Nissan of McKinney

This was my first purchase from a dealership. Being apprehensive about purchasing a new car as it was, the salesman was friendly, and the process was relatively painless (other than being vigourously h apprehensive about purchasing a new car as it was, the salesman was friendly, and the process was relatively painless (other than being vigourously haggled in the finance office about add ons and warranty extensions etc.). Almost a month later, my new car purchase turned out to be a living nightmare for me. The day I purchased it, they basically did ANYTHING to get me to sign the dotted line and drive away with a new car. They were friendly and assistive, though I unknowingly drove home without financing like I thought I had. They sent me on my way, and I took my new car for a 1,200 mile road trip to visit my family. Almost 3 weeks after having the car, the finance manager called me while on vacation to let me know I either needed to find a co-signer or bring the car back. Needless to say this was extremely upsetting and stressful. In the end, luckily I found a co-signer and was able to keep the car and even get a lower interest rate, but it amazes me that they told me "congratulations" on my new car purchase, when they hadn't even gotten a loan approval for me. Their demeanor was of course that they were doing everything they can and blah blah blah, when it was in reality ALL their mistake. If I'd have known I couldn't get a loan on my own I wouldn't have done it! They were unprofessional and extremely difficult to contact. Every time I called for the finance manager he was "with a client", and would not return my phone calls in a timely manner. I am still expecting to hear more awful news any day!! I will probably never buy another new car, especially from this dealership. More

My husband and I had a horrible experience at this dealership. We urge you to do your research before contemplating purchasing a car from this dealership. They were very unprofessional and did not wan dealership. We urge you to do your research before contemplating purchasing a car from this dealership. They were very unprofessional and did not want to work with us after we were promised that some things would be fixed on the car. The owner, Chris Godwin, which later we found out is a co-owner, was very arrogant and cocky about helping us get another car or straighten out the lies that we had been told. The car we purchased was a "lemon" in which the salesman said it was certified and it was like pulling teeth to get any help with the car. I beg you to look at other reviews about this car dealership before committing to doing business with them. PLEASE DO NOT BUY A VEHICLE FROM THIS HORRIBLE DEALERSHIP! More

I wanted to take this moment to rate Nissan of McKinney Service Department as 150% A++++! PJ, Mike, Brad and everyone I deal with bend over backwards to do what can be done to not only keep my business, bu Service Department as 150% A++++! PJ, Mike, Brad and everyone I deal with bend over backwards to do what can be done to not only keep my business, but they give reason to trust them, they do all they can to make things cost effective and reason I can rely on them. THANK YOU PJ for how you manage your service department and run the department as a whole. Makses someone like me feel good that I can trust anyone I come in contact with in the Service Department. More

I live in Houston Tx. I found a really nice looking preowned Camry on Autotrader for 12.5 k. When I called to ask about it, Jay the internet sales manager told me the car was listed wrong; and that it preowned Camry on Autotrader for 12.5 k. When I called to ask about it, Jay the internet sales manager told me the car was listed wrong; and that it was really 13.5k, as listed on their web site. I checked the web site and it did say 13.5 also "Call for best internet price " and listed financing price options as well. They ran my credit score, over "800" and told me I could have this car for 12.5 only if I purchased the next day. I never could get anyone to commit to finance charges and that is a red flag. I drove to McKinney arrived at 1:15pm. Around 2:00 I test drove the Camry, thought I heard something but dismissed it to rode noise. I was introduced to finance around 2:45. It took at least 30 minutes before I was told the apr would be 8.99. I was being pressured to sign up for an extended warranty and tire and wheel warranty even though I said repeatedly that I wasn't interested. Only after insisting on no more pressure and threatening to leave was I give a better apr rate of 5.5% . Good enough. Papers signed I start driving the car off and noticed noise coming from the steering wheel. After the mechanic checked it out I was told some steering liinkage would have to be replaced. the car should have been checked and problems spotted and repaired before it was put up for sale. Very unprofessional. Dissappointing experience. More

Hello P.J., I hope that you had an enjoyable Hello P.J., I hope that you had an enjoyable Thanksgiving. I wanted to follow up with you on the status of my son's car. The car is running fi Hello P.J., I hope that you had an enjoyable Thanksgiving. I wanted to follow up with you on the status of my son's car. The car is running fine w/o any issues. I just wanted to let you know that we appreciate your efforts and as you said "making it right" I know first hand that when things go right, you usually never hear back from a customer letting you know that every thing is going right, so I just wanted to follow up and again tell you how much your services were appreciated. Thanks again. Best regards, Henry Baker More

