Nissan of Lewisville - Service Center

I have been xxxxx!!!! We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on Feb We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on February 4, 2015. My service advisor at this location was Nate Banks. The Lewisville store finally told me my fuel pump needed to be replaced. I agreed to have this work done. I also agreed to have the oil cooler O-ring replaced because it was leaking. I picked my vehicle up on February 6, 2015 and paid $1196.63. I had to take my vehicle back to Nissan within a week due to gasoline pouring from the bottom as I was pumping gas. They informed me that a bolt was not accurately secured when the fuel pump was installed. They tightened everything up and my car was delivered back to me. I drove my car for a few weeks, but it was exhibiting the same symptoms as before. I called Nate and scheduled an appointment to take my car back. On April 10, 2015 my car was diagnosed and I was told my starter needed to be replaced. I agreed to have the work performed and was able to pick my vehicle up on April 15, 2015 and paid $701.22. I was back at Nissan on April 24, 2015 because my vehicle was exhibiting the same symptoms. I was told they were going to perform a recall that was previously done on my vehicle to fix the issues I was having. After they performed the recall, I was called to pick up my vehicle, but was unable to pick it up that day because someone hit it. They fixed the bumper and I was told I could pick up the vehicle the following day. I was not able to pick up my vehicle on this day due to it presenting the same symptoms as before. I requested to speak with the manager, because I feel that I have paid money for trial an error fixes. I spoke with Chuck Peretti, the service director, and he informed me that he knew about my situation and had driven my car to try and figure out what was going on. He finally experienced the symptoms I was complaining about. They kept my vehicle for a while, continuing to work on finding the problem. I spoke to Nate on May 15 and he told me my car was throwing a NAT code. He asked me if I had additional keys and I told him yes. I was told that one code leads to another code and another and the repairs could get very costly and he was suggesting I trade my vehicle in if it continues to act up. I took the keys to Nissan and was told they needed to be reprogrammed. During the time of the reprogramming of my keys, I stopped by to talk to Chuck again. I asked him if it was safe to say, that this final finding was the problem all along. He told me that my fuel pump was bad, because it did not exhibit the correct PSI numbers. I have yet to be given the paperwork showing the findings of the low PSI readings. He went on to explain that a starter or a fuel pump will not throw a diagnostic code. I informed him that I do not mind paying for services that are needed, but did not want to pay for trial and error items. I feel that I have been xxxxx and forced to pay for things that did not need to be fixed. My vehicle was delivered to me today May 23, 2015. I spoke with Chuck again today to try and recoup some of the money I have spent. He told me all the items repaired were bad, but I don’t believe that. When I asked him about the PSI readings from my fuel pump, he told me that information is not automatically recorded because the readings are performed on a hand-held device. He was not there when the test was performed and could not give me the information I asked for. I asked him do they physically document the findings, and he said they may have but he was not sure. I find all of this to be unacceptable and unfair. It leads one to believe they are being cheated. More

Poor Customer Service I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't yo I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't you work on parts? Can't you make an effort to search for it and take care of your customer and get it ordered. No additional assistance was offered and it was very bad experience. I thought dealers make there money in service & parts and you turn down business by pushing customers away. wow I will not recommend this dealership at all. More

Warranty Work Doesn't Happen Here! I finally got fed up with them and paid out-of-pocket to get my brakes fixed! For over two years I had brought my 2010 Rouge back for pulsating and n I finally got fed up with them and paid out-of-pocket to get my brakes fixed! For over two years I had brought my 2010 Rouge back for pulsating and noisy brakes (10/2011, 1/2012, 4/2013, 10/2013, 12/2013). The 2nd to last visit, they resurfaced my front rotors; yet didn't bother replacing the brake pads. Not only did my brakes continue to pulsate, I had a very, very loud squeal. The last time I brought it back, I was advised by the Service Manager, they couldn't identify a problem, yet, everyone in the Service Center could hear the squealing when I pulled out and pulled back into the Service Center. This was the day the 2013 Dallas Area Ice Storm hit, so I advised my Service Manager I'd be back again. I didn't have time to argue since I needed to travel 40 miles to get home. With that, I couldn't deal with them anymore and brought it to a local mechanic. The mechanic easily identified both the front and back rotors were warped. With all five visits to AutoNation (Lewisville, TX), no one even bothered to look at the rear braking system. I conclude their mechanics aren't qualified, or they didn't want the cost on their books! More

