Nissan of Lewisville

Bad Experience Hi, Today i bought a 2018 Nissan Sentra SV from this dealer, but the dealer gave the vehicle with 563 miles driven vehicle. Atleast when they sign t Hi, Today i bought a 2018 Nissan Sentra SV from this dealer, but the dealer gave the vehicle with 563 miles driven vehicle. Atleast when they sign the deal, they should have informed about this.They didn't say anything about this. At the time of delivery, when we ask about this, they are asking me to take a vehicle with 1755 miles.I can understand its a new vehicle, but they would have told this before..they have showed the vehicle with 50 or 60 miles, but given the one with very high miles. Moreover we found many dirts in the car, the Sales Rep asked us to find the dirt and the car went for cleaning 3 to 4 times. We felt very bad about that. I agree those are the only dealer providing the low price for Nissan cars than all other dealers. That's why we are coming to them and there should be some negotiations and anger..but i'm expecting them to be little friendliness to the customers.. More

$100 worth of windshield wipers + scratch in service I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations thei I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations their way. They’ve officially lost my business over an outstanding lack of customer service. My husband brought my Rogue in for a 20,000 mile service before I left for a road trip, explaining to Jessie our service tech, that I had to be on the road no later than 5pm and that we didn’t want anything done to my car other than the 20k service. When my husband went to pick up the vehicle, the invoice was astronomically higher than the agreed upon price — Jessie had taken it upon himself to add almost $100 worth of “top of the line” windshield wipers to my car plus labor, without any prior authorization to add them to my vehicle. Due to the rush to get on the road, we paid and decided to deal with the issue when we returned on Monday. Upon receiving the actual vehicle, we noticed a 2-inch-long deep scratch along the rear panel that was not there before dropping the vehicle off for service. My husband called and asked to speak with Pete, the service director who ultimately said we couldn’t prove the scratch happened in service, and that he would only refund two of the three windshield wiper blades because “one was manufacturer recommended.” That’s not acceptable, none of the blades should have been applied to my car because it was never authorized in the first place. Then Jessie called, arguing with my husband. He stated “when your wife brought the car in, I told her that windshield wiper blades were a part of the package.” Well, my husband brought the car in – I didn’t. Three days passed and neither our credit, nor any phone calls were returned by Auto Nation. So I escalated to Dustin Osborne, the General Manager. When my phone call to Dustin was unreturned, I asked the receptionist at AutoNation for her help, and she emailed him, ccing Pete – explaining the situation. Within the hour, I had a phone call from Pete saying we had a refund for the windshield wipers but still not addressing the scratch on my car or even apologizing for this 5 day wild goose chase they sent me on. Dustin Osborne has yet to reach out and acknowledge the situation either. Auto Nation doesn’t care about taking care of your vehicle or about your long-term business. Take your money somewhere else! More

Service Center Failure Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we did Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we didn’t mind getting the warranties or buying 2 cars in 2 months. Now the negative stuff; We had an issue with our 2015 Nissan Pathfinder. The fan in the front which feeds air flow to the AC cracked. No problem, took it to the Service department 2/3/2017 and they fixed it under warranty. Skip ahead to 2/26/2018, guess what same issue. No problem, wait a minute, there are problems. The service advisor tells me that it is out of the 12 month window so it isn’t covered. This upsets me a little since we are talking the same month add a few days, but then tells me I have the extended warranty. Yippie I am all set. They put me in a loaner. I am still irked a little because there is a possible 200 deductible. Skip to the evening. Service advisor calls and says my Silver warranty doesn’t cover this part. I am floored. I cannot understand the logic. They had me in the service center, knew what they replaced last time, and let me drive away in a loaner just to tell me it isn’t covered. Then he tells me I have a 140.00 diagnostics charge; I am like what??? Next day I go to return loaner and get my car. I wanted to see this diagnosis. You know what it said, Fan needs replaced???? I am paying 140.00 for “Fan needs replaced”. No I wasn’t. I told them if they want me to pay for a diagnosis it needs to be clear what the issue is. They send the Director over and I explain to him that I shouldn’t have to pay for a diagnostic charge when it was completed last year. They should have been able to see what was replaced last year and see if it was covered before ever attempting a “2 hour” diagnosis. At the end of said poor experience, I went over and requested both of my extended warranties be canceled. All of this could of been avoided had they just reviewed the replacement from last year to see if the silver warranty included it. I would of kept my warranty. What would of been 600 repair cost loss for them turned into over 2000.00 dollar loss in warranty revenue. Also not too mention any future purchase from AutoNation. I suggest anyone looking to buy a new Nissan go to Fenton Nissan. That’s who I bought from in Oklahoma and they were the best! More