Hello, I am personally displeased with the way things Hello, I am personally displeased with the way things went in Nissan of mckinney. The Sales man above is only interested in Quick sales and even th Hello, I am personally displeased with the way things went in Nissan of mckinney. The Sales man above is only interested in Quick sales and even though I came into the shop with a list of cars he quickly discredited them and pushed me to buy a Buick Le sabre 2005 with few miles. The car had Just Got into the yard. he is very pushy and more interested in Sales only. This salesman ignored all emails and phone calls after the sale was made. Ge only communicated when he discovered that the car was not road worthy and could not pass state inspection. He had promised to send me list of repairs being done. As it were the car never even passed the state inspection and would not be sold to me. He told me that there just being honest and would have sold me a damaged car. I am convinced that if that car passed the state inspection it would have been sold to me anyhow without the repairs that had been agrred.Texas legislation does not allow for cars to be sold WITHOUT PASSING STATE TESTS. Thank God for the protection from getting a car that would have been very bad to me. I have read reviews about Jonathan Clayton and would like to try him as Nissan tries to get a replacement for my car. I will check other dealerships as well. Br//Brian More

Bought our 2nd vehicle from Nissan of McKinney. Honestly Jonathon Clayton is their best salesman they have. However our 2 experiences with them have been amazing! Sure you will find something to bark about Jonathon Clayton is their best salesman they have. However our 2 experiences with them have been amazing! Sure you will find something to bark about and complain on if you are simply looking for that but for our experiences from the front door all the way to service with Brad our Service Advisor on both vehicles, Nissan of McKinney is AMAZING! More

I visited Nissan of McKinney’s Pre-owned car sales on a Tuesday evening. I had not been on the lot very long before a salesman named Danny approached me. He was nice and pleasant to deal with. One of th Tuesday evening. I had not been on the lot very long before a salesman named Danny approached me. He was nice and pleasant to deal with. One of the items I don't like about this car dealer is not having any prices on each car. That means you always have to go into the dealership office to get a price. Once inside I was introduced to a "sales manager" and he's response to my question of what were the prices being asked on the two 2009 Nissan Maximas was "What is the maximum price you are willing to pay. I have to know that number before I can help you." All they seem to be able to deal with is either the amount of monthly payment you are looking to have or the maximum amount you have to spend. There does not seem to be any room in their business model for a customer that is smart enough to determine if a car is outside of their price range by themselves. When I explained I was just shopping and price comparing and only needing to know what was their ”out the door price” on the two cars I was interested in the "sales manager's" attitude turned rude. He just kept repeating he could not help me if I would not tell him the total amount I wished to spend on a vehicle. Again, I explained I was looking for prices so that I could do some price comparison and research. Finally I was giving a total price but not told what items made up the price. They seem to want to add on a large amount to cover the cost of "certifying" the car. When I asked for some details on the numbers given me, I was told by the "sales manager" that he could not help me anymore. So, I walked out of the dealer’s office. Danny, the salesman, followed me out hoping to salvage a deal. I shared with him I understood the game being played by the "sales manager" and would not be drawn into playing the game so that I could be overcharged for a car. During the entire process the salesman, Danny, was nice but the "sales manager" type was very pushy and rude the entire process. I have been contacted several times via email and phone calls from Nissan of McKinney asking what it would take to earn my business but no one from the dealership has bother to contact to ask about my bad experience. If they wish to "earn" my business it requires having the issues I experienced addressed. I would be happy to work with Danny again, no issue with the way he dealt with me. The issues are/were with those above him. I do not recommend doing business with this dealership to due to the bad attitude of the “sales managers”. I did purchase a vehicle on Friday of the same week from Ewing Buick in Plano. I was treated much better at Ewing. More

If you visit the store ask for Vernon! - always the best - above and beyond on this visit again I went in for a simple oil change and he found I had a nail in one of my tires - fixed and gone in 30 minu - above and beyond on this visit again I went in for a simple oil change and he found I had a nail in one of my tires - fixed and gone in 30 minutes - this could have left me stranded - thanks again!! More

"PJ the service manager stepped in at the right time and made my service visit exceed my expectations. I would recommend this dealership to everyone and already have" and made my service visit exceed my expectations. I would recommend this dealership to everyone and already have" More