Nissan of McKinney

STAY AWAY from this dealership! I took my car to get my driver's window fixed and my steering fluid pressure hose replaced. After running a diagnostic the service rep calls me back and "suggested" that in driver's window fixed and my steering fluid pressure hose replaced. After running a diagnostic the service rep calls me back and "suggested" that in additional to the window regulator I needed to replace the electric motor too. He said it was running "slow" which is totally bogus. And also in addition to the steering fluid press. hose he "suggested" that I replace the steering fluid pump (bogus). Finally I convinced him to replace only the regulator after some haggling. The price tag was staggering, I had to fax to him an identical repair invoice from another NISSAN dealership that was much lower to force him to match it. At the end when I looked at the invoice, they slipped in a totally bogus fee of $24.00 that he described to me as being an EPA fee. After I complained to the service manager, he promsed me to refund that fee. Well it's been 3 weeks and not a word from him. I left him a message but he would not return my call. In summary if you have part A in your car that needs to be replaced, you can bet that they will "recommend" part B be replaced as well. I love Nissan cars. I think they're great and it is a shame that this dealership is giving it a bad name! More

I purchased a car at McKinney and financed it through them. I never received information for making payments after 2 months of ownership. I called the faiance manager and left numerous messages and never them. I never received information for making payments after 2 months of ownership. I called the faiance manager and left numerous messages and never got a call back. I left email messages and never got a call back except one asking to sell me a car. That is after an email explanation of my problem. This is the most incompetent dealership I have ever dealt with. Most of the times I've called no one even picked ip the telephone More

They are very unprofessional. They lie to their customers. They would go to any level to sell the car that they need to get rid of and not the one that the customer wants. They lied to me and made customers. They would go to any level to sell the car that they need to get rid of and not the one that the customer wants. They lied to me and made me drive 40 miles to get to their dealership and then they finally did not have the car. More

They are very unprofessional and they lie to make you to get to their dealership and try to sell something that you do not want. get to their dealership and try to sell something that you do not want. More

I bought a 2005 Nissan Titan LE but not from this dealer. <br><br>These people are incredibly friendly and surround you with even more friendly people. The salesman lasted about 2 minutes with us on his own <br><br>These people are incredibly friendly and surround you with even more friendly people. The salesman lasted about 2 minutes with us on his own before a "Manager" swooped in to be friendly. The "Manager" has mastered forked tongue speak but it was friendly. He was friendly when he stated there was no rebate on the truck even though the Nissan website, Edmunds and Kelley listed one. He was friendly when he quoted a "smokin" interest rate that was the best rate going. I somehow don't think 7.2% for an 802 FICO score is exactly "smokin". They were really friendly about the Dealer Installed Options. I did not want Dealer Installed Options. Is the paint so lousy that I must have over $1000 in paint protectorant? Why do I have to pay for $100 in wheel locks that, if I wanted them, I could get at Pep Boys for $20? $100 in tinting on windows that came from the factory already tinted? I don't know how many times they would rush away to find some new discount to reduce the price on a new piece of folded paper. After more than an hour of this nonsense I was far more interested in lunch than a new truck. I went to lunch.<br><br>A day or two later I get a call from Sean1 offering me new numbers. They were incomplete and I ask for the complete number package. Nothing tough just MSRP, my net, interest, duration, down payment and such. He had to call me back. He calls and does not have all of the numbers. 3 times he called and still was missing something. Finally, he quit calling.<br><br>A day or two later I get a call from Sean2. They seem to hire a lot of Sean's and Shane's. He has a "smokin" deal on a 2004 Titan that they are anxious to get off of the lot. I told him I would consider a 2004 if the numbers were right and I asked for the same numbers as before. It only took 2 times for him to come back with all of the numbers. This "smokin" deal was almost exactly the same as a 2005. I asked him why I would even consider a 2004 at the same price as a 2005 and it appeared they were not all that anxious to get that 2004 off of their lot. I told him to go back to them and when they were really motivated to sell we could discuss it. He never called back.<br><br>A couple of days later we get a call from Kyle ( General Manager?). We were out for the evening and he was insistent that our houseguest contact us and have us call him immediately. She didn't and we didn't. The following day I returned his call. He was busy and would return my call. I never heard from him and he never heard from us.<br><br>All of this has a real kicker to it. I qualify for the employee price on the vehicle. I know what it is. They know I qualify for this price. But, we never got there. It should have been an in and out deal. For some reason they needed to jack up the price with nonsense. For some reason they needed to jack up the interest rate. They lost a sale and I got a great truck.<br><br> More

One of our friends recommeneded to us that we visit Nissan of McKinney after we had been shopping for a new vehicle for a while. We are so glad she did. This dealership goes above and beyond to make Nissan of McKinney after we had been shopping for a new vehicle for a while. We are so glad she did. This dealership goes above and beyond to make sure the customer is happy. It is well worth the drive from anywhere in the metroplex. The salespeople are friendly and patient, and believe me they had to be patient with us. Afterall, we first visited Nissan of McKinney in June and did not decide on a vehicle until August. Nissan of McKinney has earned a lifelong customer from our family and we will and do recommend the store to anyone that will listen. Thank you to Nissaan of McKinney for making our experience so much better! More