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Nissan of McKinney
McKinney, TX
946 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 946 reviews
November 22, 2023
The service assistant was very kind, helpful and respectful and kept me informed even when the service took longer than I expected. To crown it all, he applied a code that gave me a discount. You ar respectful and kept me informed even when the service took longer than I expected. To crown it all, he applied a code that gave me a discount. You are the best! Thank you so much from the bottom of my heart.Keep up the great work. More
by Rose
Employees Worked With
Brian Simmon
November 17, 2023
Took auto in for oil change. When I left dealership the car ran for about a mile then started sputtering and multiple warning lights and messages showed on the dash I got it When I left dealership the car ran for about a mile then started sputtering and multiple warning lights and messages showed on the dash I got it back to dealer and was told the air filter was plugged and needed to be replaced. Was told when tech removed the filter to look at it it had dirt and bugs in it. He put the dirty filter back in without telling me it needed it required replacement said some dirt ECT might have got into mass air sensor. They put new filter in and I left. It now idles tougher than it originally did. More
by brucerummans
Employees Worked With
Service employee
November 17, 2023
Fantastic customer service. My service advisor, Michael Rife, provided timely feedback and management throughout the entire process. My service advisor, Michael Rife, provided timely feedback and management throughout the entire process. More
by edward.a.womack
Employees Worked With
Michael Rife
November 17, 2023
I typically do not write reviews, but considering the beyond unprofessionalism, non-communicative practices, and extremely long time it has taken to get my situation taken care of I felt I would be less beyond unprofessionalism, non-communicative practices, and extremely long time it has taken to get my situation taken care of I felt I would be less than human to not warn the community about this business…I took my vehicle to this location to have the transmission repaired at the beginning of August. After several attempts to communicate I went up to the dealership to find out what was going on. WELL, when I get there, I found out my vehicle had been crashed into by one of the dealership’s vendors which damaged the entire front passenger fender and side of the bumper. When I question why no one had informed me that my vehicle was wrecked they were very nonchalant in their responses and told me they would fix the damage without charging me a deductible like they were doing me a favor…fast forward to today…my vehicle is still at their body shop and repairs have not begun because they claim to be waiting to get approval from their vendor’s auto insurance. I have tried to speak with the general manager on multiple occasions. The website says a David Kelley as the general manager who is either is NEVER there or refuses to address the issues with this business. Their receptionist told me she did not know where his office is located…?. This is the worst experience I have ever had. From August to now nothing has been done. More
by Andre
Employees Worked With
Michael Riffle, Peter Sayroo, Dan Irwin
November 11, 2023
I’m pretty disappointed in the experience. I arrived at 7:45am and was told it would take approximately an hour to complete. At around 10:45, I finally walked to the counter to ask about the s I arrived at 7:45am and was told it would take approximately an hour to complete. At around 10:45, I finally walked to the counter to ask about the status and was told it was just then completed. I only came in due to a recall notice and understand that not being a paying customer, I’m not a top priority; I also understand that things happen and can take longer than anticipated. However, waiting for two extra hours without so much as an apology or even an update just seems appalling and disrespectful. It was definitely a one-star experience. I gave the second star simply because the agent that checked me in was extremely friendly and welcoming. More
by Mchadma
Employees Worked With
Sarena
