Nissan of McKinney

Short version: Nissan of McKinney went out of its way to reaffirm why everyone hates buying a used car. Long version: I had visited Nissan of McKinney in the past to test drive pre-owned Rogues. Didn't reaffirm why everyone hates buying a used car. Long version: I had visited Nissan of McKinney in the past to test drive pre-owned Rogues. Didn't find what I wanted but kept an eye on their web site. Finally saw the perfect car: right model, right miles, right price. It was advertised at $15,947. There was even a little button that said: Get the ePrice now. Went in with wife and kids in tow to find the dealership had sent out 75,000 mailers offering a chance to win a free car. The place was packed. No big deal because I had already worked with a salesman. He grabbed the key to the car and my wife and I took it for a drive. So far, so good. I was ready to write a check on the spot. Turns out the advertised price ISN'T the price. My sales guy (who seemed like a nice guy--I don't blame hime) did the obligatory "Let me ask my manager" when I quoted the price I had seen on the internet. He actually seemed fine with it and even wrote it down on a piece of paper for me to sign. He came back and told me that simply wasn't possible but that they had other cars that they could sell me for that amount. Say it with me: "Bait and switch." Turns out the price was actually $19,999. That's a pretty big difference. When I showed the salesman the advertised price on the internet he grabbed the manager. The sales manager came out (after about 20 minutes) and explained that the price online is where they start, it's not really the price. He explained they then add a "reconditioning" and "certification" fee. Apparently that's $4,000. He even wanted to show me the fine print online. I'm sure they expected me to bargain from that price, but I walked out after having spent two hours waiting while playing the "Let me ask my manager" game. (The 100 people walking in trying to win a free car didn't make the experience any more fun.) The conclusion: I will make sure to tell everyone I know to avoid this nasty place. And I will be calling the Texas AG on Monday. More

Purchased a Murano LE several months ago. Love it! Do your homework and check prices from around the metroplex and internet. They will match any written offer. Jonathan was one of the best saleman we h your homework and check prices from around the metroplex and internet. They will match any written offer. Jonathan was one of the best saleman we have had. Hight recommend! Never pressured us on anything. Service department is also great! Have had 1 repair and 1 oil change - very impressed. Nissan seems to be well built and McKinney Nissan service is best we have had in 20 years. We were walk ins and lucked upon Jonathan but we tell anyone we know in the market for a Nissan to go see him. More

The salesman was very helpful,knowledgeable,positive, honest and willing to explain details to me. Other agency personnel were knowledgeable of their duties and willing to assist me with my purchase. T honest and willing to explain details to me. Other agency personnel were knowledgeable of their duties and willing to assist me with my purchase. This agency is able to provide a sufficient number of additional services for the maintance of the auto that I purchased. More

Looked online for an altima, and their website showed several. Drove over an hour to get to the dealership and they had 4 on the lot. 1st thing they wanted to do was look over my trade and get it apprais several. Drove over an hour to get to the dealership and they had 4 on the lot. 1st thing they wanted to do was look over my trade and get it appraised, while not even showing me a vehicle of theirs. I will never waste my time with this dealership ever again. Poor service, and misleading info on their website! More

I gave Nissan Mckinney this rating because we had excellant service. Jonathan listened to what we needed and he took a real interest in what we wanted for the money. He didn't pressure or try to mak excellant service. Jonathan listened to what we needed and he took a real interest in what we wanted for the money. He didn't pressure or try to make us feel like we had to buy that particular day. He was professional and friendly and I would refer any of my friends to him for their next car purchase! More

I was in the market for a new Rogue and went to Nissan of McKinney but their sales practices are very deceptive and pushy. The first thing that bothered me is all the add on items that they supposedly includ McKinney but their sales practices are very deceptive and pushy. The first thing that bothered me is all the add on items that they supposedly include with all their cars. Namely some paint protection package, interior protection package, tints, pin striping (which wasn't on the car) and nitrogen filled tires. All these additions added around 2k or more to the MSRP. I immediately mentioned that I did not want any of these items and the salesman dismissed me saying they come standard and I pretty much have no choice in the matter. These are simply price inflating items so that they can negotiate down from them. The pinstriping they mentioned wasn't even done on the car and the tints didn't even line up properly. When it came time to negotiate the price, the first thing he did was ask us to fill out a finance application. I refused stating that I didn't even know how much they're selling the car for, so I didn't want them to run my credit. He tried to push it again and finally gave up after I refused a third time. The negotiation process was not pleasant at all. His initial offer was $1000 more than MSRP. I had been shopping around to other dealers and received offers of invoice price on the exact model and features we were looking at. I told him this but he just ignored it stating that they can't sell at invoice because they wouldn't make any money. He then wrote down my asking price and had me initial it stating that if they honored it, I would take the vehicle today. He took that to his sales manager. After a few minutes, he returned with a filled out sheet with their counter offer of MSRP with some set money down (even though we said we weren't putting anything down) and a very high interest rate of 14% (even though we stated we were doing the 0% APR incentive). After some more back and forth with him not coming down from MSRP, we decided to leave and the manager of course comes over and stops us. Now the manager tries to talk to us to see how he can get our business. Let me say that the sales manager was far worse than the salesman. He was rude and very unprofessional, acting very arrogant and condescending. He asked me where I got my offer amount from. After mentioning it was the invoice price I got from Edmunds, he told me he would show me the invoice. This is where I believe there was some shady business going on. He brings over an invoice sheet but the numbers add up to more than what I was quoted at another dealer. Luckily, that other dealer had sent me their invoice numbers as well on the same exact model and options. This number was the same as the ones I found on Edmunds so I believe them to be the actual invoice numbers. Nissan of McKinney's base numbers were $1000 over what the other dealer quoted. The manager had no explanation but was willing to let us buy it for $500 less than what they quoted, still $500 more than I was quoted elsewhere. After refusing that deal, he kept pushing, even trying to convince us that $500 wasn't a lot of money at all and that I would be wasting another 3 hours going to those other dealerships and they would maybe go $100 lower. Needless to say at this point we didn't even want to deal with them anymore even if they took our offer of invoice. We left and at the next dealer we went to they took our offer of invoice immediately with no hassles or pushing any useless "extras". I would not recommend going to Nissan of McKinney but instead go to one of the other numerous DFW Nissan dealers. If you do have to go there, do not let them add on any protection packages or $400 tints and $400 pin striping. Be prepared to be treated rudely if you do not immediately accept their offer of MSRP. More

