Nissan of Lewisville - Service Center

safety issue Absolute worst car burying and service after the purchase of a car I have ever experienced. I chose auto nation because it seemed like a reputable dea Absolute worst car burying and service after the purchase of a car I have ever experienced. I chose auto nation because it seemed like a reputable dealership, I liked their no haggle deal. I already knew what model vehicle I wanted so they only had to find one in my price range, which they did. The car was in Houston, I live in Dallas. I was told the car would be delivered the next day. Three days later I finally got a call after 7 pm that my car was ready to pick up. It was dark and late, I wasn't too picky when I saw it because I trusted the car fax that was provided and the details from the dealership with it being a certified used car. On my drive home I was testing different functions and found my heater was not working along with my electric seat and sunroof. I took it back to the service department at the dealership the next day and they did correct those problems. But now, not even 90 days later I am back because my shifter would not go into park. I brought it back again and it was diagnosed that I needed a brake light switch. The cost they told me was $330 with recommendations for other services totaling over $1000. I just purchased my vehicle and am expected to pay $1000 in service... I looked at the part I needed online, it was a $40 part on the high end. I even got an invoice from the parts department at the dealership and the part was $68, so they are up charging me almost 300%. This is unacceptable and should be illegal. I take good care of my vehicles and don't mind paying for regular service but there is no way I should be having these issues this soon. They also charge a $149 fee just to look at the car even if there is no repair done. Also while inspecting under the hood more, it is full of rust. I would absolutely never recommend anyone to buy a car from them or get ripped off at their service department. They left me to drive my 3 kids around in a vehicle I do not feel safe in. More

Pathetic customer service and service department My husband and I have bought several vehicles under prior management and no problems. Since the time of management changes, Autonation of Lewisville h My husband and I have bought several vehicles under prior management and no problems. Since the time of management changes, Autonation of Lewisville has become pathetic. Service dept doesn't know their head from a hole in the ground/customer service is non-existent. Made several attempts in person to rectify a problem, and to no avail, we are now pursuing corporate. Awaiting word from Sal and no response to my emails for 2 days after doing all the legwork which should have and could have been done on their side. DO NOT buy from them nor take your vehicle in for service or anything else. Unacceptable service and gives Nissan a bad reputation. Will never buy from another Autonation nor Nissan product. Would give negative stars but that is not an option. More

Extremely poor customer service experience I arrived at AutoNation Nissan in Lewisville this morning for my very first service experience on the Nissan Frontier Pro 4x that I’d purchased a few I arrived at AutoNation Nissan in Lewisville this morning for my very first service experience on the Nissan Frontier Pro 4x that I’d purchased a few months back. This was the worst customer service experience that I’ve ever had. The appointment was for a simple oil change and had been scheduled with me by the AutoNation Nissan - Lewisville organization…..I didn’t schedule the appointment. The service appointment system even sent email reminders of the date and time. Upon arriving at the dealership, I was asked by Joe Flores in the Service Department if I was going to wait on the vehicle. I responded that I had planned to wait, since it was just an oil change. Joe shared that it would be at least 2 hours before my vehicle would be looked at. I shared with Joe a copy of the appointment that had been made for me by their organization. Joe shared that these appointments are “mistakes, because no one shows up them”. My response was that I had, indeed, showed up and driven a half hour to get there. He said that there was nothing he could do. I asked to speak with a manager and Joe responded that there was not a manager on premise. I then went up front and there was a sales associate at the front desk. I asked him if there was a General Manager on the premise; he responded that there was not, but did ask if he could assist. I shared the circumstances above and he did make a copy of my service appointment, but also shared that there was nothing that he could do to assist. A suggestion to this organization is that if your doors are open for business, that you have a manager on the premise at all times who is at least empowered to make basic customer service decisions. Bottom line….first service experience attempted with AutoNation Nissan in Lewisville and it was extremely disappointing. More