Nissan charged me to fix a manufacturers issues then lied and never fixed car all that was done was turned off the service light cant wait til it comes back on and never fixed car all that was done was turned off the service light cant wait til it comes back on More

Bought Used honda at dealership, went to get regular Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine a Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine and Charlie help me out beyond what he should have but Roger in service did not know what he was doing. Had to go there twice to try to get car and still waitited 2 hours. Not customer freindly. Would not recommend servicing car there slammed my doors when they got out and got GREASE on my new cloth!!! Very unhappy with there service as a whole. More

Our family has leased/purchased Nissan's from Bankston of Lewisville for the past 5 years. Paul Francis, General Manager has done a terrific job of making sure our transportation needs have been met with exc Lewisville for the past 5 years. Paul Francis, General Manager has done a terrific job of making sure our transportation needs have been met with excellent automobiles in the price range designated by our personal budgets. In addition to Paul's attention to our needs, Joe Flores, Service Manager at Bankston in Lewisville is truly an excellent Service Manager. Joe and his service team have diagnosed and resolved problems that we had no idean would be an issue with our Nissans. As technology changes and makes our vehicles more technically adapt, Joe Flores and his team, including Paul Berry, Service Advisor, have provided the highest level of service excellance one could expect. We were previously committed to a different type of automobile. However, after our two Maxima's, three Altima's and one Versa, we are committed Nissan customers going foward. Over the last 5 years, we have had only two service issues that were more than a normal oil and filter change. Joe Flores made sure we had transprotation while our Nissans were updated with the most current technology requirements and the service team knew exactly how to adjust the issues with our Nissans in a very timely and efficient manner. I can not say enough good and positive things about this dealership in Lewisville. They provide terrific automobiles, very affordable pricing for high quality cars, and the service is beyond compare. We will stay with this dealership and enjoy our Nissans and the piece of mind that we know the service team takes care of our cars. More

This dealership is great and working with Paul Francis is a pleasure because he is the best! I highly recommend this dealership to anyone buying a new or used car and also their service department is great! a pleasure because he is the best! I highly recommend this dealership to anyone buying a new or used car and also their service department is great! More

Thanks so much to Nissan Bankston of Lewisville! Was Thanks so much to Nissan Bankston of Lewisville! Was stranded with a dead battery That should not have gone bad so soon. Mr. Paul Francis of Nissa Thanks so much to Nissan Bankston of Lewisville! Was stranded with a dead battery That should not have gone bad so soon. Mr. Paul Francis of Nissan was right on it immediately! He allowed us to buy a battery from A local merchant since we were nowhere close to A Nissan dealership and totally refund us for battery. Great decision! Thank you so much Mr. Francis! More

Horrible service for 2 straigt years. The service department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had a good experience since. Even the "advisors" of the service department don't know about customer service. I've been bringing the car in for scheduled maintenance for the last 2 years because I purchased the maintenance plan. I'm currently shopping for a car and there is no way I'll make the mistake of buying from them again. When a customer tells you about a mistake that was made you should apologize. The list of instances goes on, but I'm not wasting anymore of my time. These employees need training in customer service. More

Ken has extended gracious, consistent customer service! I thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my new service center, I was blown away! Ken is personable, detail and results oriented! His high level of treating me as a valued customer is evident. I appreciate the extra effort he has expended on ensuring my car repair service is the best it can be! He has exceeded my expectations each visit! He truly has gone above and beyond to make my experiences great! I appreciate this high level of customer service!! More