Nissan of Marietta

Poor performance in all areas Bought a brand new Nissan Titan. They had to get it from another Auto Nation dealer. Did not come with promised accessories. I drove the new truck Bought a brand new Nissan Titan. They had to get it from another Auto Nation dealer. Did not come with promised accessories. I drove the new truck out of the dealership and their were existing recalls. Also dome light did not work. Also could not get my iPhone voice recognition to work with the Bluetooth. Took it back a couple of times and the resolution from the inept service department was that iPhones are "tricky" and it would never work. Really? I hear they may become pretty popular. Tried to get Nissan to help. They told me I had to work it out with the dealership. Arvind Serathy, General Manager of the dealership, was no help. He will tell you anything to get you out of his office, but no resolution. Never will buy at Auto Nation and never another Nissan product. Recommend going anywhere but here. More

Awful Dealership, Damaged My Car Beyond Repair The most horrible, unprofessional service I’ve ever received at a dealership. It all started when my alternator went out in 2016. They were very fr The most horrible, unprofessional service I’ve ever received at a dealership. It all started when my alternator went out in 2016. They were very friendly at first, but the moment I decided to trust them with my car, everything went downhill. They stole several items out of my car when giving me a “complimentary detail” for which I did not ask, and they could not seem to locate the items when I personally went back to the garage to look for myself. They “fixed” my alternator - only to find out they’d broken my A/C in the process. When confronted, they tried to act like they didn’t do it, until I went to management. Foolishly, I trusted them again with a simple task: replacing windshield wipers. In doing so, they left the plastic on the new blades, which was a serious hazard driving in rush-hour rain. Just when I decided to stay away from AutoNation Nissan Marietta, my alternator went out AGAIN… only one year after they “fixed” it the first time. Again, they tried to wiggle out of taking responsibility, until I spoke with management… again. The cherry on top….. Two hours after picking up the car from the dealership, it broke down in the middle of an intersection….. I ended up needing to get a new car (which I was not happy about, and it was NOT from Nissan). It was apparent that they’d damaged my alternator (and who knows what else) beyond repair. The only reason they have such a high rating on Google is because they give incentives for good reviews - but please dig deeper before trusting them with your car. More

Tried to sell us on a lie My wife and I went in to look at the Nissan Rogue. The guy was nice enough to let us test drive it, but I thought it was a little overpriced for a 201 My wife and I went in to look at the Nissan Rogue. The guy was nice enough to let us test drive it, but I thought it was a little overpriced for a 2016; especially since I found a 2017 Rogue for cheaper at another Nissan. Anyway, as we test drove it, there was a clicking noise in the steering column that you could also feel. The salesman told us that it was standard noise in ALL Nissans. Being the engineer that I am, I decided to test this out and test drive other Nissans at other dealerships, especially the Rogue. No clicking anywhere else I went. We even bought a 2015 Nissan Pathfinder. No clicking. Basically, he was desperate to sell us a car for the end of the month quotas, even if it was a bad car. More

TERRIBLE SERVICE I decided to give this Nissan Autonation a try after having an extremely bad experience with the service department at the one off of Thornton Road bu I decided to give this Nissan Autonation a try after having an extremely bad experience with the service department at the one off of Thornton Road but at this point I never want to buy another Nissan just so I have never have to deal with them. I had an appointment at 10am to have a spare tire changed and my brakes replaced. I dropped my car off at 8:40sm because I had to be to work. I got a call later in the day saying the brakes needed to be replaced and it would be $236. I said great go ahead and do it. When I got to the dealership to pick up my car I was told I would have to bring it back the next day because the tire was not in and that the total for my brakes would be $313. I thought ok probably just taxes added in. Then her supervisor came over and said she forgot to charge me for labor and it would actually be $538. The agent forgot to mention it would be $236 for each brake set. And tried to give me a $30 credit because she knows she made an error. Ashley was a sweet person but should probably consider looking for a new job because she her mistake cost me and extra $300 I can only imagine what she's costing everyone else More

Stay clear! Unprofessional, Dishonest, Ignorant Do not do business with this dealership. Arrogant, deceitful and unprofessional. They also use "bait and switch" pricing tactics! Every guy I’ve met h Do not do business with this dealership. Arrogant, deceitful and unprofessional. They also use "bait and switch" pricing tactics! Every guy I’ve met had this larger than life ego and act like they are doing you a favor. The sales guys were so worried about good scores on satisfaction surveys they completely forget about you “the customer’s” needs! Finance ‘gurus’ are very misleading when it comes to extended warranty and pricing! If you don’t accept 10.99% APR they don’t want your business. $699 for paperwork is ridiculously high, what is so special about that?! Greg Foye is the worst of them all. Look at the number of negative reviews and complaints online to realize they are not an honest company. It was my first and last time dealing with them. They will say anything to sell you a vehicles/service without backing up any promises. Oh and you can expect them to say if I’d be willing to call their General Manager to ensure more positive result on next visit. The number is for reception and you can only leave a message. More

