Nissan of McKinney

Nissan of McKinney responded

Thank you for the fantastic review! We're thrilled to hear that your experience was exceptional, and especially impressed that our technician saved you money while maintaining professionalism. At Nissan of McKinney, we strive to provide high-quality repairs at a fair price, and your feedback lets us know we're achieving that. We're very proud of our technicians who go the extra mile to find cost-effective solutions for our customers. It sounds like yours did an amazing job! A 10/10 rating is fantastic – thank you! We appreciate you choosing Nissan of McKinney and look forward to seeing you again soon for your next service needs.

Nissan of McKinney responded

Wow, 15 years is a testament to exceptional service! We're thrilled to hear that Mike Rife at Nissan of McKinney has earned your trust and loyalty for over a decade and a half. At Nissan of McKinney, we strive to provide exceptional customer service, and it sounds like Mike consistently exceeds expectations. Thank you for recognizing Mike's efforts – we'll be sure to pass your kind words along to him. Your loyalty to Nissan of McKinney is greatly appreciated. Is there anything specific about Mike's service that you find particularly exceptional? Sharing details helps us ensure he continues to provide the best possible experience for our customers. Thank you again for choosing Nissan of McKinney. Please don't hesitate to reach out to Mike or any of our team members if you have any questions or need service in the future.

Nissan of McKinney responded

Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that the wait time for your service was significantly longer than the initial estimate. We understand how frustrating it can be to experience such a delay. At Nissan of McKinney, we strive to provide efficient service and keep our customers informed throughout the process. We clearly fell short in your case, and we apologize for the inconvenience caused by the extended wait time. We are actively working to improve communication and ensure our service time estimates are accurate. Your feedback is valuable and helps us identify areas for improvement. To discuss your experience in more detail and ensure this doesn't happen again, we recommend contacting our General Manager, David Kelley, directly at (469) 634-4865. Mr. Kelley is committed to improving our service department's efficiency and communication. He would appreciate the opportunity to discuss your experience and explore ways to better serve you in the future. We apologize again for the inconvenience and appreciate your understanding.

Jerry responded

I got a response from Nissans dealer rater apologizing about my wait time and responded that I should contact the General Manager Me Kelly to further discuss my disappointment. Why? If he is concerned, shouldn’t he be contacting me? Thanks but no thanks! I already said my piece.

Nissan of McKinney responded

We're thrilled to hear you had an excellent experience purchasing your Pathfinder! A big thank you to Dennis Boyd, Nico Barnard, and Aaron (our finance guy) for their awesome job helping you find the perfect vehicle at the right price. We'll be sure to pass along your kind words to Mike (Dennis' manager) as well. It's great to hear our team provided a smooth experience from greeting you in pre-owned sales all the way through Robert explaining car tags and toll tag set-up. Congratulations on your new Pathfinder, and thank you for choosing our dealership!

Nissan of McKinney responded

Thank you for taking the time to share your recent experience at our dealership. We sincerely apologize that your car buying process felt lengthy and that you didn't feel heard by our salesperson. We take all customer feedback seriously, and we appreciate you bringing these concerns to our attention. We understand that a long wait and a lack of clear communication can be frustrating. To ensure a more streamlined experience for all our customers, we're continuously evaluating our sales process. We'd like to learn more about your specific situation and how we can improve. Our General Manager, David Kelley, is personally committed to ensuring customer satisfaction. He would be happy to speak with you directly to discuss your concerns and explore ways we can regain your trust. David can be reached at (469) 634-4865. We appreciate the opportunity to earn back your business.

Nissan of McKinney responded

We're delighted to hear you had a great service experience and that getting in and out was a breeze! We appreciate you mentioning that – convenience is a priority for us. Thank you for choosing us for your vehicle's service, and we look forward to seeing you again soon for any future needs!

Nissan of McKinney responded

Hi Bryan, Thank you for your review. We are pleased to hear that Kevin provided you with outstanding service. Thank you for your kind words and patronage. We look forward to working with you again.

Nissan of McKinney responded

Hi Deb, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Nissan of McKinney responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with excellent service. Thank you for your kind words and patronage. We look forward to working with you again.

Nissan of McKinney responded

Hi there, thank you for taking the time to share your experience with us. We're sorry to hear that your recent visit did not meet your expectations. Your feedback is valuable to us, and we will address these concerns with our service team to ensure a better experience in the future. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.