Nissan of Melbourne

Went on website and picked the car I wanted. Inquired on availability and Sharon reached out to me about the vehicle. We confirmed the information on the one I wanted. She told me what the askin Inquired on availability and Sharon reached out to me about the vehicle. We confirmed the information on the one I wanted. She told me what the asking price is. I agreed to the price. Told her I was financing through Capital One and gave her that reference information. Told her I would be putting $1,000 down. And that I would be in on Saturday to sign paperwork and pickup the vehicle. She said everything would be ready. Got there first thing Saturday and no paperwork had been started and car was not available. Sharon had done nothing. Never got presented to sales manager. They tried to sell me something else and would TRY to get to the agreed price. What a SCAM! I walked out. More

Salesman told me one price for my car and we agreed on a trade in value for my car. once I got to the finance dept the price for the car I was buying went up $10,000 and my trade in value was $500 less. trade in value for my car. once I got to the finance dept the price for the car I was buying went up $10,000 and my trade in value was $500 less. I was told a maintenance package was “included”. turns out that was an extra $1,400. I was also told I could go to any Nissan dealer for free oil change with this package- another lie Thefree oil change is only at this location More

They do not pay attention to details. Sell cars with hidden defects. Make you sign a as is no guarantee form to cover. Sell cars with hidden defects. Make you sign a as is no guarantee form to cover. More

Frontier. .. been negotiating for approximately 2 weeks. Went too pull the trigger today and the original out the door price negotiated went up over $2,000.00. .. been negotiating for approximately 2 weeks. Went too pull the trigger today and the original out the door price negotiated went up over $2,000.00. I've been dealing with Ivan who has been a pleasure... it was the dealership manager that changed the original deal... said my trucks value dropped that musch in two weeks. That's a bunch of xx... checked my trucks value on KBB and it hasn't declined at all. I'm done wth this dealership & will be visiting other local Nissan dealerships. Obviously the management at Melbourne Nissan has no honor or integrity. More

The service department repaired a leaking sunroof on our 18 year old daughter’s Infinity, that damaged the BCM module. The car would not even start. After having the car for over three weeks with multiple i 18 year old daughter’s Infinity, that damaged the BCM module. The car would not even start. After having the car for over three weeks with multiple issues with the service department, it was finally fixed and we were told the sun roof was repaired and would not leak again. Two months later the sun roof leaked again and ruined the module that we just paid $2200 to replace. John the sales manger lied for two weeks stating that he was addressing this issue with upper management and never reported it. The service manager Mike Wallace lied multiple times stating they would cover the repair and manager Jeff refused to stand behind their work and fix the problem that should have been fixed the first time. It has now been over two months with the car and they are now just telling us they will not cover the repair. Absolutely horrible customer service, they then attempted to buy our vehicle and get us to buy a new one!!! We will never purchase another Nissan made product and have reported your absolute failure to the Better Business Bureau. More

Ivan called me the day before I took my car in for service about the idea of trading my 2020 Kicks in for something newer. Ivan was fantastic needless to say. Love my new Rogue Sport!!! Ivan is great! service about the idea of trading my 2020 Kicks in for something newer. Ivan was fantastic needless to say. Love my new Rogue Sport!!! Ivan is great!! See him if you need a new vehicle! More

A sales person called me to ask if I wanted to sell my vehicle. Just after the estimate of $1,900 to repair the vehicle. The vehicle was repaired at a different location, without being ripped off by their vehicle. Just after the estimate of $1,900 to repair the vehicle. The vehicle was repaired at a different location, without being ripped off by their salesperson or their service department. More

Ouail went above and beyond to help me find a car. He helped me find a car in my price point and something safe and reliable. Kick xxx job! Thank you for everything He helped me find a car in my price point and something safe and reliable. Kick xxx job! Thank you for everything More

Can't drive due to injuries at the moment. Bought my car by pics, texts and phone, Jordan drove my car to me and did paperwork here. Jordan answered every question I had! As a widow my hus Bought my car by pics, texts and phone, Jordan drove my car to me and did paperwork here. Jordan answered every question I had! As a widow my husband did these things but I felt they were honest and looking out for me. Jordan has responded with respect and professionalism. Never dreamed I would buy a car this way but Nissan if Melbourne and Jason made the impossible happen!! My new favorite dealership. More