Nissan of McKinney

Had an appointment at 2:00 arrived at 1:45 for a battery replacement. Was told it would take 2 hours. This Aug 2024 but the battery has 12/23 stamped on it. 24 months free replacement. I have only 16 months replacement. Was told it would take 2 hours. This Aug 2024 but the battery has 12/23 stamped on it. 24 months free replacement. I have only 16 months left. Bad experience with service advisor. Appointments need to take priority over drop offs. More

The person who helped me first was not there so I talked to another employee about my car he was very aggressive (the white dude with short guy blod hair I believe) and told me he was not working with me, to another employee about my car he was very aggressive (the white dude with short guy blod hair I believe) and told me he was not working with me, I got it he was not but he should help or say something nice, he was mad for no reason, I was looking for my car and they told me it was done but not true. More

CONTINUED FROM PREVIOUS REVIEW-------- After speaking to Navy Federal about the dealership and draft check I realized that the draft check had not been completed in its entirety. On Monday, 6/17/2024 I h to Navy Federal about the dealership and draft check I realized that the draft check had not been completed in its entirety. On Monday, 6/17/2024 I had to drive 2 1/2 hours to meet Michelle to sign the back of the draft check. I called Michelle on Tuesday, 6/18 to verify if funds had been paid. Not yet. I called Michelle on Thursday, 6/20 to verify if funds had been paid. I was told that funds had not been paid yet. Before calling Michelle I had received confirmation from Navy Federal that draft check had been processed. I sent Michelle a copy of the processed draft check. Michelle suggested that I contact Lauren Sumner (Accounting) to inquire about deposited/paid draft check. Michelle gave me an incorrect email address for Lauren, no phone number, no fax number. I had to call main number at NOM and ask for Lauren. After speaking to Lauren and sending over a copy of the processed draft check I was informed that she would double check with her manager, but she was pretty sure that that was all I would need to pick up my vehicle. Lauren called me back to say that I would NOT be able to pick up my vehicle, but that she would check their account on Friday, 6/21/2024 to see if funds had cleared by then. Lauren did not call me on 6/21/2024 so I called her. I was informed that funds still had not cleared and I was still not able to pick up my vehicle even though NOM was in possession of a copy of the processed draft check from Navy federal. Lauren informed that she would call me on Saturday, 6/22/2024 after checking the account again at 10:30am. Lauren did not call me back. I called the dealership a little after noon and spoke to Edwin Alvarado (pre-owned sales director). I explained who I was and why I was calling because I had never spoken to him. He told me to come pick up my vehicle. When I arrived to pick up my vehicle I was given my keys and that’s it. No “Thank you for your business.” or “My apologies for all of the trouble.” Nothing. I received a call from the receptionist on Monday, 7/8/2024 informing me that my license plate and registration were in and that I could come and pick them up. When I purchased my vehicle Michelle communicated that my plates and registration would be mailed to me. So another 4 hour drive to McKinney and 4 hours back home. The standard should be EXCEPTIONAL service for each and every transaction with each and every customer. I expected to be treated like my business was appreciated. Especially considering that I was purchasing an $85K vehicle! Definitely not what I experienced at NOM. More

I’ve always had a great experience. Very friendly and honest. Thank You Very Much Very friendly and honest. Thank You Very Much More

The he best dealer to do fast and good service, thank you for your service, thanks again. for your service, thanks again. More

Excellent service, and very efficient that did not take a longer time before completing the deal. a longer time before completing the deal. More