Nissan of McKinney

Above and Beyond I just want to say THANK YOU to the salesperson that went above and beyond to bring paperwork to my house for me to sign to finish up the deal with my I just want to say THANK YOU to the salesperson that went above and beyond to bring paperwork to my house for me to sign to finish up the deal with my daughter, Because of health reasons, I was not able to come to the dealership. The drive one way is almost a hour., so it was not a quick drive for him. Thanks to him the deal was sealed and my daughter is now the proud owner of a Jeep Cherokee. I would also like to thank the finance department who worked with her until they were able to reach an agreement that she was very happy with. I will definitely refer anyone to your dealership for their next vehicle. More

Easy transaction, Good value for the money David Benitez was our sales person throughout our car buying experience. He was extremely helpful and was very responsive throughout the process. H David Benitez was our sales person throughout our car buying experience. He was extremely helpful and was very responsive throughout the process. He got us the car we wanted and was great to work with. More

Wasted our day When my husband and I are in the market for a new/used vehicle, he does a great deal of research and shopping before deciding to make a drive to a dea When my husband and I are in the market for a new/used vehicle, he does a great deal of research and shopping before deciding to make a drive to a dealership. This was the case today. After much online shopping, he found a vehicle that was worth taking a look at, a specific vehicle... not just any car on the lot. We made an appointment. We had to make an almost 2 hour drive. When we were 30 minutes away, we let the salesman know so that he could have the vehicle ready. He agreed he'd have it out front ready for us. Five minutes after that email, he sends a message saying that someone is test driving it. Literally two minutes before we arrived, he emails us to say it has sold. We were LIVID. This transaction went down a little too quickly and coincidentally. The car had been listed for around 3 weeks according to CarFax. It seems unlikely that two people would show up within minutes to look at the same vehicle. We had an appointment and had to take a day off of work. This is deceptive and underhanded. We feel like this was used as a hook to get us to the dealership when it was never really available. If a person has an appointment for a specific vehicle, it needs to remain available, particularly when that person has to a)travel some distance and b) is already on the way and almost there. This is not good business practice, and we will never use this dealership in the future. More

Sold my 2014 Ram 2500. I was well treated and received a fair price. Samuel Gutrieeze was excellent. When we are ready to buy a new car we'll be back. fair price. Samuel Gutrieeze was excellent. When we are ready to buy a new car we'll be back. More

For such a big dealership I can't believe that they would bring themselves down so low! I just bought a car a month ago from David McDavid Acura in Plano and I wish they had the car that I was looking for be bring themselves down so low! I just bought a car a month ago from David McDavid Acura in Plano and I wish they had the car that I was looking for because I would reccomend this dealership a million times more! This Nissan did not honor what they agreed upon! I went to this dealer to check a Suburban, I test drived it and came down to an agreed upon price with tax, title, and reconditioning. The next day, we were going to stop by and bring the check. They said that they did not agree upon that price we had agreed upon. I was actually trying to negotiate to get it lower. And I have text recipts of this promise of theirs to back it up! So, I don't know what to say except that this is a dealership full of lies! Additionally, I talked to 2 different sales people for the same car. And don't ask to finance through someone else because there will be a total change in attitude. I will not recommend going here to anybody. I haven't even had someone call to see how everything went. By far the worst experiance! More

My service is experience was excellent. Not only were they friendly and knowledgeable, they kept me updated on the timing, etc. Mike was simply the best!!! they friendly and knowledgeable, they kept me updated on the timing, etc. Mike was simply the best!!! More

Francis made my first car purchase the best experience ever! I been looking for a car for the past year and every dealership I’ve been to in Tyler, tx I was walked away from and not welcomed. I went onlin ever! I been looking for a car for the past year and every dealership I’ve been to in Tyler, tx I was walked away from and not welcomed. I went online and saw a car at McKinney. Y’all It was worth the two hour drive all the way to McKinney. Thank you Francis!! He answered all my questions and all my concerns. He made everything hassle free and everything explained in detail and all the employees I talked to were very welcoming and I’ve never seen a dealership like this one. I can’t emphasize how worth my two hour drive was. I left driving back with my new certified pre-owned car! Thank you Francis for all your excellent work! More

This was our third Nissan purchase, second from Nissan of McKinney. We have been very satisfied with the reliability of the vehicles. Unfortunately, this time we dealt with an individual named Oscar. After McKinney. We have been very satisfied with the reliability of the vehicles. Unfortunately, this time we dealt with an individual named Oscar. After a back and forth hassle we agreed on a monthly rate and a down payment. We both signed on the offer and moved forward on the purchase. Oscar was kind enough to charge my card and shortly afterwards infotmed me that the monthly rate increased. I was not happy, we agreed on a different number. Oscar never apologized, acted completely unprofessional whenever I confronted him about the issue. I would be very cautious closing a deal with Nissan of McKinney. They will try to increase the closing price if you do not pay close attention. More

Disappointed and deceived Customer with the complete deal Overall I did not expect this kind of unprofessional from this company. To start with, even the very first experience was not awesome. I reached Overall I did not expect this kind of unprofessional from this company. To start with, even the very first experience was not awesome. I reached them to appraise my car for sell. The entire process was not informed in the beginning and sales person did not even have a courteous gesture. After the appraisal, first they confirmed 13,200 but after immediately a director full of attitude(to show us that buying a car is big favor to us), reduced the quote to 11000 giving few reasons. Not sure why they could not do enough due diligence in advance and present me the final number. Looks like its all a game to show the customer that its all favor whatever they offer. Though they commit to meet KBB numbers, even though everything was excellent in the car, they couldn't keep the KBB sale price offer of 12,300. As I could not have any other deal in the meantime, I approached sales person over e-mails and he confirmed (sales agent Aaron Bantu) 11,500 as the final offer after negotiation. When I arrived to sell my car, there were many surprises - After half an hour of starting the process, sales person tells that they cannot provide the check upfront. - Why this could not be told in advance, I am not able to apprehend. By now, they knew, I need to sell the car that day due to my international move. After some more time, the manger or director full of attitude, comes up and tells that they can only offer 11,300 and totally negates what was committed over e-mail, putting all the blame on sales person who was interacting. It was all appearing as acting and pre-setup. The other senior person when I approached to verify about any other possibilities of getting the check upfront, did not loose any opportunity to convey again that's its favor not the business and told, I am still open if don't want to sell my car since they already knew it is the last minute deal for me. I could not expect this entire setup and game played by the entire team. Finally, they did all the paper work but NOT even provided a receipt first till asked in number of ways to a number of people. There is not bill of any sort for this transaction. WORST EXPERIENCE INTERACTING WITH THEM!!! More

Disappointed and deceived Our entire experience with Nissan of McKinney left us so frustrated. They deceived us about what the extended warranty covered. We were told we woul Our entire experience with Nissan of McKinney left us so frustrated. They deceived us about what the extended warranty covered. We were told we would get a rental car whenever we needed service and they fought us or tried to charge us for a car each time we brought it in for service. It was brought in 5 times because they wouldn't give us a rental car, they would take days instead of the hours they said it would take, they had the wrong part, excuses, excuses, excuses. After 5 months, 5 visits, the car still isn't properly fixed so we traded it at a different dealership. What a waste of time, money, energy. Now they won't answer the phone so I can fight to get my full refund on my extended warranty that they never honored. More