Nissan of Lewisville

Worst Buying Experience Ever Unless you like being lied to do not even answer a call from this dealership. I was told on the phone by a sales manager I would be given a certain p Unless you like being lied to do not even answer a call from this dealership. I was told on the phone by a sales manager I would be given a certain price on a vehicle. When I showed up to purchase this vehicle the next day they told me they could not honor that price bc they would lose too much money on the vehicle. We went back and forth and reached another agreement. When signing the paperwork I noticed they changed the deal on me again. Frustrated I asked for the General Manager. In comes a rude Dustin Osbourne who was involved in the entire process behind the scenes. He informed me he didn't even want to sell me the car because he was losing too much money. When calling him and his sales managers liars he told his finance man to "do the deal" and stormed out of the office. If they wouldn't have been the only dealer in the area with the vehicle I wanted I would have walked a long time ago. To sum it up, if another dealer had the car, I would have preferred to pay more elsewhere rather than give Dustin Osbourne a dime of my money. MOST UNPROFESSIONAL DEALERSHIP IN TEXAS More

Terrible dealership. lies lies and more lies I was lied to over and over by the dealer. They financed the car longer than i agreed to. I was forced into buying a service contract, then when i ask I was lied to over and over by the dealer. They financed the car longer than i agreed to. I was forced into buying a service contract, then when i asked to cancel they told me they were going to raise the price of the car if i do since the deal hasnt been funded yet. I waited until it was funded and now they are saying i have to wait 90 days to cancel. I was sold a car with tires that were junk, they let me drive home in the rain with the car knowing the tires were dangerous. They agreed to replace the tires for me, i had to call the dealer multiple times to get scheduled for my tires to be installed. When i got home from picking up my car after they installed the tires i found all my wheels are scratched and gouged. i have tried to contact Autonation corporate and nobody will help, only refer me back to the dealership. I have asked for the general manager at the dealer but i am told he is always unavailable and there is no way to leave a message for him. This dealership is the worst. DO NOT BUY A CAR HERE!!!!! More

Great sales team Anthony Gonzales made the purchase of a new Nissan truck very easy. Quick morning. Answered all of my concerns and questions. Great experience. Anthony Gonzales made the purchase of a new Nissan truck very easy. Quick morning. Answered all of my concerns and questions. Great experience. Highly recommended! More

Worst Customer Service Possible Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so we purchased a battery while the vehicle was in for an oil change. Fast forward to this week and the new battery dies and leaves my wife and our infant stranded. I understand it can happen I drive across town to pick them up and I pull the battery out of the vehicle and have the local Autozone test it (which they confirmed bad battery). Since battery is under warranty and was purchased at Autonation Nissan I drive over there expecting to be able to swap the battery out since it was purchased over the counter but instead a policy has been put in place (after we purchased the battery). This new policy doesn't allow the battery to be exchanged unless it is in the vehicle and brought to the dealership, but since the battery was dead the only solution to allow this was to tow the vehicle at my cost in to the dealership, which costs more than the battery is worth... I became upset because this policy is really just setup to keep a person from being able to utilize the warranty on the battery, which is never a problem at parts stores such as Autozone or O'Reillys. During this period of trying to get battery exchanged not a single person was willing to even be understanding regarding the issue. Because of this one visit a 20 year relationship has now ended we have purchased 5 cars and always had them serviced at this location and that has completely ended Autonation will never receive a dime from me ever again. Honestly I hope management reviews the policy and gives their employees some customer service training. More

Very disappointed and a shady transaction. I bought a new rogue in there yesterday and was going to sell my car to my friend. They called in out trade in and said that would be a good idea to I bought a new rogue in there yesterday and was going to sell my car to my friend. They called in out trade in and said that would be a good idea to get my tax savings. When my friend came up there to get the car they wouldn't let him have it. The manager Chris said it was against their policy. Marcus was a Salesman and the one that said we should do this. I will not be buying another car from them. And my friend is upset also. I don't know if all dealers are liars but I know AutoNation Nissan is. More

Service customer service sucks They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore More

