Nissan of Lewisville - Service Center
Lewisville, TX
58 Reviews of Nissan of Lewisville - Service Center
Awesome very helpful! I took my 370z in today because I took my key out of the key fob and put it in the ignition switch and got it stuck and Stephen King helped me get it I took my 370z in today because I took my key out of the key fob and put it in the ignition switch and got it stuck and Stephen King helped me get it out! He was awesome!!! Thank You Stephen for your kindness and knowledge and for helping me out immediately! It’s people like Stephen that keeps me coming back!!! You deserve more than a 5 star! More
$100 worth of windshield wipers + scratch in service I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations thei I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations their way. They’ve officially lost my business over an outstanding lack of customer service. My husband brought my Rogue in for a 20,000 mile service before I left for a road trip, explaining to Jessie our service tech, that I had to be on the road no later than 5pm and that we didn’t want anything done to my car other than the 20k service. When my husband went to pick up the vehicle, the invoice was astronomically higher than the agreed upon price — Jessie had taken it upon himself to add almost $100 worth of “top of the line” windshield wipers to my car plus labor, without any prior authorization to add them to my vehicle. Due to the rush to get on the road, we paid and decided to deal with the issue when we returned on Monday. Upon receiving the actual vehicle, we noticed a 2-inch-long deep scratch along the rear panel that was not there before dropping the vehicle off for service. My husband called and asked to speak with Pete, the service director who ultimately said we couldn’t prove the scratch happened in service, and that he would only refund two of the three windshield wiper blades because “one was manufacturer recommended.” That’s not acceptable, none of the blades should have been applied to my car because it was never authorized in the first place. Then Jessie called, arguing with my husband. He stated “when your wife brought the car in, I told her that windshield wiper blades were a part of the package.” Well, my husband brought the car in – I didn’t. Three days passed and neither our credit, nor any phone calls were returned by Auto Nation. So I escalated to Dustin Osborne, the General Manager. When my phone call to Dustin was unreturned, I asked the receptionist at AutoNation for her help, and she emailed him, ccing Pete – explaining the situation. Within the hour, I had a phone call from Pete saying we had a refund for the windshield wipers but still not addressing the scratch on my car or even apologizing for this 5 day wild goose chase they sent me on. Dustin Osborne has yet to reach out and acknowledge the situation either. Auto Nation doesn’t care about taking care of your vehicle or about your long-term business. Take your money somewhere else! More
Service Center Failure Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we did Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we didn’t mind getting the warranties or buying 2 cars in 2 months. Now the negative stuff; We had an issue with our 2015 Nissan Pathfinder. The fan in the front which feeds air flow to the AC cracked. No problem, took it to the Service department 2/3/2017 and they fixed it under warranty. Skip ahead to 2/26/2018, guess what same issue. No problem, wait a minute, there are problems. The service advisor tells me that it is out of the 12 month window so it isn’t covered. This upsets me a little since we are talking the same month add a few days, but then tells me I have the extended warranty. Yippie I am all set. They put me in a loaner. I am still irked a little because there is a possible 200 deductible. Skip to the evening. Service advisor calls and says my Silver warranty doesn’t cover this part. I am floored. I cannot understand the logic. They had me in the service center, knew what they replaced last time, and let me drive away in a loaner just to tell me it isn’t covered. Then he tells me I have a 140.00 diagnostics charge; I am like what??? Next day I go to return loaner and get my car. I wanted to see this diagnosis. You know what it said, Fan needs replaced???? I am paying 140.00 for “Fan needs replaced”. No I wasn’t. I told them if they want me to pay for a diagnosis it needs to be clear what the issue is. They send the Director over and I explain to him that I shouldn’t have to pay for a diagnostic charge when it was completed last year. They should have been able to see what was replaced last year and see if it was covered before ever attempting a “2 hour” diagnosis. At the end of said poor experience, I went over and requested both of my extended warranties be canceled. All of this could of been avoided had they just reviewed the replacement from last year to see if the silver warranty included it. I would of kept my warranty. What would of been 600 repair cost loss for them turned into over 2000.00 dollar loss in warranty revenue. Also not too mention any future purchase from AutoNation. I suggest anyone looking to buy a new Nissan go to Fenton Nissan. That’s who I bought from in Oklahoma and they were the best! More
