Nissan of Lithia Springs - Service Center

I make appointments for When servicing my 2017 Murano. I always go to Warren who is excellent service department rep. He keeps me informed with services that need to be done and goes out of his way to make always go to Warren who is excellent service department rep. He keeps me informed with services that need to be done and goes out of his way to make sure that all is done correctly. More

curtis is amazing! I will buy another car there because of him !! His name did not appear below for some reason so I typed it in. of him !! His name did not appear below for some reason so I typed it in. More

Customer service was excellent during this pandemic. Great care taken for social distance. The time to complete my service was far better than in the pass. Great care taken for social distance. The time to complete my service was far better than in the pass. More

Good customer service. Friendly staff. Professional. I made an appointment and was there on time and they immediately began working on my car. I was pleased with the service made an appointment and was there on time and they immediately began working on my car. I was pleased with the service More

Everything went well except they didn't reset my oil mileage and maintenance alert on my truck. I am going be moving soon.so it doesn't matter. mileage and maintenance alert on my truck. I am going be moving soon.so it doesn't matter. More

Service Advisors are wonderful and keeps you informed. They do there best to get all your work done. Very professional and the service area is neat They do there best to get all your work done. Very professional and the service area is neat More

Horrible Service Department Crooks IMO. I had previously dealt with this service department on an emissions issue they told me would be $2500 and basically everything needed to b Crooks IMO. I had previously dealt with this service department on an emissions issue they told me would be $2500 and basically everything needed to be replaced. I fixed it for $180. Fast forward to today. I have a noise in the rear end of my 2006 Pathfinder I don't have the time to diagnose so my wife took it to the dealership. They called her back and after mansplaining what a driveshaft was told her it would need a driveshaft. Why? "The internal components have gone bad". I happened to be there so I asked what internal components and he start talking about seals in the driveshaft. I told him that there must be some miscommunication between his technician and him because what he was saying didn't make sense but he was adamant that it was the internal components of the driveshaft. Frustrated I said I would just come pick the truck up. I asked my wife to call back before we went to pick it up and see if someone could better explain what was going on. This time she spoke with Ron who again told her it was the internal components of the driveshaft. I asked him what specific components were in this driveshaft that would cause my issue. He doesn't know "because he has never cut one open but it isn't like an old 1960s vehicle and there is stuff in there or the aluminum would't be able to handle the torque". I guess engineer is a side gig. It gets better. He also stated that he went out and inspected it HIMSELF and that not only are these "internal components" bad but an aftermarket driveshaft has been installed, the shaft has been welded, and that the U-joints have been beat out of the driveshaft before. I guess most people buy these lies and fork over money but I told him none of what he was saying made any sense and that thought he was just trying to scam my wife and the conversation went downhill from there. I told him we would just come get the truck. He met my wife at the door with the keys. Maybe most of their customers don't have any mechanical knowledge or a jack but I do so as soon as I got it home I jacked it up. I have attached pictures that clearly show it is an OEM part (Nissan Part No.: 37000-EA510) installed at the time of manufacture (2006), that there are no welds beyond those from the driveshaft manufacturer, and that the u-joint show no signs of being beat out in the past. These people are either incompetent or they are crooks. I believe the latter given my two experiences with them. More

I want to thank Johnny Streetman with Nissan of Thornton Rd. For the courteous and professional service. Yes, I would recommend him to my friends. Rd. For the courteous and professional service. Yes, I would recommend him to my friends. More