Nissan of Lewisville - Service Center

Service department has gone downhill I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville. It anymore. I’m sitting in the Servicing department waiting area, writing this as I speak. They used to be awesome! I don’t know what has happened, but the last time (a couple of months ago) I brought my daughter’s car in to get it serviced, ended up spending almost $2k and the guy who was handling my ticket was barely responsive. He was eager to sell me a bunch of stuff, but forgot to follow up or just got to busy, and when i showed up the next day after trying repeatedly to call and check status, he had nothing ready. Then he said his system was not matching the quote (sounded like he was trying g to get more $), so we had to haggle in front of everyone. It was so embarrassing. I hesitated to come back again, but I believe in second chances. This time I brought my car. All I needed / wanted was an oil change and star inspection. I chose to work with a different service advisor than last time (although I could see the same guy was still working here that waited on me last time). She was ok at first. Seemed friendly enough, but then about an hour and a half later, she said they couldn’t do inspection because car died (I have a 2014 Nissan Juke that I keep in pristine condition. I always bring it here!). I asked if we could go ahead and just replace the battery, so they could complete inspection and she said she would have to check. A few minutes later, I saw her return from talking to mechanic, but she just sat back down at her desk. I had to go to her to get a status. This time she wasn’t very friendly. She said the mechanic said he would try to inspect it. I said I thought it couldn’t be inspected because of dead battery? She then just told me “I know...it’s a little confusing” (huh?) and said they would see what they can do. I told her again to go ahead and just put in a new battery, but she said I have to wait an additional 10-15 min to see what they can do. If the battery is the problem (she confirmed I need a new battery) and I’m willing to pay for one, why can’t she just put it in and do the darn inspection?! So frustrated. Never coming back!!! More

Poor service and Dishonest business practices Came for service because my engine light was on. I had my car placed on a diagnostic machine prior to coming to the dealer. I brought the code with m Came for service because my engine light was on. I had my car placed on a diagnostic machine prior to coming to the dealer. I brought the code with me and explained the problem. Aaron said he would get back to me once they had run their own diagnostic. I called later that day...nothing. I called the next day...nothing. Day 3 he said the couldn't find anything but that I needed my AC flushed. Mind you I had no trouble with my AC at all prior to the visit for service. $540 later my engin light came back on after 2 days of driving the car. When I called back, I was told it would be another $95 to see why the engine light was on. This was the initial reason for bringing the cat in and you said the cat had been repaired and that the work was guaranteed. How is this a guarantee? Then 2 weeks later my AC goes out completely. I will never go back to this place again for any reason. The poor service, high prices and unethical practices are very disappointing. More

Awesome very helpful! I took my 370z in today because I took my key out of the key fob and put it in the ignition switch and got it stuck and Stephen King helped me get it I took my 370z in today because I took my key out of the key fob and put it in the ignition switch and got it stuck and Stephen King helped me get it out! He was awesome!!! Thank You Stephen for your kindness and knowledge and for helping me out immediately! It’s people like Stephen that keeps me coming back!!! You deserve more than a 5 star! More

$100 worth of windshield wipers + scratch in service I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations thei I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations their way. They’ve officially lost my business over an outstanding lack of customer service. My husband brought my Rogue in for a 20,000 mile service before I left for a road trip, explaining to Jessie our service tech, that I had to be on the road no later than 5pm and that we didn’t want anything done to my car other than the 20k service. When my husband went to pick up the vehicle, the invoice was astronomically higher than the agreed upon price — Jessie had taken it upon himself to add almost $100 worth of “top of the line” windshield wipers to my car plus labor, without any prior authorization to add them to my vehicle. Due to the rush to get on the road, we paid and decided to deal with the issue when we returned on Monday. Upon receiving the actual vehicle, we noticed a 2-inch-long deep scratch along the rear panel that was not there before dropping the vehicle off for service. My husband called and asked to speak with Pete, the service director who ultimately said we couldn’t prove the scratch happened in service, and that he would only refund two of the three windshield wiper blades because “one was manufacturer recommended.” That’s not acceptable, none of the blades should have been applied to my car because it was never authorized in the first place. Then Jessie called, arguing with my husband. He stated “when your wife brought the car in, I told her that windshield wiper blades were a part of the package.” Well, my husband brought the car in – I didn’t. Three days passed and neither our credit, nor any phone calls were returned by Auto Nation. So I escalated to Dustin Osborne, the General Manager. When my phone call to Dustin was unreturned, I asked the receptionist at AutoNation for her help, and she emailed him, ccing Pete – explaining the situation. Within the hour, I had a phone call from Pete saying we had a refund for the windshield wipers but still not addressing the scratch on my car or even apologizing for this 5 day wild goose chase they sent me on. Dustin Osborne has yet to reach out and acknowledge the situation either. Auto Nation doesn’t care about taking care of your vehicle or about your long-term business. Take your money somewhere else! More