Poor service Daughter in college bought her car here 2 years ago. They day before she drove back to school in January she had the car serviced. As we were loadin Daughter in college bought her car here 2 years ago. They day before she drove back to school in January she had the car serviced. As we were loading the car that evening for the drive back to St. Louis we noticed that the center console had been removed to fix the sport shift button. Upon replacing the console the mechanic managed to put the cover over a fold up fabric sun shade that normally resides between the passenger seat and the center console. The plastic cover was actually over the shade with a portion of the shade peeking out, it couldn’t be pulled lose. The plan was to leave early the next morning but we had to wait until the service center opened to have them fix this problem. Wasn't happy about our delayed start for an all-day drive. Today we took the car in for a two year check-up and state inspection. The car was dropped off at 11:45 and we returned at 5:30. As we paid we asked about the paperwork for the state inspection and discovered than even though it was written on the intake order it had not been done. We were asked to wait while it was completed. I don't appreciate my time being wasted by the service center's lack of attention. The cashier wasn't very sympathetic, only comment was, "I don't know what they do back there." I can usually overlook these sort of errors but there is just a lack of friendliness and making the customer feel valued. We are going to try the Grapevine location next. More

Poor Service and welching on their promises I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the se I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the service was ineffective and making excuses, pointing fingers among employees at the dealership, etc. When I brought this to the attention of Dealership management, I got a deaf ear. When I wrote Nissan, they wasted a lot of time over two months to do nothing and go back on what they told me they would do. On top of it, they now have a management change and the new management is refusing to honor coupons from the previous executive manager for free oil changes and free tanks of gas that were part of our deal. These guys will be nice to you when you are buying but their service execution stinks and they go back on written promises too. Avoid at all costs. More

Great decision making skills I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was expo I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was exposed. I called the service department and while being very understanding I did not get a final solution. I was told to take the car in so they could look at it(?). I took it in and I talked to Nate (service advisor) told him the whole story all over again and he took it into his own hands to solve my problem. 15 minutes later my problem was solved: the trunk had a new liner. He didn't go into an interrogation session, he just solved my problem, period. My hat's off to Nate and I hope there were more Nates around to solve problems without so much hassle. THANKS, NATE!!!!!!!!!! More

Service SUCKS at AutoNation Lewisville - DO NOT USE! My first experience with service at this dealership was for a transmission issue on a 2014 Pathfinder. The service rep (Duante) felt he should talk ov My first experience with service at this dealership was for a transmission issue on a 2014 Pathfinder. The service rep (Duante) felt he should talk over the customer as I was trying to explain the issue I was having with MY vehicle. Terrible customer service however if you read the responses on here, seems to be the nature of how they treat all of their customers. My second trip to this dealership for service occurred on 8/26/15 when I dropped off the same 2014 Pathfinder for once again Transmission issues. I dropped the car off at 10:00 AM and received a call from Duante at 12:00 PM stating they would need the car until tomorrow which was no issue. However, this morning 8/27 at 8:30 AM i get a call from Nate saying they have LOST the keys to my car. How in the xxxx do you loose the keys to a customers car. In hind-site when the reason from the call at 12:00 PM the day before stating they would need the car longer was due to the fact they could not find the keys. And instead of stating that at that time, they felt that keeping my car for a full day and perform absolutely no work on it was no big deal to them. Nate was simply saying they needed to program a new key however they need me to bring them my other key in order to do that. Chuck the service director, whom I also spoke with after my initial visit to this dealership for service and told me at that time he had only been at the dealership for a short time and he was brought in to "FIX" things. Let me tell you Chuck, you are doing a TERRIBLE job if one of the most simple things your department has to do is move a clients car from the service drive to the first parking spot outside of the drive and within that 50 feet, your employees loose a clients key. I will not be back to this dealership for anything in the future and that includes purchasing a vehicle. There are thousands of dealerships in the DFW area and I know for a fact that NONE of the ones I have ever done business with have had such a poorly run, dysfunctional service department. Take your time and money somewhere else. More