Completely Ignored I bought a Nissan Versa back in 2014 and sadly this year I had a total Loss. I had forgotten that I had purchased an extended warranty and other deale I bought a Nissan Versa back in 2014 and sadly this year I had a total Loss. I had forgotten that I had purchased an extended warranty and other dealership service programs when I paid off my car after the loss. But was reminded by the financial department at another dealership that these programs had to be cancelled and I would be refunded for what wasn't used depending on my mileage when the car was a loss. I called the dealership at least 6 times during the day with a false promise that the financial department would call me back. I had to get upset to finally get a call back by the financial dept, specifically the person in charge Mr.Richard Muhammad. He told me he couldn't cancel my services unless I went there myself, I live an hour away but I understood that this was a requirement so I went to the dealership, brought all the paperwork he requested and he cancelled all my services. A month passes by and still there was no check, so I called Nissan Corporate and the lady tells me ALL MY SERVICES ARE STILL ACTIVE WITH NO PENDING CANCELLATION. Thankfully, she was nice and helped me cancel it online with them, but she warned me that there were still some services active that she couldn't cancel because they were done through the dealership. So, again, I email Mr. Muhammad thinking that was the best way to reach him since he doesn't take calls, to ask him why they weren't cancelled and to please make sure the ones with the dealership are, since Corporate cancelled their share. A week passes by NO ANSWER, so I call and his voicemail said he was on vacation and he would return the next day. I still left a message telling him that I had emailed him and that I understood why he didn't answer since he was on vacation but that when he came back to please call me immediately so that we can finish the cancellation. A month has gone by and NO ANSWER. When it came to buying the car and sell me the stuff they were PROS but when it came to cancelling the services I get ignored, I feel like I need to beg to get WHAT IS FAIR and THAT IS NOT OK!!! I don't know what to do or who can help me anymore but I'm still waiting for them to refund me. Update: After I posted this review in google they messaged me back telling me to give them a call so that we can resolve the issue and I did. The manager in charge was not available, so I left a message, it has been two weeks and no call back to fix the problem!! More

Experience at Autonation Nissan was very good service Our experience at Autonation Nissan was wonderful. If you are in the market for a car, See CM Patel, He is honest and really takes his time working Our experience at Autonation Nissan was wonderful. If you are in the market for a car, See CM Patel, He is honest and really takes his time working with you to find the car you love. Highly recommended Buying and leasing from dealer C M Patel. Thank You! C M Patel More

