Nissan of Marietta - Service Center

Completely Ignored I bought a Nissan Versa back in 2014 and sadly this year I had a total Loss. I had forgotten that I had purchased an extended warranty and other deale I bought a Nissan Versa back in 2014 and sadly this year I had a total Loss. I had forgotten that I had purchased an extended warranty and other dealership service programs when I paid off my car after the loss. But was reminded by the financial department at another dealership that these programs had to be cancelled and I would be refunded for what wasn't used depending on my mileage when the car was a loss. I called the dealership at least 6 times during the day with a false promise that the financial department would call me back. I had to get upset to finally get a call back by the financial dept, specifically the person in charge Mr.Richard Muhammad. He told me he couldn't cancel my services unless I went there myself, I live an hour away but I understood that this was a requirement so I went to the dealership, brought all the paperwork he requested and he cancelled all my services. A month passes by and still there was no check, so I called Nissan Corporate and the lady tells me ALL MY SERVICES ARE STILL ACTIVE WITH NO PENDING CANCELLATION. Thankfully, she was nice and helped me cancel it online with them, but she warned me that there were still some services active that she couldn't cancel because they were done through the dealership. So, again, I email Mr. Muhammad thinking that was the best way to reach him since he doesn't take calls, to ask him why they weren't cancelled and to please make sure the ones with the dealership are, since Corporate cancelled their share. A week passes by NO ANSWER, so I call and his voicemail said he was on vacation and he would return the next day. I still left a message telling him that I had emailed him and that I understood why he didn't answer since he was on vacation but that when he came back to please call me immediately so that we can finish the cancellation. A month has gone by and NO ANSWER. When it came to buying the car and sell me the stuff they were PROS but when it came to cancelling the services I get ignored, I feel like I need to beg to get WHAT IS FAIR and THAT IS NOT OK!!! I don't know what to do or who can help me anymore but I'm still waiting for them to refund me. Update: After I posted this review in google they messaged me back telling me to give them a call so that we can resolve the issue and I did. The manager in charge was not available, so I left a message, it has been two weeks and no call back to fix the problem!! More

Experience at Autonation Nissan was very good service Our experience at Autonation Nissan was wonderful. If you are in the market for a car, See CM Patel, He is honest and really takes his time working Our experience at Autonation Nissan was wonderful. If you are in the market for a car, See CM Patel, He is honest and really takes his time working with you to find the car you love. Highly recommended Buying and leasing from dealer C M Patel. Thank You! C M Patel More

Great service Richard Philadelphia was very helpful on my last service call. He listened to my concerns about the handling of the motor vehicle and was able to get Richard Philadelphia was very helpful on my last service call. He listened to my concerns about the handling of the motor vehicle and was able to get it resolved properly by the service team. The service was prompt and efficient.. More

Mr. Philadelphia provided me with prompt, professional service with an infectious smile. My problem was resolved effectively and with quality. As a female customer I feel confident that I get what I need service with an infectious smile. My problem was resolved effectively and with quality. As a female customer I feel confident that I get what I need and deserve for my vehicle. Thanks for providing me with excellent customer service (a rare commodity in the service industry in this day and time). R.A. M. More

Mark McHenry's customer service & professionalism is the best I have encountered. The service was so amazing I drove 1:45 to have service on my 370Z. He worked with me like I was a long term custom is the best I have encountered. The service was so amazing I drove 1:45 to have service on my 370Z. He worked with me like I was a long term customer. I will buy from the dealership because of Mark! More

Eloy Fernandez and service tech Zach are the best service providers! Honesty and top quality work.i have been getting my Nissan maxima service here for five years and this service department is very consiste providers! Honesty and top quality work.i have been getting my Nissan maxima service here for five years and this service department is very consistent More

Alex is so knowledgeable and passionate about meeting your every need whenever I have my car serviced. Love coming to team Nissan great service A++ your every need whenever I have my car serviced. Love coming to team Nissan great service A++ More

Mr. Philadelphia was very professional. He greeted me as I pulled into the service area. He explain the work to be done. I only needed an oil change but he recommended a car inspection. He informed me of I pulled into the service area. He explain the work to be done. I only needed an oil change but he recommended a car inspection. He informed me of the work progress. He reminded me future maintenance. More

The experience was great as has been the case in the past. Eloy made us feel very welcome (it was my wife's first visit to the dealership) and he immediately took control to allow us to relax through t past. Eloy made us feel very welcome (it was my wife's first visit to the dealership) and he immediately took control to allow us to relax through the experience. My wife marveled at the nice waiting area and the free coffee that made the time there much more enjoyable. Eloy is very personable and explains everything going in during service. He checks on us to be sure we don't need anything and let's us know the approximate time frame. We appreciate this concern and the information. This dealership is lucky to have such a great representative in the service department. More

We had an unexpected breakdown with our Nissan Altima. We had never had any problems with the car, so we decided we should use the Nissan dealership for the repairs. I called the next morning and spoke to We had never had any problems with the car, so we decided we should use the Nissan dealership for the repairs. I called the next morning and spoke to Rick Mills, the service manager, who assigned Eloy Fernandez to assist us with the repairs. I had the car towed to the dealership. Eloy immediately began helping us by diagnosing the problem quickly and provided us with a rental car until the parts came in. While waiting for the parts, Eloy went over our car and found two additional problems. One was covered by our warranty and one was a filter we were not aware needed replacing. The part arrived a day sooner than expected and Eloy had our car completely repaired in no time at all. He provided us with outstanding service and we were impressed with his knowledge and professionalism. In today's world, it's hard to find the superior service we received. I highly recommend this dealership, and don't forget to ask for Eloy! :) What a great guy!! More