I have been xxxxx!!!! We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on Feb We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on February 4, 2015. My service advisor at this location was Nate Banks. The Lewisville store finally told me my fuel pump needed to be replaced. I agreed to have this work done. I also agreed to have the oil cooler O-ring replaced because it was leaking. I picked my vehicle up on February 6, 2015 and paid $1196.63. I had to take my vehicle back to Nissan within a week due to gasoline pouring from the bottom as I was pumping gas. They informed me that a bolt was not accurately secured when the fuel pump was installed. They tightened everything up and my car was delivered back to me. I drove my car for a few weeks, but it was exhibiting the same symptoms as before. I called Nate and scheduled an appointment to take my car back. On April 10, 2015 my car was diagnosed and I was told my starter needed to be replaced. I agreed to have the work performed and was able to pick my vehicle up on April 15, 2015 and paid $701.22. I was back at Nissan on April 24, 2015 because my vehicle was exhibiting the same symptoms. I was told they were going to perform a recall that was previously done on my vehicle to fix the issues I was having. After they performed the recall, I was called to pick up my vehicle, but was unable to pick it up that day because someone hit it. They fixed the bumper and I was told I could pick up the vehicle the following day. I was not able to pick up my vehicle on this day due to it presenting the same symptoms as before. I requested to speak with the manager, because I feel that I have paid money for trial an error fixes. I spoke with Chuck Peretti, the service director, and he informed me that he knew about my situation and had driven my car to try and figure out what was going on. He finally experienced the symptoms I was complaining about. They kept my vehicle for a while, continuing to work on finding the problem. I spoke to Nate on May 15 and he told me my car was throwing a NAT code. He asked me if I had additional keys and I told him yes. I was told that one code leads to another code and another and the repairs could get very costly and he was suggesting I trade my vehicle in if it continues to act up. I took the keys to Nissan and was told they needed to be reprogrammed. During the time of the reprogramming of my keys, I stopped by to talk to Chuck again. I asked him if it was safe to say, that this final finding was the problem all along. He told me that my fuel pump was bad, because it did not exhibit the correct PSI numbers. I have yet to be given the paperwork showing the findings of the low PSI readings. He went on to explain that a starter or a fuel pump will not throw a diagnostic code. I informed him that I do not mind paying for services that are needed, but did not want to pay for trial and error items. I feel that I have been xxxxx and forced to pay for things that did not need to be fixed. My vehicle was delivered to me today May 23, 2015. I spoke with Chuck again today to try and recoup some of the money I have spent. He told me all the items repaired were bad, but I don’t believe that. When I asked him about the PSI readings from my fuel pump, he told me that information is not automatically recorded because the readings are performed on a hand-held device. He was not there when the test was performed and could not give me the information I asked for. I asked him do they physically document the findings, and he said they may have but he was not sure. I find all of this to be unacceptable and unfair. It leads one to believe they are being cheated. More

Poor Customer Service I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't yo I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't you work on parts? Can't you make an effort to search for it and take care of your customer and get it ordered. No additional assistance was offered and it was very bad experience. I thought dealers make there money in service & parts and you turn down business by pushing customers away. wow I will not recommend this dealership at all. More

Warranty Work Doesn't Happen Here! I finally got fed up with them and paid out-of-pocket to get my brakes fixed! For over two years I had brought my 2010 Rouge back for pulsating and n I finally got fed up with them and paid out-of-pocket to get my brakes fixed! For over two years I had brought my 2010 Rouge back for pulsating and noisy brakes (10/2011, 1/2012, 4/2013, 10/2013, 12/2013). The 2nd to last visit, they resurfaced my front rotors; yet didn't bother replacing the brake pads. Not only did my brakes continue to pulsate, I had a very, very loud squeal. The last time I brought it back, I was advised by the Service Manager, they couldn't identify a problem, yet, everyone in the Service Center could hear the squealing when I pulled out and pulled back into the Service Center. This was the day the 2013 Dallas Area Ice Storm hit, so I advised my Service Manager I'd be back again. I didn't have time to argue since I needed to travel 40 miles to get home. With that, I couldn't deal with them anymore and brought it to a local mechanic. The mechanic easily identified both the front and back rotors were warped. With all five visits to AutoNation (Lewisville, TX), no one even bothered to look at the rear braking system. I conclude their mechanics aren't qualified, or they didn't want the cost on their books! More