The worst car buying experience.!! To those that are reading.....PLEASE TAKE HEED. Stay FAR FAR FAR away from this place. I purchased a Pre- Owned vehicle (60 day limited warranty) 20 To those that are reading.....PLEASE TAKE HEED. Stay FAR FAR FAR away from this place. I purchased a Pre- Owned vehicle (60 day limited warranty) 2012 Maxima the ending of June 2016. Upon leaving the dealership, (i should've known something was wrong when I was asked to have the emissions done "up the street" ( escorted by Duncan Guda, because he had to fill up the gas tank) and to change the key fob battery because the dashboard blinked.... change battery. This was not there, the last day I observed the vehicle ). I didn't sweat it and continued on my journey with this purchase. That same night I arrived home, I realized that the turning signal lights on the side mirrors were not operating. The next morning, I decided to contact the used car sales manager (Greg Darian) to address the issue. In his own words he stated that ...we knew that the turning signal lights were not operating and we chose not to fix it because it would cost us too much money. I was taken back by this and shared how dishonest this is to a repeated consumer. I planned on returning the vehicle but before making this decision, I stopped by a local auto shop, inquiring, if this was a quick easy fix. I was then told that this would be costly, but if you just purchased the car (less than 24 hours) they should fix it! I then remembered that the vehicle came with a 60 day limited warranty, and contacted the same manager who then stated that he would contact the service manager to see if there's anything that they can do on their end to assist. I was tired of playing phone tag with the service manager (Nick Dudley) and decided to stop by the dealership a couple days later (Fri. June 24th). Post conversing with Nick (in person )and stating that he wasn't aware that I had a 60 day limited warranty which I presented to him), he then came back from speaking with his "advisors" to go ahead and fix the issue after contacting the warranty claims dept. and expedite the policy because it would take 3-4 weeks before they would here back from them. (LIES AGAIN). I then left the dealership and awaiting for a call to bring the vehicle back. The following week (June 28), I decided to have the windows tinted. The guy who worked on the vehicle noticed that the driver's side window was scratched really bad. I then started feeling uneasy because I'm sure the dealership knew about this, and If I didn't have the windows tinted, i wouldn't know. The next day, the driver's side door handle was loose. I then started to throughly inspect the car and it went down hill from there.. They stated that the car was a sports/tech/cold weather package but that was a LIE as many features (on the car sticker (that was never on the car, but in a folder) was missing, many lights on navigation control panel was not working, key fob battery needed changing again and the cigarette lighter not working, Previous owners items left in the vehicle and etc. I needed the car inspected and these issues addressed and so I called the dealership and no response. . I didn't hear back from the dealership and decided to call back and left a VM. I get a call back from Stephanie (Service Dept. a week later),who stated that the warranty was denied. I then quickly call back the claims dept. and was told that nothing under my name or vin was under my name. I called back and spoke with stephanie, told her what was shared with me and and requested that the forms be sent to AN claims dept. I then waited 2-3 days, called back the claims dept. and still the same nonsense. The next day (fri July 8th) I stopped by the dealership to get some answers and have the car checked out and for someone to share with me what is going on. I see stephanie and she shared that the car cannot be checked out today nor is the service mgr available to speak but they can schedule for the car to be seen and speak with Nick then. The following week (July 11th), I get there and as the car is visibly observed by one the techs (who also points out the issues: including another service tech) then shares that work cannot be done Unless I come out of pocket, because you don't have a warranty. I'm heated and need to speak with somebody. Nick then comes from this "meeting" and then tells me the same thing. So now I'm looking for the Finance manger who did the paper work ...no longer works there. I then see Greg Darian who then Tells me that we can't help you today "because you know we have business to attend to", but we can meet with you tomorrow ( w/ theGM) to get this taken care of. I finally get a meeting scheduled because i sent an email out regarding my disgust with the treatment I received. I get to the meeting (tues July 12) and during the meeting I meet with the Gm (Shawn Loibman) and the the Mgr's mentioned earlier. I tried to return he car cause this is total BS as a consumer to deal with. It was concluded that they would fix the turning signal lights and just "align the scratch window...nothing else and then (Greg Darian) question me by saying , " are you satisfied because we don't want you coming back and forth here with issues about the car". (Are you serious!?!?) The next day while driving, I roll the window down and what do you know...SCRATCH! I then send an email to the GM requesting if the window can be reclaimed because it's defective and can get worse. I get a reply that no work will be done and he will turn this case the the legal team. I then get a call back for the GM (July 12) stating that the 60 day limited warrant will be honored but that's it. I attempted to call the corporate office sever times and no call back. I then hired an attorney to handle the case because this was just ridiculous. In the end...up until yesterday (Aug.25) someone called back from auto nation corporate to say that this is not a legal issue and there's nothing that can be done. And then sent me a silly "10% discount". Im in the process of getting rid of this car. PLEASE ....any and everyone that is lookjng for a car...go to a real Nissan dealership because they clearly are not about the consumer or their reputation. Trust me....you will be better off at Nalley Nissan, Sutherlin or Nissan Union city. Don't say I didnt warn You! More

Hank Rogers As I’m sure you are well aware, the car buying process can be a headache on a lot of car buyers. This was the process for my husband and I after our c As I’m sure you are well aware, the car buying process can be a headache on a lot of car buyers. This was the process for my husband and I after our car was totaled in a car accident. Our family was shook up and now stuck with the burden of having to buy another vehicle fast. We were looking online and spending our evening driving from one car dealership to another where everyone was pressuring us to make a purchase fast and were pushing us in wrong directions. That is, until we met Hank at Auto Nation Nissan. Not only did he give us a good vibe right from the phone, Hank was extremely helpful and not pushy. He learned about what we liked and took our wish list (which dealers everywhere else said was unrealistic) and found us the perfect vehicle! When I say we’re in love with our new (used) Honda CR-V, I mean it! He led us through everything we needed to know so we not only felt educated about the vehicle and the car buying process, but we also felt like we were dealing with a company we could trust. I feel confident about purchasing my Honda from Auto Nation Nissan even after looking at vehicles at the Honda dealership down the street! We would like to say thank you to Hank and to Auto Nation Nissan for making the car buying process a great one! Should we need a car in the future, we’ll be sure to stop by! More

Greg Foye When I came into the dealership to look for a car, I wasn't initially scheduled to talk to Greg. Greg greated me at the door and when the person I was When I came into the dealership to look for a car, I wasn't initially scheduled to talk to Greg. Greg greated me at the door and when the person I was suppose to meet with wasn't there, Greg stepped up to the plate. Through all the curve balls I was throwing to not spend a hell of a lot of money. I ending up not spending a hell of a lot anyway. I got the car that fitted me perfectly. Thanks to Greg and his cool and calm demeanor. He mad it a wonderful experience to become a new car owner. More