Nissan of Lithia Springs - Service Center

Subject: Formal Complaint Regarding Repeated Poor Service Experience I am writing to express my ongoing dissatisfaction and disappointment regarding the service experience at Nissan of Lithia Spri Service Experience I am writing to express my ongoing dissatisfaction and disappointment regarding the service experience at Nissan of Lithia Springs, most recently on January 20, 2025. As a loyal Nissan customer for more than 15 years, I have consistently purchased and maintained Nissan vehicles, but the recurring issues with your service department have made it increasingly difficult to remain a customer. On this occasion, I dropped off my Nissan Rogue (20,000 miles), which is under warranty, at 8:30 AM to address the following: An oil change Tire rotation Inspection of the gear shift, which sticks Resolution of a USB issue preventing Apple CarPlay functionality I was assured that my car would be serviced promptly by service advisor Curtis Cotijo. However, when I returned with my husband at 4:46 PM, I found that my car had not been touched. To make matters worse, your staff attempted to hurriedly move my vehicle to the service area to give the appearance of action, despite having had the entire day to address these basic concerns. I called multiple times, (9) to be exact with no answer, and had to come up to even get an answer on the vehicle. This is not the first time I have experienced substandard service at your dealership. I have previously sat in the dealership to monitor service progress and even submitted complaints on Google. While the service improves temporarily after such feedback, it inevitably reverts to the same unacceptable level. As a female customer, I find it particularly frustrating and concerning that my concerns are often dismissed or disregarded. I came without my husband for drop off but came back after with him. This pattern of behavior makes me question whether there is an underlying bias or discrimination against women, as I have naoticed similar complaints in other reviews. I have consistently tried to remain understanding and patient, but this situation has gone beyond reasonable limits. I hate to think that your staff assumes a woman will not stand up for herself, but I assure you I will. I am extremely dissatisfied with the dismissive attitude and lack of professionalism displayed by your team. I asked Curtis if I had sat there would it had been an 8 hour job. He ignored me. Were we pissed? Of course! Wouldn't you be if you left your car at 8:30am and it was still siting there in the SAME place and he couldn't offer a reasonable answer as to why! What's even more disheartening is the manager Mr. Warren Ali, ran from one side to the next of the service center avoiding even speaking to me and NOW my husband, that is, until my husband caught him on the other side of the office. Prior to him being "cornered" ,he went missing for a good minute and we were told he was unavailable. Despite my love for my vehicle, I am now actively exploring financing options to trade in my Nissan due to the poor service experience. Additionally, I plan to share my experience on various platforms to raise awareness of these ongoing issues. I will continue to post every day and will make vidoes to ensure women know to not go to this service department. The ONLY service agent that I have had who has done a great job is Fred Foster and he is always booked and I see why. Everyone else is too busy chatting about what to eat and grabbing snacks instead of assisting their customers. I urge someone to take immediate action to address these concerns within your service department and ensure that no other customers, particularly women, are subjected to this kind of treatment. More

The worse. My car was making a noise which didn’t last that long the sound. Did it daily. Come to find out they didn’t surface my rotors correctly after waiting My car was making a noise which didn’t last that long the sound. Did it daily. Come to find out they didn’t surface my rotors correctly after waiting for hours there. I bought it to Newnan of Nissan which is the same company they said the noise was coming from struts in which it wasn’t. I did tell them about the rotors and they skip over that fact and continue to say it was the struts it wasn’t because they replaced it and I still had the same noise. Took it another shop they showed me all the rotors showing me that one had a not been surface correctly: I demanded my money back from Newnan they refuse to give it to me and then refused to surface that rotar that I’ve already paid for asking me to pay him again since it’s different managers and diffent place even though it me the same company. That same manager tried to tell the bbb that he did offer to fix it for free when he didn’t he forgets that people can record him and he’s recorded telling me he’s not going too and ti pay him again. A liar!!! Thank god for recording features on cellphones. Because of lithia springs failure to do their job effectively it going through this of losing or fighting to get back my money. when ive asked for my parts on a friday assistant manger stated that they were gone and they dont have it. he wanted to return my car back on monday stating that Saturaday they couldnt look at it. All of sudden some old parts that he stated was mine magically appeared. I told him that was days later and those parts could be any ones parts. Like another shop stated how can you offer a customer parts that whenn are removed from a car that can be damaged simplly by removing them and tossing them in their dumpster or them damaging themselves.Two other shops stated that they simply dont care about their reputation or providing good customer service. youre wrong, youre wrong. Instead im getting the word out in all of newnan and the surrounding areaa by mouth and social media and the internet. The manager said that those are yours parts because you northerners have rust on under your cars. The Newnan manager which is the same comment made a racist and prejudice statement towards northerners generalizing that what northerners have. People from all over the country move to Georgia. Which means nothing nor did I ever tell him I was from up north. More

Thornton Rd, Lithia Springs Nissan absolutely SUCKS! You can call them, tell them the issue with your Nissan, get an appointment, AND A NAME of a person "to see". HOWEVER, when you get there, no one ha You can call them, tell them the issue with your Nissan, get an appointment, AND A NAME of a person "to see". HOWEVER, when you get there, no one has the appointment. The person to see has NO CLUE you're scheduled to see them. And when you tell them your issue, their answer is ALWAYS "we might not be able to fix that". It's ALWAYS BAD NEWS rather than "OH YES! We WILL take care of that"! I've been there THREE TIMES after calling first, explaining my issue, getting an appointment and a name of the person to see. EVERY TIME, the people there have NO CLUE about an appointment, nor my issue, and they give me nothing but BAD BOOGEYMAN conversations that, in essence, says, we ain't doing schitt! And, they don't. They waste your time! They ABSOLUTELY SUCK! Don't go there for even a KEY FOB!! Just saying. You've been warned. More

Very friendly & professional. Kept me updated, checked to see if I needed anything. Awesome! Kept me updated, checked to see if I needed anything. Awesome! More

Good, wasn't that bad of a wait CLean and free snacks were a plus Great were a plus Great More

I had regular, prompt communication and stayed informed on problems as well as solutions and cost. I had a very pleasant experience with the advisor all the way through the process! on problems as well as solutions and cost. I had a very pleasant experience with the advisor all the way through the process! More

Took a long time. No updates. Had to call several times to get status. Shuttle was delayed. No updates. Had to call several times to get status. Shuttle was delayed. More

The shuttle driver was unfriendly, car smelled of sweat and fried chicken, and the windshield was cracked It took 4 hrs for the shuttle to come get me even though every time I called, they said someone was and fried chicken, and the windshield was cracked It took 4 hrs for the shuttle to come get me even though every time I called, they said someone was on the way. No one greeted me at the door- I had to chase someone to get service. The gentleman told me he would go get an answer and come right back... an hr passed by and he never came back More

The process was great! The timing was good for me I was happy with the process The timing was good for me I was happy with the process More

Was never able to get phone call returned from representative and supervisor re status of car . Had to appear in person to get follow up on car . Asked to speak with repair manager who never came representative and supervisor re status of car . Had to appear in person to get follow up on car . Asked to speak with repair manager who never came out to speak with me. When there I felt I was in an assembly line .ABSOLUTELY NO CUSTOMER SERVICE!!! Did not appreciate phone calls asking if I was in waiting area related they were interested in making offer for my car . Too much going on for someone to call re my location and not identifying themselves until I questioned them. Thank you for listening and hopefully things will get better. Lot of NEGATIVE experiences on social media re this location More