Nissan of Lewisville - Service Center

I arrived in time and was greeted by Quincy who logged me in and egan the process of my 60,000 mile maintenance job. He presented his card and informed me by text every step of the way. My repairs were done in and egan the process of my 60,000 mile maintenance job. He presented his card and informed me by text every step of the way. My repairs were done quickly (3 hours earlier than promised). My SUV was parked out front, clean and ready for me to leave. Thanks to the service Dept for the great job!! More

Great service. I always get my vehicles serviced here. Would highly recommend them. Always courteous. I always get my vehicles serviced here. Would highly recommend them. Always courteous. More

Please steer clear of this place Rochean Spencer & Quincy are very wicked individuals anyone who will take advantage of other people for pleasure God is watching are very wicked individuals anyone who will take advantage of other people for pleasure God is watching More

Quincy inspected my car. He was very helpful and kind. He was awesome. I would be happy to have him help me in the future. He was awesome. I would be happy to have him help me in the future. More

Worst service ever! I had a recall on my car and wanted to service it in nissan of lewisville(were i purchased my car from originally). But they have the worst service. First oscar from service was trying to service it in nissan of lewisville(were i purchased my car from originally). But they have the worst service. First oscar from service was trying to charge me for the recall thinking im not aware of it and when i said im not paying for diagnostics over a recall he got mad and very rude and unprofessional. and he kept me in dealership for 4 hours just to check my car. Then he told me that they will call me once they had the part. Now after 7months i have not heard from them, not a single call or email. Definitely won't recommend. More

L.A. Warren is by far the best sales rep I have ever had!!!! He is very professional Answered every question i had. My favorite part about L.A Warren he was there to help me unlike the other guys. He d had!!!! He is very professional Answered every question i had. My favorite part about L.A Warren he was there to help me unlike the other guys. He didn't BS me and got me in and out knowing i had a time restraint. I will not go to anyone else in the future!!! More

Jayden was a wonderful salesman! He went above and beyond to get me a car with affordable payments. Great work ethic and extremely friendly, ask for him! to get me a car with affordable payments. Great work ethic and extremely friendly, ask for him! More

Service rep - lying Bad experience! The dealership technician has changed my fuel pump, and service adviser Brandon Bristow said that I need to install the new battery a Bad experience! The dealership technician has changed my fuel pump, and service adviser Brandon Bristow said that I need to install the new battery as well. Brandon told me that my original battery is completely down/uncharged. I paid for the new battery and fuel pump, but then I decided to check the condition of my 1 year old battery at Walmart. I have purchased my battery from Walmart. Walmart technician told that my battery is good. My battery has 2 years warranty and passed load test. I have attached the the receipt from the Walmart diagnostic center to this feedback. Conclusion: please stay away from this place because employees there are not honest. They are lying to the customers. I won't by Nissan again. More

Service department has gone downhill I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville. It anymore. I’m sitting in the Servicing department waiting area, writing this as I speak. They used to be awesome! I don’t know what has happened, but the last time (a couple of months ago) I brought my daughter’s car in to get it serviced, ended up spending almost $2k and the guy who was handling my ticket was barely responsive. He was eager to sell me a bunch of stuff, but forgot to follow up or just got to busy, and when i showed up the next day after trying repeatedly to call and check status, he had nothing ready. Then he said his system was not matching the quote (sounded like he was trying g to get more $), so we had to haggle in front of everyone. It was so embarrassing. I hesitated to come back again, but I believe in second chances. This time I brought my car. All I needed / wanted was an oil change and star inspection. I chose to work with a different service advisor than last time (although I could see the same guy was still working here that waited on me last time). She was ok at first. Seemed friendly enough, but then about an hour and a half later, she said they couldn’t do inspection because car died (I have a 2014 Nissan Juke that I keep in pristine condition. I always bring it here!). I asked if we could go ahead and just replace the battery, so they could complete inspection and she said she would have to check. A few minutes later, I saw her return from talking to mechanic, but she just sat back down at her desk. I had to go to her to get a status. This time she wasn’t very friendly. She said the mechanic said he would try to inspect it. I said I thought it couldn’t be inspected because of dead battery? She then just told me “I know...it’s a little confusing” (huh?) and said they would see what they can do. I told her again to go ahead and just put in a new battery, but she said I have to wait an additional 10-15 min to see what they can do. If the battery is the problem (she confirmed I need a new battery) and I’m willing to pay for one, why can’t she just put it in and do the darn inspection?! So frustrated. Never coming back!!! More

Poor service and Dishonest business practices Came for service because my engine light was on. I had my car placed on a diagnostic machine prior to coming to the dealer. I brought the code with m Came for service because my engine light was on. I had my car placed on a diagnostic machine prior to coming to the dealer. I brought the code with me and explained the problem. Aaron said he would get back to me once they had run their own diagnostic. I called later that day...nothing. I called the next day...nothing. Day 3 he said the couldn't find anything but that I needed my AC flushed. Mind you I had no trouble with my AC at all prior to the visit for service. $540 later my engin light came back on after 2 days of driving the car. When I called back, I was told it would be another $95 to see why the engine light was on. This was the initial reason for bringing the cat in and you said the cat had been repaired and that the work was guaranteed. How is this a guarantee? Then 2 weeks later my AC goes out completely. I will never go back to this place again for any reason. The poor service, high prices and unethical practices are very disappointing. More