Nissan of Lithia Springs - Service Center

Disappointed and very upset with Nissan of Lithia Springs and their service advisors, in particular Tim Walker and/or Daniel Vallejo. On March 16, 2023, I took my car in for an oil change and tire rotation and their service advisors, in particular Tim Walker and/or Daniel Vallejo. On March 16, 2023, I took my car in for an oil change and tire rotation for tires I purchased at Nissan. They did not rotate my tires because there was damage to the tire (supposedly curb damage). I took my car in on May 27, 2022, June 29, 2022, October 22, 2022, December 3, 2022, and March 16, 2023. Each time I took my car, I requested my free tire rotation since I purchased the tires from Nissan. Needless to say, my tires were not rotated because of the curb damage. Now, neither of the service people that I showed the damage to advised that they would not be able to rotate my tires as it is a hazard. So, when I took the car home and a little voice said to "check to see if your time were rotated". At this time, I noticed that my tires have not been rotated, even after I specifically asked the service people if the damage to the tire would cause problems, they said no, but did not inform me that they would not rotate my tires until I called back questioning why my tires were not rotated. Nissan and their employees need to do better and have their service staff write down any complaints that the customer has (big or small). I told the service advisor that I have complained about the tire on previous occasions and was told that it would be alright (but they have no record of my complaint and says it is your word against ours). I told him that I can't do their job and mines too. I told him that you and your co-workers have a duty to address the customer's concern and make notes of any issues (big or small that your customer have). I will be filing a formal complaint with Georgia Consumer Protection because Nissan acted like they were rotating my tires, when they clearly have not done so. They did not even have the decency to communicate that the service department could not rotate the tires because it is a hazard. Clearly unprofessional and shows a like of concern for customers. I will be taking my car to another Nissan location as this location clearly sucks. Needless to say that I left a message for the manager to call me and have not heard back from anyone to date. More

On March 18th, 2022 I was pre-approved after submitting an online application to Nissan Of Lithia Springs. I agreed to finance a preowned, 2017 Toyota Corolla. After submitting all of the necessary documen an online application to Nissan Of Lithia Springs. I agreed to finance a preowned, 2017 Toyota Corolla. After submitting all of the necessary documents such as proof of income, residency and identity, I was approved for a $500 payment, $675 car note, and $265 car insurance with Allstate. Unfortunately, my vehicle was wrongfully repossessed from my home on April 28th, around 3am. The following day, I found out that there were two transactions made with my debit card for $509 & $369. On May 3rd, 2022 I discovered that my car had been stripped of all of my valuables including my Wallet, Money, Clothes, Shoes, Medication, Bible and Merchandise. I asked Mr. Richardson to refund me my down payment and he issued me a fraudulent check. Furthermore, I’m suing for lost wages, stolen merchandise, unauthorized repossession, down payment, emotional distress & court cost. Also, the general manager, Mr. D. Richardson falsified documents by lying to the banks concerning the down payment. I did contact Douglassville Sheriff Department, and file a complaint. I’m still waiting for the police report, which should be ready on Friday. My car note was due on May 2nd, which was 45 days from March 18th. I was not behind in payments, nor did I violate the contract. I can’t believe this has happened to me, when I did nothing wrong. I lost so much from this situation. I really need help expediting the claim so I can get my car/money and things back. Please help me. More

Always a high level of professionalism, knowledge, and that extra helping of care you recieve when you come to Nissan of Lithia Springs that brings me back over and over. that extra helping of care you recieve when you come to Nissan of Lithia Springs that brings me back over and over. More

Service great per usual. There was a little bit of a wait but that’s to be expected with all the cars there for service. No issues or anything. Always gets the job done. Than There was a little bit of a wait but that’s to be expected with all the cars there for service. No issues or anything. Always gets the job done. Thank you More

Cas was wonderful and I appreciate everything he did to make my visit pleasantly. Ty make my visit pleasantly. Ty More

I spent $2200 because my check engine light was on. 2 days later it came back on. Now they are saying something totally different. $1800. Totally a rip off. 2 days later it came back on. Now they are saying something totally different. $1800. Totally a rip off. More

This place is wonderful love the service and the attention they gave to your car attention they gave to your car More

I am very pleased with the excellent Customer service I was provided . My Advisor was Awesome . Unfortunately I am seeing Patient’s and I cannot look up her name .. KUDOS to everyone ! was provided . My Advisor was Awesome . Unfortunately I am seeing Patient’s and I cannot look up her name .. KUDOS to everyone ! More

They were helpful and informative. Clean waiting room and nice people. Very happy with service Clean waiting room and nice people. Very happy with service More