Worst Customer Service Possible Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so we purchased a battery while the vehicle was in for an oil change. Fast forward to this week and the new battery dies and leaves my wife and our infant stranded. I understand it can happen I drive across town to pick them up and I pull the battery out of the vehicle and have the local Autozone test it (which they confirmed bad battery). Since battery is under warranty and was purchased at Autonation Nissan I drive over there expecting to be able to swap the battery out since it was purchased over the counter but instead a policy has been put in place (after we purchased the battery). This new policy doesn't allow the battery to be exchanged unless it is in the vehicle and brought to the dealership, but since the battery was dead the only solution to allow this was to tow the vehicle at my cost in to the dealership, which costs more than the battery is worth... I became upset because this policy is really just setup to keep a person from being able to utilize the warranty on the battery, which is never a problem at parts stores such as Autozone or O'Reillys. During this period of trying to get battery exchanged not a single person was willing to even be understanding regarding the issue. Because of this one visit a 20 year relationship has now ended we have purchased 5 cars and always had them serviced at this location and that has completely ended Autonation will never receive a dime from me ever again. Honestly I hope management reviews the policy and gives their employees some customer service training. More
Service customer service sucks They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore More
Worse service ever Offer you all extra services, whistles and bells. You get nothing. Stay away. Employees treat you like garbage after you purchase a new vehicle . Then Offer you all extra services, whistles and bells. You get nothing. Stay away. Employees treat you like garbage after you purchase a new vehicle . Then you are just money. More
Terrible DO NOT BUY A CAR FROM HERE. After 3 weeks my trade in has still not been paid off. No one returns calls or acts like they care. They said that they we DO NOT BUY A CAR FROM HERE. After 3 weeks my trade in has still not been paid off. No one returns calls or acts like they care. They said that they were short on my payoff when in fact it was several thousand less than what the trade in was. All you get here is a run around. Try using the automated system and nothing works other than if you press for sales. Amazing how that one always works. Don't just run from here. Run far away and fast. More
DO NOT DO NOT GO DO NOT GO TO LEWISVILLE. SERVICE MANAGER IS BAD. NISSAN IS BAD. NIGHTMARE STARTS WHEN YOU GO THERE. TRUST ME PEOPLE. THANK YOU SO MUCH!!!!! RUDE PEOPL DO NOT GO TO LEWISVILLE. SERVICE MANAGER IS BAD. NISSAN IS BAD. NIGHTMARE STARTS WHEN YOU GO THERE. TRUST ME PEOPLE. THANK YOU SO MUCH!!!!! RUDE PEOPLE More
Shady, Under Handed Service Department Service Advisor, Ivan Perez and Service Mgr, Chuck, have very deceptive practices and are under handed individuals. The two of them mislead me, flat Service Advisor, Ivan Perez and Service Mgr, Chuck, have very deceptive practices and are under handed individuals. The two of them mislead me, flat out lied to me, by telling me that my key fob was broken and a new one was required for $390. My key fob was not broken, damaged, had gouges & missing internal pieces or malfunctioning pieces as they claim. They broke my key fob to gain money out of me unnecessarily. My car was there for 3 days while I tried to plead my case of the shady, under handed practices that I had been dealt with the Nissan Corporate office. Unfortunately, I was told that Auto Nation Nissan Lewisville is a franchise dealership and they have no authority over them. I would have to speak with the general manager, Dustin Osborne. It turned out that my key fob was not broken or malfunctioning or inoperable as Ivan Perez and Chuck, the Service Mgr, told me. I went to pick up the car, after authorizing the charge for a new key fob and Ivan told me "It will be about 30min more....we have to pair your new key fob with your intermittent one". I asked him "Do you mean my old key fob...the one that you said does not work, and that a new one is needed"? He said "Yes. We have to pair the new one with the old one. They work together". I was livid!!!! I told him that he was once again a LIAR!!!! How can you pair my old key fob to the new one if the old one does not work as you so claim!!!! I attempted to reach the General Mgr, Dustin Osborne, on 4 different times to express my concern and ask for his assistance, but he never returned my call. I asked for Dustin Osborne yesterday while I was in the Service Dept., and he was no where to be found. He was always conveniently in a meeting, writing a paper contract, at lunch, in another meeting and not once returned my call, a customer with a concern. Dustin Osborne called today and was flat out rude, totally unprofessional, talked over me, lied to me, accused me of lying and refused to hear what I had to say. He relied totally on the explanation of what happened with my experience with his service department by the lies of his service personnel. I have filed a complaint with the Better Business Bureau. I plan to file a lawsuit in Small Claims Court and go to the media. I will take my complaint as far as I can. I plan to shed light on the crooked dealings of the service department, its personnel, management staff, their lack of professionalism, dishonest dealings and all around horrible customer service. Do not take your car for service at Auto Nation Nissan Lewisville. Please be warned!!! More
Horrible They have horrible customer service. No one knows what's going on. They lie to you absolutely horrible and I have been to them several times this will They have horrible customer service. No one knows what's going on. They lie to you absolutely horrible and I have been to them several times this will.be my last. More