Nissan of McKinney

Towing Nightmare After 10 hours of working and negotiations, we find out that one of the deal-breaking answers to one of our initial questions regarding the vehicle wa After 10 hours of working and negotiations, we find out that one of the deal-breaking answers to one of our initial questions regarding the vehicle was a lie. We had researched the towing capacity of the vehicle and had asked 10 hours prior, what the capacity of this specific vehicle was, since most websites cited a range for this model. The towing capacity was vital since it was one of the main reasons for the purchase. We asked the sales associate and manager who both assured us that it was the full amount without properly investigating it (they looked it up on a third-party website trusting their word over what the Nissan website stated). In fact, we asked on 5 different occasions because this issue was key. We decided to come in to the dealership, trusting their word. This was after being jerked around for 3 hours over email and text with a slow response time. I get the dealership is busy, but maybe hire more people rather than jerking around customers. Needless to say, after giving them multiple chances, we drive all the way up to McKinney only to find out that what they had told us to begin with was a lie. We got some cheap apologies and the manager who said he was overseeing the sale, never even offered an apology—even after texting him directly. This was a customer service fail—through and through, and a HUGE waste of time. This dealership should be ashamed of how they treated us… not that it makes any difference now. More

very good savers very good savers and everyone was so helpful i will be happy to send my frinds to get a car of there choice. thanks for everything very good savers and everyone was so helpful i will be happy to send my frinds to get a car of there choice. thanks for everything More

recall on air bag safety work preformed in time designated. comfortable waiting area. several employees not associated with my service appointment, inquired as to my needs whi work preformed in time designated. comfortable waiting area. several employees not associated with my service appointment, inquired as to my needs while i was there, making sure that i had been attended to. first class organization. More

AWESOME!!!! Staff very efficient, and cordial. Thanks. Staff impressive, sales rep Kevin CLemmons very efficient, informative and cordial. Will gladly recommend this dealership to friends. We are lovi Staff impressive, sales rep Kevin CLemmons very efficient, informative and cordial. Will gladly recommend this dealership to friends. We are loving our NEW 2016 Maxima and know we always will. More

Great customer service If you are in need of a car lease and want someone you can trust and is straightforward then try out Jay Dunacusky at this dealership. Maybe he sucks If you are in need of a car lease and want someone you can trust and is straightforward then try out Jay Dunacusky at this dealership. Maybe he sucks the rest of the time - I don't know. But he was on his game and was honest with me when I was there so my experience was excellent. I intend on coming back. More

...a relationship of understanding Braydn DeMaster knows what is important to us. The new Sentra is the 2nd car we've bought from him, but probably not the last. Aces, will refer. Braydn DeMaster knows what is important to us. The new Sentra is the 2nd car we've bought from him, but probably not the last. Aces, will refer. More

Excellent customer service I highly recommend Christopher Saxton and his excellent customer service as well as his knowledge of his product! Thank Mr. Saxton for your patience I highly recommend Christopher Saxton and his excellent customer service as well as his knowledge of his product! Thank Mr. Saxton for your patience and friendly attitude. More

First service after purchase, outstanding My first visit for scheduled maintenance...greeted before I could get out of vehicle! I had appt., service staff very quickly wrote up order. Servi My first visit for scheduled maintenance...greeted before I could get out of vehicle! I had appt., service staff very quickly wrote up order. Service was completed to satisfaction, and quickly. More

Second to None ! My Salesperson was Chris Saxton , he did an absolutely Outstanding job . Chris is easy to speak with, honest ,dependable & trustworthy . I told him My Salesperson was Chris Saxton , he did an absolutely Outstanding job . Chris is easy to speak with, honest ,dependable & trustworthy . I told him I was limiting my visit to 1 Hour and needed answers plus an Appraisal . I walked out of there with what I considered a very fair offer in 45 minutes . I left the Store and told him I would consider their offer on my 2013 Frontier . We then negotiated over the phone for less than 10 minutes and he had my new Nissan Frontier SL ready for me the next day . I arrived , he swapped out some Floor Mats, a Toll Tag , removed my personalized License Plates and trailer hitch while Vernon Downes completed the Sales paperwork . From start to finish , 55 minutes !!!!! Nissan of McKinney is a Dealer who " Get's it ! That is why I come back time after time for my purchases . This is my 3rd new Vehicle from them and every single time the experience is as expected " Second to None " Thanks for a great experience once again Chris ! More