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Nissan of Lithia Springs - Service Center

Lithia Springs, GA

4.1
3,233 Reviews
Call Service Center (678) 384-4180

3,233 Reviews of Nissan of Lithia Springs - Service Center

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October 22, 2022

My experience was great I was in and out in a timely manner the young man that was working with me he was very kind and courteous and I would definitely be back for service in the future More

by CYNTWRI50
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the young man name
Report | Print
Oct 26, 2022 -

Nissan of Lithia Springs responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2022

Really good job on servicing cars and there really nice and polite, super cool people at the dealership More

by ELSACRUZ3.15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Stone, Paul Phillips
Report | Print
Oct 27, 2022 -

Nissan of Lithia Springs responded

Elsacruz3.15, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Lithia Springs! We look forward to your next visit! Take care!

October 21, 2022

Got me in and out. They worked very diligently to get my service completed and I had a very nice service advisor named Trey! More

by ASHLEYBARBER1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Report | Print
Oct 27, 2022 -

Nissan of Lithia Springs responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2022

This place is so awesome they took great care of my needs the customer service is awesome. More

by AUNTISTATIALOWE32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Stone, Paul Phillips
Report | Print
Oct 27, 2022 -

Nissan of Lithia Springs responded

Hi Auntistatialowe32, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 27, 2022 -

AUNTISTATIALOWE32 responded

Service was great they get 5 stars

October 21, 2022

I always bring my car to Nissan of Lithia Springs for service. They are knowledgeable and friendly and my service is always completed fast! More

by Kenya G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Stone, Paul Phillips
Report | Print
Oct 27, 2022 -

Nissan of Lithia Springs responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 21, 2022

I dropped my vehicle at 8 am and it is now 3:30 pm. I still don’t have my vehicle or an update on the service. Horrible customer service when I called to speak with someone on an update. I keep getting More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Burns
Report | Print
Oct 27, 2022 -

Nissan of Lithia Springs responded

Susie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to Ron Stone at (770) 674-6080. We look forward to hearing from you.

October 20, 2022

I Want to give a Big ups to Daniel Vallejo, great service.I Will definitely come back More

by PADOU135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Phillips
Report | Print
Oct 24, 2022 -

Nissan of Lithia Springs responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2022

I couldn't get in touch with anyone about my car before I scheduled to see if a part was in stock. Left emails and sent messages through call center. Short staffed so I couldn't get in touch with anyone re More

by HUNTERASHLEY884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Oct 23, 2022 -

Nissan of Lithia Springs responded

Hi Hunterashley884, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please contact Ron Stone our service manager at (770) 674-6080 so we can understand your situation better in order to try and turn your experience around. Thank you, Nissan Of Lithia Springs

Oct 31, 2022 -

HUNTERASHLEY884 responded

I called 3 business days ago as requested. Of course never received a call back but he was nice enough to send me 3 months of sirius😒. I in fact calling to let him know how dishonest his team is. I was told i needed all new tires. I was also told i was in dire need of new front brakes(all on estimate.) I went, bought brake pads, took my car to a mechanic I've used for years. Not only do i but need tires(i knew one was brand new) but i also do not need brakes. So i got to take the brakes back and waste more of my time. I've heard about dealerships being dishonest and as a woman it is even more concerning. That kind of business practice and your locations obvious lack of communication with customers is more than disappointing to say the least. All of this bc i was trying to use my free oil change that i wasn't even able to use. I was actually going to get my tires from them. BUT, Never again.

October 20, 2022

Compared to my last visit about 3 years ago, this was by far the best experience yet, my advisor was very professional and courteous. More

by BAMA2DAWG3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
Report | Print
Oct 23, 2022 -

Nissan of Lithia Springs responded

Bama2dawg3, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Lithia Springs! If you're ever in need of more help, please let us know!

October 20, 2022

From a malfunction that was reported all the way back in March of 2022 and several visits to the dealership my vehicle is still not repaired More

by MsDivaDivine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Stone
Report | Print
Oct 27, 2022 -

Nissan of Lithia Springs responded

Hi Msdivadivine, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to Ron Stone speak with you more regarding this matter. Please reach out to us at (770) 674-6080. We look forward to hearing from you.

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