Back

Nissan of McKinney

McKinney, TX

4.1
993 Reviews
Contact Dealership

3800 S Central Expy

McKinney, TX

75069

Directions

By Type

Showing 993 reviews

February 29, 2024

Read reviews before coming to this facilities even if you get your car service done, the dealership will still persuade you to try to get a new car regardless, if you like your old car or not. Nice folks and More

by Leh123
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Mar 08, 2024 -

Nissan of McKinney responded

Hi Leh, thank you for sharing your experience with us. We're sorry to hear that you felt pressured during your visit. We strive to provide excellent service while respecting our customers' preferences. Your feedback is valuable to us as we continue to improve. Thank you for choosing our dealership. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.

February 24, 2024

We purchased a Nissan replacement engine for our Pathfinder due to the reputation of Nissan quality. The engine cost twice as much as an aftermarket engine; but they were not Nissan, not Nissan prec More

by rich.l.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nissan America
Feb 28, 2024 -

Nissan of McKinney responded

Hi Rich, thank you for sharing your experience. We're sorry to hear about the challenges you faced with the replacement engine. We take quality control seriously and are working to ensure this doesn't happen again. Your feedback is valuable to us as we strive to improve our products and services. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com to discuss this further.

February 15, 2024

I’ve been a customer for 10 years; excellent service from all of the service department. More

by jkilpin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Abraham
Feb 16, 2024 -

Nissan of McKinney responded

Thank you for your kind words and for choosing us for your automotive needs! We're glad to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to serving you again in the future

February 11, 2024

It's easy to schedule a service appointment. The workers/ advisors are attentive and professional. They would recommend services to you and advise you on recommendations but there's no pressure More

by MercyMe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley
Feb 16, 2024 -

Nissan of McKinney responded

Thank you for your kind words and for choosing us for your automotive needs! We're glad to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to serving you again in the future

February 10, 2024

Great service! My advisor Sarena walked me through every step of the way. She is very good at what she does. Customer service was 100% the best! A+ More

by Glad2cyou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena and the mechanic
Feb 16, 2024 -

Nissan of McKinney responded

Thank you for your kind words and for choosing us for your automotive needs! We're glad to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to serving you again in the future

February 06, 2024

On time service. Discussed all issues before performing repairs. Courteous staff. Able to tract work. More

by LarryZettler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kabin Castillo
Feb 09, 2024 -

Nissan of McKinney responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your visit and found our service exceptional. We truly appreciate your feedback and look forward to serving you again in the future!

February 04, 2024

Great service by advisor Abraham who always goes above and beyond to make sure all is done. More

by Jenleeann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Feb 05, 2024 -

Nissan of McKinney responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

February 02, 2024

Excellent service writer, knew what the charges are for the work to be done. Work was done in a timely manner. Car was washed . Great job. More

by onevette_84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian S
Feb 05, 2024 -

Nissan of McKinney responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 19, 2024

Absolutely a great experience! ! I have previously bought 2 cars from this dealership and bought a blue Rogue yesterday. Thank you Ali and Nick for making this purchase easy!! More

by lindamyoung43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali , Nick
Jan 23, 2024 -

Nissan of McKinney responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 12, 2024

I couldn't follow the tsunami of papers I had to sign. I don't know what I agreed to. I mainly resent what seems to me to be a neat "bait-and-switch" trick that increased the monthly lease payment over More

by apprehensive666
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The finance guy
Jan 16, 2024 -

Nissan of McKinney responded

We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered. Your satisfaction is important to us, and we hope to have the chance to provide a better experience in the future. Thank you for bringing this to our attention.

Jan 17, 2024 -

apprehensive666 responded

The problem wasn't the pricing per se, but how the pricing was presented. I never leased a car before, so it was gratifying when the salesman pointed out that "everything was covered" in the way of repairs. I had laid out in front of me what my trade-in was, and what the monthly payment would be. Then, near the end of the ordeal, I was told that the minimum I could pay for repair coverage was another $900, which would increase the payment about $24 per month. If I'm even able to complete the lease, I will drive this new car less than 3000 miles. So I have to pay $900 to cover repairs, in advance? If your new car can reasonably expect to incur that much in repairs in the first 3000 miles of use, perhaps the Toyota salesman I talked to was being truthful when he warned me that Nissan had "quality control" issues!

...
10
...