Nissan of McKinney

Nissan of McKinney responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

Nissan of McKinney responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

yapremji responded

I appreciate all the team members along with Sarena (Service Advisor) at Nissan MicKinney who assisted us for a quick first service after the purchase of Pathfinder. Thank you for being accomodating, and understanding that driving after work from Garland to McKinney made us late for our detailed first appointment, Thank you for your considertion. Looking forward to book a diagnostic appointment soon, As the time that day didn't allowed us to attempt to our request.

Nissan of McKinney responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly.

Nissan of McKinney responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

Nissan of McKinney responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

Nissan of McKinney responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

Nissan of McKinney responded

We're sorry to hear that you were unhappy with the pricing of the vehicle. Our goal is to provide our customers with fair and competitive pricing. We understand that pricing can be a significant factor in your decision-making process, and we always strive to offer the best value possible. If you have any specific concerns or feedback about our pricing, please don't hesitate to reach out to us directly. We value your input, and we're here to address any questions or issues you may have. Thank you for considering us, and we hope to have the opportunity to better serve you in the future.

Genosite responded

The website price was honored. There was then a $3500 dealer prep fee added when I went to buy the car at full list. I was told specifically by Ransom that this involved the following- car alignment, a roughly 90 point inspection including brakes if needed, tire replacement if needed and an oil change, fluid service, etc. I asked for the copies of these reports for my records. I was never given the brake measurements, the alignment specs or even a sheet with the pre-purchase inspection signed off on. I also asked specifically for an OEM windshield replacement since they were going to replace it anyway due to a crack. Ransom never provided the paperwork which makes one assume they never did any inspection at all. Then despite having it in the contract, they used some random after-market windshield as well. When I balked over this, the manager Ty Charles got involved. He apologized, gave me a small discount for the windshield. Then he said he’d email me the paperwork from the alignment, brakes, PPI etc. They were not sent and I’ve followed up multiple times. On his word, I initially get them good reviews, but then I realized I’d been lied to. Ty refuses to return or take my calls despite having been there when I’ve called. Additionally, I am still owed a check to cover the cost of the second key which they were missing. This check has not appeared either. The key is about $500 to replace. $191 key, $225/hr program fee and $100 to laser cut at Bees keys. I’ve bought more than 50 cars and I’ve never been treated dishonestly like this. I’m interested in resolving these issues, if the dealership is open to the opportunity.

Nissan of McKinney responded

We're thrilled to hear that you had a great experience with our selection and team. We appreciate your continued support and look forward to serving you again in the future.

Nissan of McKinney responded

Thank you for taking the time to share your experience. We're glad to hear that Brandon provided efficient service. If there's anything else we can assist you with, please let us know. We appreciate your feedback!

Nissan of McKinney responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!