Attentive * Honest *Integrity *Professional I wanted to take a minute to rate my recent experience at Auto Nation Nissan in Lewisville, TX. As you can see I gave 5 stars they deserve 10 stars. T I wanted to take a minute to rate my recent experience at Auto Nation Nissan in Lewisville, TX. As you can see I gave 5 stars they deserve 10 stars. This was a very smooth process from the beginning to the end. More specifically I would like to give HIGH PRAISE to my Salesman Ken, Sales Manager Rich and Finance Manager Marcos. Not only were they extremely genuine and they were professional. Their approach was quite relaxed there was no pressure from them at all. They honestly took care of me. I left with diginity still in tact. They truly went that extra mile. Finance Manager Marcos took time explain every detail that I was buying. He was very patient to answer all my questions and didn't try to rush me out the door. This wouldn't be possible with the other dealerships that I wasted my time the last few weekends. I must say that this was BEST car shopping experience ever. After doing my homework and shopping around found my 2015 Nissan Altima SL. Mileage under 20k, fully loaded, Remote start with Bumper to Bumper with a lot benefits and I'm one happy car owner. More

Lacks integrity and Honesty Lewisville AutoNation Nissan lacks integrity and should not be trusted.The email below is the one I sent to Lewisville Nissan AutoNation salesman Ralp Lewisville AutoNation Nissan lacks integrity and should not be trusted.The email below is the one I sent to Lewisville Nissan AutoNation salesman Ralph Gonzales after a purchase of a used 2013 Toyota Rav4 on October 20, 2017. Ralph- On the phone prior to our purchase, you assured me that Automation Nissan performed the full maintenance on the vehicle. The told me that you are not allowed to sell a car unless it was safe to drive. The last thing you performed was maintenance or even checked that the car was safe to drive. There were no brake pads, the hydraulic fluid was low, the oils was low, the the air filter looks like it had never been changed. The battery was bulging and leaking. The car also lacked the safety equipment needed to bolt in or raise the jack. There was just a bolt wrench for the lug nuts and no way to raise the jack. The alignment was off and we had to replace all four tires. My wife went to get the car with the idea that the car was in working order. You cost me almost $2k in repairs for work that your company never performed. If I would have seen how poor of shape the car was in, we would not have purchased the car. In essence, your company lacks integrity and honesty. I’ll do the vehicle repair work myself but you put my family on the road in an unsafe car and you do bad business by being blatantly dishonest . You and your company cannot to be trusted. I will make sure others know how Lewisville AutoNation Nissan would risk a customer's life to make a dollar. More

Warranty Issue I purchased a 2011 BMW from this dealership in January_The sales personnel were fine and this poor rating does not reflect that part of the staff_at I purchased a 2011 BMW from this dealership in January_The sales personnel were fine and this poor rating does not reflect that part of the staff_at the time of my purchase I was offered a warranty on the vehicle called a "Vehicle Protection Plan" which I accepted and paid for with good sense of mind_after a month or so, I called the warranty company to be sure that all was well with the coverage because after several time of me asking if I had to sign anything regarding the warranty, I was told no_once I was in contact with the warranty company I was told that my VIN number was not registered and my vehicle was not covered_I then called AutoNation and expressed my great concern regarding the warranty that I was offered and paid for_I was told by someone in the finance office by the name of "Marco" or "Martin" that a mistake was made and that I should Not have been offered a warranty from the "Vehicle Protection Plan" because it did not cover "High End Cars"_I was then told that my car was covered by a company by the name of "Century"_I contacted "Century" and my car was covered with that company_my car was later sent to a BMW dealership in Fort Worth due to some oil leaks and possible gasket issues_repairs have been in limbo for over a week now due to AutoNation issuing "Century" incorrect information regarding the mileage on my car at the time they sent the contract to "Century" for the warranty_I have called several time over and have spoken with several people in the finanace office regarding this problem that they caused_I was told that the "Financial Director" would call me back and as of today no one has called or corrected the problem_HORRIBLE, HORRIBLE customer service and resolution skills!_please beware when doing business with this dealership... More

Overall great experience for a dealership After a lot of research and waiting, a strong candidate for our growing family vehicle arrived at AutoNation Nissan (ANN). I contacted them through th After a lot of research and waiting, a strong candidate for our growing family vehicle arrived at AutoNation Nissan (ANN). I contacted them through the internet and connected with Mario S. He was patient with my questions, while I tinkered through the vehicle, and during the multiple test drives. He was friendly with my family, up front and communicative with me throughout the entire process. After we got the numbers to work, the finance department was friendly, professional, and quick. There were a few service issues that cropped up along the way. Mario & Kristy & the service department at ANN took great care of us both times: a loaner vehicle was provided to us quickly and painlessly, they communicated with us throughout the process, and returned our looking clean and at no cost to us. As long as ANN keeps up their friendliness and strong customer service and support, they'll have my recommendation and return business. More