Nissan of Lewisville - Service Center

Nissan charged me to fix a manufacturers issues then lied and never fixed car all that was done was turned off the service light cant wait til it comes back on and never fixed car all that was done was turned off the service light cant wait til it comes back on More

Bought Used honda at dealership, went to get regular Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine a Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine and Charlie help me out beyond what he should have but Roger in service did not know what he was doing. Had to go there twice to try to get car and still waitited 2 hours. Not customer freindly. Would not recommend servicing car there slammed my doors when they got out and got GREASE on my new cloth!!! Very unhappy with there service as a whole. More

Our family has leased/purchased Nissan's from Bankston of Lewisville for the past 5 years. Paul Francis, General Manager has done a terrific job of making sure our transportation needs have been met with exc Lewisville for the past 5 years. Paul Francis, General Manager has done a terrific job of making sure our transportation needs have been met with excellent automobiles in the price range designated by our personal budgets. In addition to Paul's attention to our needs, Joe Flores, Service Manager at Bankston in Lewisville is truly an excellent Service Manager. Joe and his service team have diagnosed and resolved problems that we had no idean would be an issue with our Nissans. As technology changes and makes our vehicles more technically adapt, Joe Flores and his team, including Paul Berry, Service Advisor, have provided the highest level of service excellance one could expect. We were previously committed to a different type of automobile. However, after our two Maxima's, three Altima's and one Versa, we are committed Nissan customers going foward. Over the last 5 years, we have had only two service issues that were more than a normal oil and filter change. Joe Flores made sure we had transprotation while our Nissans were updated with the most current technology requirements and the service team knew exactly how to adjust the issues with our Nissans in a very timely and efficient manner. I can not say enough good and positive things about this dealership in Lewisville. They provide terrific automobiles, very affordable pricing for high quality cars, and the service is beyond compare. We will stay with this dealership and enjoy our Nissans and the piece of mind that we know the service team takes care of our cars. More

This dealership is great and working with Paul Francis is a pleasure because he is the best! I highly recommend this dealership to anyone buying a new or used car and also their service department is great! a pleasure because he is the best! I highly recommend this dealership to anyone buying a new or used car and also their service department is great! More

Thanks so much to Nissan Bankston of Lewisville! Was Thanks so much to Nissan Bankston of Lewisville! Was stranded with a dead battery That should not have gone bad so soon. Mr. Paul Francis of Nissa Thanks so much to Nissan Bankston of Lewisville! Was stranded with a dead battery That should not have gone bad so soon. Mr. Paul Francis of Nissan was right on it immediately! He allowed us to buy a battery from A local merchant since we were nowhere close to A Nissan dealership and totally refund us for battery. Great decision! Thank you so much Mr. Francis! More

Horrible service for 2 straigt years. The service department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had a good experience since. Even the "advisors" of the service department don't know about customer service. I've been bringing the car in for scheduled maintenance for the last 2 years because I purchased the maintenance plan. I'm currently shopping for a car and there is no way I'll make the mistake of buying from them again. When a customer tells you about a mistake that was made you should apologize. The list of instances goes on, but I'm not wasting anymore of my time. These employees need training in customer service. More

Ken has extended gracious, consistent customer service! I thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my new service center, I was blown away! Ken is personable, detail and results oriented! His high level of treating me as a valued customer is evident. I appreciate the extra effort he has expended on ensuring my car repair service is the best it can be! He has exceeded my expectations each visit! He truly has gone above and beyond to make my experiences great! I appreciate this high level of customer service!! More

Last week, my hubby accidentally dropped his key ring containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, but after I phoned the dealership to see what a replacement key would cost, the $200 was a bit overwhelming! Yes, $100 for the key; $100 to program it. I vented my displeasures of this exorbitant price on Bankston's website without expecting any reply, but the Executive Manager, of all people, telephoned me and told me he would gladly replace the key at NO CHARGE! I couldn't believe it!! I offered to pay his costs involved yet he insisted that the key be replaced without any payment. AND....the Service Department dude, Ryan, offered to make TWO keys so my hubby would have a spare. Isn't that just about the best customer service anyone would ask for? We've bought three Nissans there and will definitely go back when we're in the market for another SUV. Meanwhile, I can't brag enough about the wonderful treatment we received and would highly recommended Bankston Nissan-Lewisville to anyone! More