Nissan of McKinney

MOST HORRIBLE EXPERIENCE IN MY LIFE I HAD A CONVERSATION WITH DAN ERWIN AT NISSIAN OF MCKINNEY HE LACKS CUSTOMER SERVICE SKILLS AND HE DISCRIMINATES AGAINST WOMEN. I WENT UP TO THE DEAL I HAD A CONVERSATION WITH DAN ERWIN AT NISSIAN OF MCKINNEY HE LACKS CUSTOMER SERVICE SKILLS AND HE DISCRIMINATES AGAINST WOMEN. I WENT UP TO THE DEALERSHIP ON BEHALF OF MY DAUGHTER WHO HAD BEEN DEALING WITH A MR BRAD WHO WAS GREAT .HOWEVER MR DAN LACKS CUSTOMER SERVICE SKILLS AND MANAGEMENT SKILSS .. HE HAS ZERO CUSTOMER SERVICE SKILLS I WILL RECOMMEND TO ALL MY FAMILY AND FRIENDS NOT TO GO TO THIS DEALERSHIP. NOT NOW NOT EVER..ZERO RATE SERVICE CENTER. MY DAUGHETR IS CHRSITINE PETERS MY PHONE NUMBER IS 972-768-8572 MY NAME IS KELLY PETERS...NOT EVEN AN HONORABLE MENTION ON SERVICE RATING. More

Above and Beyond the Call of Duty I was in market for a car and called Nissan of McKinney. The dealership was closing but the salesperson told me they would stay open until I arrive. I was in market for a car and called Nissan of McKinney. The dealership was closing but the salesperson told me they would stay open until I arrive. Construction traffic was making it difficult to get access to the facility but they sent a person to meet me at local gas station to help maneuver me around the construction and guide me to the dealership. I arrived about 25 minutes after closing and their team of sales professionals worked for over an hour helping me find the right vehicle. This team definitely value thier customers and willing to go above and beyond the call of duty. Very good experience:) More

Horrible Experience My experience with Nissan Financing from Nissan of McKinney has been frustrating so far. The dealer ship wrongly charged me a $1000 more than the agre My experience with Nissan Financing from Nissan of McKinney has been frustrating so far. The dealer ship wrongly charged me a $1000 more than the agreed amount for the car. The Finance department has agreed to the mistake and also, agreed to refund the amount to my finance account in 2 weeks, but its been 4 months and they have not done the refund yet. I made at least a dozen trips to the Dealer's finance department, I recorded the conversation and also, took a written document about the refund amount. But even after that, they keep saying 2 weeks every time i go to them, and then after 2 weeks, i still do not see a refund. I am planning to move legally against them. Can anyone advise on how to move forward on this one? More

I highly recommend Nissan of Mckinney and particularly Walter Gaskins (internet manager) and Michael Robertson (pre owned sales)! I feel I put in a lot of hours of searching/researching and Nissan Mckin Walter Gaskins (internet manager) and Michael Robertson (pre owned sales)! I feel I put in a lot of hours of searching/researching and Nissan Mckinney has been nothing but impressive! I originally went to test drive a pre owned and with no pressure or even suggestion from the dealership, i decided to go for a new vehicle. I was so impressed that Walter, Chris the sales manager and Rob Gipson ( finance manager) all stayed well beyond midnight to help me get the car I hoped for! I have Never had this experience in the past in purchasing a car! They were patient, respectful, explained things clearly and answered all questions. They beat an already great deal i was quoted by another dealership. They beat my banks finance rate. Everything about this experience was positive! They each obviously take pride in their work, their workplace and in treating others with respect! I picked up my car the following day and they introduced me to the staff that will be servicing my car and other employees at the dealership. There is an obvious difference with this dealership! Nothing but positives regarding Nissan Mckinney! More

From the moment we walked in until driving away in our new vehicle, our experience was wonderful. Nate went above and beyond (even climbing back to the third row seat to give us an idea of space so we wo new vehicle, our experience was wonderful. Nate went above and beyond (even climbing back to the third row seat to give us an idea of space so we wouldn't have to) and took his time helping us find the perfect fit. He was never pushy and really seemed to enjoy helping us. My husband can be a bit difficult to deal with, but Nate handled it with ease. I was also very impressed with how courteous other staff members were. The finance guy, Vernon, was also sincere and helpful while walking us through the paperwork. The dealership obviously values the customer's experience and not just gaining a sale. We highly recommend Nissan of McKinney to everyone! More