Nissan Of Mckinney is a great dealership to buy a new car i work with a salesman Jonathon Clayton i been know him for 5 1/2 months thats how long it took me to get the car one thing that i like about him is i work with a salesman Jonathon Clayton i been know him for 5 1/2 months thats how long it took me to get the car one thing that i like about him is he never gave up on me he always had faith me and the most thing i like about him he's very nice and respectful and he's fun to be around with and i recommend everbody to go see Jonathon Clayton. More

Bought a brand new Nissan Altima back in august. Let me Bought a brand new Nissan Altima back in august. Let me just put it this way. Before you pay, you are the king, they are friendly and trying to plea Bought a brand new Nissan Altima back in august. Let me just put it this way. Before you pay, you are the king, they are friendly and trying to please you as much as they can. BUT, After you purchased the car, their attitudes turn 180! While buying the Altima, we test drive one and really liked it. But we wanted a black interior instead of the gray one we test drove. They said they will find one, it will be exactly the same but the interior. They led us to a resting area while they process all the paperwork. They found the car, we completed the purchase. However, that car had about 400 miles on it. They told us that it was an auto trade from another location and it is a brand new car. So we believed them. After a couple days, we found a service record under the passenger seat. With records of cleaning and purchase in May. We went and they were rude to us, telling us that we agreed to purchase the car with the mileage on it and that is it. The whole experience was horrible and they were very rude on the whole situation. They were telling us that we had to leave because we didnt know what we were talking about. The only reason we purchased the car was because that they told us, these mileage were from autotrade and test drives. Now that we found out that it is not this way, somebody already had the car for a while (400 miles is a lot for test drive). The reason they gave us was that they couldnt pass the finances test, that why the car was returned. WHY DIDNT THEY TELL US THE FIRST PLACE? WHY DID THEY TELL US IT WAS FROM AUTO TRADE? Also, when we are purchasing, the saleman tried to sell us A LOT OF stuff. When we told them clearly that we didnt want any extra stuff. They tried to "brain wash" us and convincing us to add on extra stuff when we were not interested at all! The general manager Chris Godwin was the one dealing with us, he was not a nice person. It has been half a year, the car runs great, but I wouldve picked a different dealership if i had known about the horrible "after purchase" service they provide. The only good thing at this dealership is that they wash your car (just basic cleaning) for free. More

Jonathan Clayton is an amazing car salesman and accurately met everyone of our needs in buying our New 2011 Nissan Pathfinder. His professional non-aggressive demeanor will keep us coming to Nissa accurately met everyone of our needs in buying our New 2011 Nissan Pathfinder. His professional non-aggressive demeanor will keep us coming to Nissan of McKinney for life. Thank you Jonanthan for a great experience! Chad & BeLinda Price Allen, Texas More

I have purchased several cars in my lifetime, but I have never experienced the treatment that I received at McKinney Nissan. The service was exemplary, far beyond professional.The entire staff were deeply i never experienced the treatment that I received at McKinney Nissan. The service was exemplary, far beyond professional.The entire staff were deeply involved in listening and catering to the needs of me and my granddaughter.. I brought my granddaughter in to purchase a car, she had a very poor and negative experience at another dealership, but this dealership helped her quickly recover by offering her a "red carpet" experience! She was granted the opportunity to choose cars within her budget and the size, color and style preferred.. She was also allowed to drive her first choice home, when she returned the car the following day, Mack, one of the salesmen had the "out the door" figures calculated and printed for both choices. After deciding upon the second choice, which was more within her budget, she was encouraged to "test drive" it also. We were given a tour around the entire facility, along with a review of the function and sevices provided and introduced to the staff in each section. This was truly an outstanding experience for me and my granddaughter, who was simply facinated by the entire encounter and attention received. I have never purchased a car from a dealership where the atmosphere, staff and service were all professional and perfect. If you want to purchase a vehicle and leave the dealership completely satisfied and reassured that you received the best possible deal, Mckinney Nissan is the place to go. More