Nissan of Melbourne

In March 2012 I purchased what I thought was a Certified Pre-Owned 2009 Nissan Altima. I had also purchased the extended warranty that included oil changes etc. Within a few days of purchase I noticed t Pre-Owned 2009 Nissan Altima. I had also purchased the extended warranty that included oil changes etc. Within a few days of purchase I noticed that the finish on the top surfaces appeared to be fading. I went back to the dealership, and they assured me that the problem would be handled by a simple buffing. I took them at their word, but within a few days I noticed the issue was not resolved, so I went back to the dealership for a resolution. This time i was told that wet sanding would clear up the issue. Making a long story short, it did not, so I asked to take advantage of the new car warranty that was in effect, since this was a factory certified pre-owned vehicle. Nissan USA turned down the claim because my vehicle was NEVER NISSAN FACTORY CERTIFIED, and because of this no warranty was in effect on my vehicle. It's been 15 months and numerous visits and phone calls to Nissan of Melbourne and Nissan USA. I have found managment at Nissan of Melbourne to be less than honest, for example on May 1, 2013 Tim Moody, the newly hired General Manager tried to submit a Pre Owned certification form to Nissan USA dated March 2012!!! Knowing that could not be allowed I called Nissan USA and was assured that there was still no warranty or certification in efffect on my 2009 Altima. To further delay dealing with this issue, Tim Moody told Nissan USA that he has tried to handle this situation but since I hired an attorney his hands were tied. I have at no time retained legal counsel to address this matter, however that doesn't stop Nissan of Melbourne from making that accusation to the parent company. The ONLY honest person I dealt with was the salesman Josh. He also was operating under the assumption that Nissan of Melbourne was honest and that my vehicle was factory certified pre-owned. I will state publically in this forum that I have not retained legal counsel, and the only proper resolution would be a complete refund including the improvments I have made to this 2009 Altima. More

WOW, what a great car buying experience. Everyone from my salesman Ken Henderson to the finance manager worked to get me the best deal imaginable. Ken Henderson has a no pressure approach and really makes yo salesman Ken Henderson to the finance manager worked to get me the best deal imaginable. Ken Henderson has a no pressure approach and really makes you feel comfortable about buying a car. Ken was also very knowledgeable and took my particular car buying experience personally. Nissan of Melbourne gave me a great price for my trade in and worked very well with me when it came to the price I wanted to pay for my new vehicle. I will not buy a vehicle anywhere on the Space Coast except for Nissan of Melbourne. The BEST car buying experience I have had with the best salesman I have ever had. Thanks a million Ken Henderson and Nissan of Melbourne. More

I went in looking for a newer used vehicle for a lower price. Ken found me exactly what I wanted for the a very fair price. He was very fun and easyg to work with. He also made me feel very comfortable an price. Ken found me exactly what I wanted for the a very fair price. He was very fun and easyg to work with. He also made me feel very comfortable and was not pushy. Overall it was an excellent car buying experience, and I will definitely recommend this dealership and Ken to everyone I know. Thanks again guys. More

Dealership lacks integrity and ethics. Is very abrasive and throws its own employees under the bus and backs over them. I visited the dealership to either outright sell my vehicle or possibly trade. As and throws its own employees under the bus and backs over them. I visited the dealership to either outright sell my vehicle or possibly trade. As they did not have any vehicles that we desired, we focused on the outright sale. In the past, I have received multiple offers in the form of a marketing post card with estimated value of my vehicle, subject to inspection of course and a bold statement that my used vehicle was in high demand, so I thought I'd reach out to gauge their interest. When I called and talked to Todd Cales, he mentioned that the used car manager, Forest Palmer, was out for the day already. Todd stated that he knew that Forest had a high demand for used vehicles and Todd took all my vehicle details to start the package. The next day I went in, but Forest was not there. I was asked about my interest in their vehicles and I mentioned that we had been there before and had not found anything, we liked the Armadas, but the new ones were more then we were looking to spend. Todd stated that they were making significant reductions on their new Armada demo vehicles and convinced me to look. While another sales rep and I looked at the Armadas. The dealership had a chance to look over my vehicle. While I did not see them evaluate it (first mistake), I know they were in it as the seats were moved and the mirrors were all moved. Upon my return, they made a low offer for my vehicle. I told them that they would have to do a little better and that I had other offers that were a minimum 10% higher. My wife called them around 3 that afternoon to see if they could meet halfway, up the offer about 5%. The Sales Rep stated that the manager was firm at their offer. I talked to the Sales Rep on my way home after work and told him that we'd like to go ahead with their offer if it was still good. He said he thought it was, but he couldn't do anything until Forest Palmer came in at 12:30 pm the next day. Since I wouldn't be able get there until late the next day, I asked if it was alright to leave my vehicle there overnight (we were picking up another vehicle at a nearby dealership, so this was convenient - another mistake...) So I called the Nissan Dealership around 1pm and found out Forest was not in yet. Called again about 3pm and was told Forest was out sick and then he also passed on that the dealership was rescinding their offer. I asked for an explanation. He transferred me to John Vargas who explained to me that the owner of the lot did not want my truck. The owner walked by an did not like the way the engine sounded, so there was no way he was accepting the vehicle. John then stated that the dealership never made an offer to buy my vehicle and that they knew this immediately. When pressed, he came up with some other cosmetic issues and expressed that I had misrepresented the condition of the vehicle to them which is how they got the number that they also say they never offered me. After a heated debate, it was very clear to me that they were only interested in my vehicle if a trade were involved, that the dealership is run by leadership that lacks ethics, and to top it off, they pinned it all on the Sales Rep and will most likely be firing a disabled veteran because he failed to toe the company line. I'm usually not the type to take to the internet to write reviews, and if I do, it is usually to praise someone for going above and beyond. However, this experience has left such a bitter taste in my mouth that while I absolutely love my Nissan vehicle, I will drive out of my way an hour to go to the next nearest dealership and I will encourage all my friends and coworkers to avoid Nissan of Melbourne at all costs. More

Nissan of Melbourne is the best dearership we have ever purchased a vehicle from. This is the third vehicle in four years I have purchased from them and my ownership experience has always been fantastic. T purchased a vehicle from. This is the third vehicle in four years I have purchased from them and my ownership experience has always been fantastic. Todd Cales has been the only sales person we have ever delt with and his product knowledge, kind manner and compasionate education is the reason why we always come back to Nissan of Melbourne. More

I was very pleased with my experience this past weekend at Nissan of Melbourne. They made me an offer, I told them what I was looking for on my trade, where I wanted my payments to be, and they made it ha at Nissan of Melbourne. They made me an offer, I told them what I was looking for on my trade, where I wanted my payments to be, and they made it happen. After we set up the deal, I was in and out of finance and on my way. More