Bought a 2009 Ford Focus on Jan 1 and on Jan 23 it broke down a day before a FINAL contract was delivered to a new finance company. My son's dad co-signed for a used 2009 car. They walked out with a contra down a day before a FINAL contract was delivered to a new finance company. My son's dad co-signed for a used 2009 car. They walked out with a contract and the Ford Focus. Nine days later a finance person from Nissan of McKinney called and said they had a better deal, so, come sign a new contract. So dad did, but the finance person had to mail the contract to my son. My son then mailed it back to Nissan on Jan 17. On Jan 23 the car broke down and it had to get towed to the nearest dealer. We informed Nissan of McKinney on Jan 23 via email, phone, and we personally went there. They agreed to pay. The certified Ford mechanic with 27 years of experience (where the car was towed) stated that the problem of the wear and tear of the car was severe, and it would cost nearly $2K. Everyone at Nissan of McKinney that we spoke to (I have a call log) tried to blame it on my son by saying he had no experience. They also said the other dealer misdiagnosed the problem (I have an email) to that effect. Mr. Kelley, GM of Nissan of McKinney spoke to the other GM and Service Manager on Jan 28 and told them he was not paying for any further repairs. The car was driven less than 900 miles and they want to blame it on my son. The service manager at Ford said there is severe wear and tear on the Ford Focus. It is a miracle my son did not get hurt or killed by this lemon. Nissan of McKinney technically still owned the vehicle on Jan 23 when the car broke down because they kept switching contracts and finance companies (which we did not agree to the new finance company (We found out it was changed to Capital One on Jan 27). The contract shows two finance companies and two loan numbers. They fast-tracked the deal to Capital One on Jan 24 after they knew the car was in the shop needing repairs. I supposed they thought the car would not break down within 30 days of the initial sale and one day before the contract was sent to Capital One. More

This was by far the best car buying experience I have ever had. Nissan of McKinney was not my first choice because I live in Garland TX. I visited two other Nissan dealers and needless to say my experien ever had. Nissan of McKinney was not my first choice because I live in Garland TX. I visited two other Nissan dealers and needless to say my experience with them was not very good. I called Nissan of McKinney and spoke to Nate. I explained to Nate that I was looking for a 2.5 Nissan Altima. He told me what he had in stock and invited to come out. I explained to him I live far and really don't want to waste my time. He replied back by saying "If you walk out of here without a new car I will personally make sure you have a full tank of gas in your current car." I figured ok why not give it a shot. When I got there I was greeted with great respect. Nate showed me the car and provided me with the numbers we had agreed to over the phone. The experience was quick, and easy. I am very pleased and would recommend Nissan of McKinney to everyone. Thank you for the great experience Nate!! More

I bought a 2013 nissan altima. One of the keys didn't work for the car so I took it back up there. I was told they would order me another one and it would be there in 5 days. 2 1/2 weeks later, I called work for the car so I took it back up there. I was told they would order me another one and it would be there in 5 days. 2 1/2 weeks later, I called to see if it was there yet. Dealer told me they didn't have to order one and could use the key I returned to them. So, I went up there and waited for an hour for them to get me the new key. Come to find out, they told me they had to order a new key!!!!!!! Needless to say, I was very unhappy and left the dealership. I called back to tell them to mail me the key when it got there and I would have it programmed somewhere else. Terrible customer service and obviously no one knows what they are talking about. More

I have never been more harassed and turned off by a dealership than this one. I was simply interested in buying an used Nissan vehicle, but the customer service quickly turned me away. For being a Niss dealership than this one. I was simply interested in buying an used Nissan vehicle, but the customer service quickly turned me away. For being a Nissan dealership, I found it ironic that they only had ONE used car available for sale and purchasing a new vehicle at this location would have really make my wallet cry. I believe I collected at minimum 5 business cards within the 15 - 20 minutes I spent there, of which none of those 5 representatives followed up with a phone call after I left. However, I did receive 10 voicemails and who knows how many missed phone calls within the past 2 weeks all from a gentleman I never spoke in person named Jim Adams. Jim said he just wanted to 'touch base' with me and to call him back-- as each voicemail became more and more short, less friendly, and almost demanding that I call back now. So, I called this dealership back to remove my number and 20 minutes later, guess who called?! -- Oh Jim, you really shouldn't lie to customers saying "you are having a really hard time understanding me over the phone because there is a muffle or some static noise in the background" ... This was said of course after I had broke the news to him that I had already requested for them to stop calling me. I would have to say Jim that you failed on your customer service duties and left me speechless after that phone conversation. Besides Jim, I was extremely offended when I filled out a form to see if I would be financially approved due to the fact that the guy basically said straight up to my face that I can't afford the car I wanted and that I should really start looking at a cheaper car "at least half the price of the used vehicle I'm wanting now". Thank you for your brutal honesty, but you don't know me or what I can and can't afford. At that point, I wasn't even interested in submitting my application anymore to ugly ruthless people who would seriously say that to a customer. As far as your 'Top 10 reasons to purchase at Nissan of Mckinney', I would have to say numbers 1,3,4,6, and 10 are all lies; numbers 5,7,8 and 9 can be found at almost every high-end dealership so no need for explanation. It's disappointing that such beautiful vehicles are placed in the hands of sale representatives like Jim Adams. Best of luck. More

STAY AWAY******* I have read the other reviews from other unhappy customers and was somewhat gun shy to deal with them. I found out they were under new management and with hopes things were different. This c unhappy customers and was somewhat gun shy to deal with them. I found out they were under new management and with hopes things were different. This could be further from the truth. I usually do not post, but after my experience with these people thought I would try and save some heart ache for others. To all ladies out there, If you are in the market to purchase a new vehicle, stay away from Nissan of Mckinney. Very dishonest trade practices and they take advantage of you if are female. Be very aware of the finance department particulary Rod Johnson. "Wolfs do actually come in sheeps clothing". More