a little longer. I did set up an appointment to bring it in and have it serviced after six months. The appointment was for September 26, 2013. We do not live in Midland, so at least this causes us to drive around one hundred miles, and waste practically a half day to make the appointment. Well, after driving that distance and being careful to be on time (wouldn't want to inconvenience anyone) we were told that we had purchased the vehicle only four months ago and shouldn't get the oil changed yet. When I showed proof that the vehicle was indeed purchased six months ago, it was met with the same answer. No oil change for you Buster. Needless to say we drove a hundred miles and wasted half a day for nothing. I then realized that it makes much better sense to continue doing what I've always done, change the oil myself. They are nice to you until you drive the car off the lot and then you're on your own. More

Extremely disappointing I will never visit this establishment again to have my car serviced. I asked to check out my brakes whenever I dropped off my car to have the oil chan I will never visit this establishment again to have my car serviced. I asked to check out my brakes whenever I dropped off my car to have the oil changed. Whenever I went back to pick up my car, the representative made me aware that thy would charge $80 for looking at my brakes!!! I never signed of to have a diagnostic test done on anything. They have guaranteed that myself and any family member will never be back. More

So Easy to Buy a Car I was in the dealership to get an oil change on a Chevy I bought used from Midland Nissan. Because the car was not a Nissan there was a short wait whi I was in the dealership to get an oil change on a Chevy I bought used from Midland Nissan. Because the car was not a Nissan there was a short wait while the filter was ordered. I didn't realize this, though it makes sense, so I was upset by the time the filter got there. I expressed this dissatisfaction to the service department and the sales manager. They were all very calm and dealt with the situation very professionally. By the end of the situation they suggested that if I had a Nissan the filter would not be an issue. Long story short they were able to put me into a beautiful new Altima for very little down and payments not much more than what I was paying for the Chevy. From the service department, to sales, all the way through the finance process the staff were incredible. I am very happy with my new car and would recommend this dealership whole heartedly. I'm just sorry I don't have any friends looking for cars at the moment. I would love to send them in! More

A Simple oil change?! An appointment oil change took 1 1/2 hours. Drove off and the oil warning light came on. Had to drive back to find out what was wrong. Sensor disco An appointment oil change took 1 1/2 hours. Drove off and the oil warning light came on. Had to drive back to find out what was wrong. Sensor disconnected by technician. Drive off. No sticker about next service which is 3750 miles. Bad customer service throughout the process If a repeat customer is worth $100k over 10 years then they just lost that money. Won't be back. More

WORST SERVICE EXPERIENCE After 2 months without my car, I still cannot pry ANY information out of the service department at Nissan of Midland. I, as well as my insurance compa After 2 months without my car, I still cannot pry ANY information out of the service department at Nissan of Midland. I, as well as my insurance company, have called several times and are told we will receive a call back, which NEVER happens. We've asked to speak to a general manager, asked to speak to ANYONE in the service department about my car and, somehow, NO ONE is ever available. Pathetic customer service. DO NOT BRING YOUR CAR HERE!!! The original body shop I was working with even said they will no longer be sending their customers to this location. AVOID IF AT ALL POSSIBLE!! More

Purchased 2011 Altima December, 2012 with 24,000 miles. Had wife take car from Big Spring to have airbag sensor looked at, thats when the crap started. Two days later I have to take off work to go see what Had wife take car from Big Spring to have airbag sensor looked at, thats when the crap started. Two days later I have to take off work to go see what the problem was to have warranty work done, car has 28,500 on it today August, 2013. Wife was given the run around I get to talk with a Nissan Rep. wow I was impressed (not!!!). First service person said that airbag had been deployed and we would have to talk to a manager. Came out with a price of $1320 to replace sensor. Thats when I got involved. They all but accused us of having a wreck to cause the airbag deployment. Nissan Rep. stated we would have to leave the car their for 30-60 days and order the part and do a complete diagnostic of the car. They did say they would get us a rental car while the car was at the dealership and they would inure the cost (nice of them). Three hours later they called us and said car was fixed, replaced faulty sensor. Yolanda service person said it took her about 30 minutes to fix problem.....what happen to we got to order part and run test on car? I will be taking car to another Nissan dealership to make sure light was not removed from dash or disconnected. Sales manager made off the wall comment to my wife when she took the car to be fixed. Guess who was not working at the dealership today??? You guessed it the Salesman who sold us the car and the sales manager. Will not be doing any type of business with this dealership ever again.. More

Never ...ever bring your vehicle to have a tune up done hhereere. They screwed me out of over $800. My truck ran worse than before they touched it and it uses more gas. They charged me $121.00 to change a hhereere. They screwed me out of over $800. My truck ran worse than before they touched it and it uses more gas. They charged me $121.00 to change a license plate bulb...I never even ask them to change. They didn't replace a sensor I ask to have replaced. I have brought it back twice so far. I'm not gonna do it again so they can screw something else up. I'm filing a claim Monday at the court house for small claims and they are gonna have someone fix my truck right. My truck ran great before I brought it there . I just wanted plugs gas filter and injectors cleaned and the timing re-calibrated for better gas mileage. I get 7 miles a gallon less than before they messed with it and it hesitates between shifts now. I am furious! More