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Nissan of McKinney

McKinney, TX

4.2
946 Reviews

3800 S Central Expy

McKinney, TX

75069

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Showing 946 reviews

September 11, 2020

My wife and I have been NoM customers for decades. We return, as necessary, because we feel we're treated fairly at the front end (i.e., buying) and with the utmost courtesy during post-purchase issues ( More

by Rlpjr49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 14, 2020 -

Nissan of McKinney responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 09, 2020

Everytime I have taken my Pathfinder for service they have always done a fantastic job. Mike and the rest of the service techs go out of their way to treat you right. Excellent! More

by specterbbobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 14, 2020 -

Nissan of McKinney responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 09, 2020

I have been there 4 times. This time is the worst. They didn’t wash. They didn’t change the remind sticker for the next service date. At the end he wanted to charge me oil change money. I reminded him thi More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Abraham Olvera
Sep 16, 2020 -

Nissan of McKinney responded

KC, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.

September 09, 2020

Courteous, quick and reliable. Service rep at Nissan of McKinney, Justin Verde always takes good care. Service dept is friendly.. I have always been able to get my car serviced the same day I set appt. T More

by c-scott62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Verde
Sep 14, 2020 -

Nissan of McKinney responded

Thank you for your positive review!

September 03, 2020

Horror of service experience....oil change...part of their scheduled maintenance program...over two hours...was promised in an hour...horrible customer service and professionalism More

by ARCHIELANCEKING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
Sep 08, 2020 -

Nissan of McKinney responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.

September 03, 2020

Always great service from great service advisor Robert G. Robert service my truck for over 5 years. Always happy to make customer feels like Nissan of McKinney is the best and offer the best service. More

by lespan58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert G.
Sep 08, 2020 -

Nissan of McKinney responded

Thank you for your positive review!

August 29, 2020

I went in today to get an oil change and it was easy. It was fast. They made everything so simple for me. Thank you More

by Fab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It starts with a T I think
Aug 31, 2020 -

Nissan of McKinney responded

Thank you for your positive feedback!

August 29, 2020

Great service, in and out as promised and provided a loaner car for the day, notified me as soon as the repairs were completed and ready for pickup More

by johnflood2153
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham
Aug 31, 2020 -

Nissan of McKinney responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 29, 2020

Used the service option on the spot and everything was above the expectations! Tire rotation, oil change and car cleaning were the services down in this visit. Thanks will visit again! More

by deepak chaudhary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 31, 2020 -

Nissan of McKinney responded

Thank you for your positive review!

August 24, 2020

I thought the dealership was wonderful, they took time with me (a senior lady) until he gave me the keys to the car. At that point his job was finished with me! I would have liked a little more help with More

by Mimisuee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham
Aug 31, 2020 -

Nissan of McKinney responded

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.

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