Service Center Failure Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we did Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we didn’t mind getting the warranties or buying 2 cars in 2 months. Now the negative stuff; We had an issue with our 2015 Nissan Pathfinder. The fan in the front which feeds air flow to the AC cracked. No problem, took it to the Service department 2/3/2017 and they fixed it under warranty. Skip ahead to 2/26/2018, guess what same issue. No problem, wait a minute, there are problems. The service advisor tells me that it is out of the 12 month window so it isn’t covered. This upsets me a little since we are talking the same month add a few days, but then tells me I have the extended warranty. Yippie I am all set. They put me in a loaner. I am still irked a little because there is a possible 200 deductible. Skip to the evening. Service advisor calls and says my Silver warranty doesn’t cover this part. I am floored. I cannot understand the logic. They had me in the service center, knew what they replaced last time, and let me drive away in a loaner just to tell me it isn’t covered. Then he tells me I have a 140.00 diagnostics charge; I am like what??? Next day I go to return loaner and get my car. I wanted to see this diagnosis. You know what it said, Fan needs replaced???? I am paying 140.00 for “Fan needs replaced”. No I wasn’t. I told them if they want me to pay for a diagnosis it needs to be clear what the issue is. They send the Director over and I explain to him that I shouldn’t have to pay for a diagnostic charge when it was completed last year. They should have been able to see what was replaced last year and see if it was covered before ever attempting a “2 hour” diagnosis. At the end of said poor experience, I went over and requested both of my extended warranties be canceled. All of this could of been avoided had they just reviewed the replacement from last year to see if the silver warranty included it. I would of kept my warranty. What would of been 600 repair cost loss for them turned into over 2000.00 dollar loss in warranty revenue. Also not too mention any future purchase from AutoNation. I suggest anyone looking to buy a new Nissan go to Fenton Nissan. That’s who I bought from in Oklahoma and they were the best! More

Worst Customer Service Possible Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so we purchased a battery while the vehicle was in for an oil change. Fast forward to this week and the new battery dies and leaves my wife and our infant stranded. I understand it can happen I drive across town to pick them up and I pull the battery out of the vehicle and have the local Autozone test it (which they confirmed bad battery). Since battery is under warranty and was purchased at Autonation Nissan I drive over there expecting to be able to swap the battery out since it was purchased over the counter but instead a policy has been put in place (after we purchased the battery). This new policy doesn't allow the battery to be exchanged unless it is in the vehicle and brought to the dealership, but since the battery was dead the only solution to allow this was to tow the vehicle at my cost in to the dealership, which costs more than the battery is worth... I became upset because this policy is really just setup to keep a person from being able to utilize the warranty on the battery, which is never a problem at parts stores such as Autozone or O'Reillys. During this period of trying to get battery exchanged not a single person was willing to even be understanding regarding the issue. Because of this one visit a 20 year relationship has now ended we have purchased 5 cars and always had them serviced at this location and that has completely ended Autonation will never receive a dime from me ever again. Honestly I hope management reviews the policy and gives their employees some customer service training. More

Service customer service sucks They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore More

Worse service ever Offer you all extra services, whistles and bells. You get nothing. Stay away. Employees treat you like garbage after you purchase a new vehicle . Then Offer you all extra services, whistles and bells. You get nothing. Stay away. Employees treat you like garbage after you purchase a new vehicle . Then you are just money. More

Terrible DO NOT BUY A CAR FROM HERE. After 3 weeks my trade in has still not been paid off. No one returns calls or acts like they care. They said that they we DO NOT BUY A CAR FROM HERE. After 3 weeks my trade in has still not been paid off. No one returns calls or acts like they care. They said that they were short on my payoff when in fact it was several thousand less than what the trade in was. All you get here is a run around. Try using the automated system and nothing works other than if you press for sales. Amazing how that one always works. Don't just run from here. Run far away and fast. More

DO NOT DO NOT GO DO NOT GO TO LEWISVILLE. SERVICE MANAGER IS BAD. NISSAN IS BAD. NIGHTMARE STARTS WHEN YOU GO THERE. TRUST ME PEOPLE. THANK YOU SO MUCH!!!!! RUDE PEOPL DO NOT GO TO LEWISVILLE. SERVICE MANAGER IS BAD. NISSAN IS BAD. NIGHTMARE STARTS WHEN YOU GO THERE. TRUST ME PEOPLE. THANK YOU SO MUCH!!!!! RUDE PEOPLE More