Won't recommend buying car from this dealer The sales manger Rich Lindeman and the car director Vijay Desai are cheaters and not trustworthy. They cut the deal for certain number and to reach th The sales manger Rich Lindeman and the car director Vijay Desai are cheaters and not trustworthy. They cut the deal for certain number and to reach that number they delete additional features that they hey have promised during the initial discussion. In the final document you will see the numbers that you have agreed upon but with deletion of additional accessories like wheel locks and so on. if you are not careful in reading the entire document, you will walk away with missing items on your car which were part of the deal to begin with. I would not recommend this place to buy new cars unless you want to take chance and scratch your head. More

Check the Numbers I had bought a truck and they gave me the price. When I got there before signing the contract I caught the numbers didn't add up. They tried to charge I had bought a truck and they gave me the price. When I got there before signing the contract I caught the numbers didn't add up. They tried to charge me twice for the bed liner and also charged me for wheel locks that come to find out are not even on the truck. The sales guy said they would mail them but guess what I was charged for labor. They also charged me for a service contract and told me if I didn't purchase it my interest rate would be way higher. I was told just to cancel it after 90 days but after reading the contract I can cancel with then 30 days and get a refund. When discussing the price of the extras I was told by the sales manager that I could just walk away from the deal if I didn't like it. I would like to either go to the news or get a lawyer for the false advertisement of the price that clearly states on the website price guaranteed no haggle.. I even have the emails to back everything up. Warning if you buy from the Auto Nation Nissan check your numbers over and over. More

"Best Buying Experience Ever" My Husband and I have bought several vehicles from Nissan Lewisville and each time has been a wonderful experience. We always see Dustin because the a My Husband and I have bought several vehicles from Nissan Lewisville and each time has been a wonderful experience. We always see Dustin because the always takes good care of us and our referrals. We were in the next office when he was dealing with some extremely rude customers. Dustin was doing what ever he could to take care of them and even gave them what they wanted, even though he shouldn't have! I just didn't feel it was fair that a customer could cause a scene only to try to get something for free :(. Keep it up Dustin! :) You and your team have a wonderful staff! By the way we LOVE our New Murano!!! More

Worst Buying Experience Ever Unless you like being lied to do not even answer a call from this dealership. I was told on the phone by a sales manager I would be given a certain p Unless you like being lied to do not even answer a call from this dealership. I was told on the phone by a sales manager I would be given a certain price on a vehicle. When I showed up to purchase this vehicle the next day they told me they could not honor that price bc they would lose too much money on the vehicle. We went back and forth and reached another agreement. When signing the paperwork I noticed they changed the deal on me again. Frustrated I asked for the General Manager. In comes a rude Dustin Osbourne who was involved in the entire process behind the scenes. He informed me he didn't even want to sell me the car because he was losing too much money. When calling him and his sales managers liars he told his finance man to "do the deal" and stormed out of the office. If they wouldn't have been the only dealer in the area with the vehicle I wanted I would have walked a long time ago. To sum it up, if another dealer had the car, I would have preferred to pay more elsewhere rather than give Dustin Osbourne a dime of my money. MOST UNPROFESSIONAL DEALERSHIP IN TEXAS More

Terrible dealership. lies lies and more lies I was lied to over and over by the dealer. They financed the car longer than i agreed to. I was forced into buying a service contract, then when i ask I was lied to over and over by the dealer. They financed the car longer than i agreed to. I was forced into buying a service contract, then when i asked to cancel they told me they were going to raise the price of the car if i do since the deal hasnt been funded yet. I waited until it was funded and now they are saying i have to wait 90 days to cancel. I was sold a car with tires that were junk, they let me drive home in the rain with the car knowing the tires were dangerous. They agreed to replace the tires for me, i had to call the dealer multiple times to get scheduled for my tires to be installed. When i got home from picking up my car after they installed the tires i found all my wheels are scratched and gouged. i have tried to contact Autonation corporate and nobody will help, only refer me back to the dealership. I have asked for the general manager at the dealer but i am told he is always unavailable and there is no way to leave a message for him. This dealership is the worst. DO NOT BUY A CAR HERE!!!!! More

Great sales team Anthony Gonzales made the purchase of a new Nissan truck very easy. Quick morning. Answered all of my concerns and questions. Great experience. Anthony Gonzales made the purchase of a new Nissan truck very easy. Quick morning. Answered all of my concerns and questions. Great experience. Highly recommended! More

Worst Customer Service Possible Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so we purchased a battery while the vehicle was in for an oil change. Fast forward to this week and the new battery dies and leaves my wife and our infant stranded. I understand it can happen I drive across town to pick them up and I pull the battery out of the vehicle and have the local Autozone test it (which they confirmed bad battery). Since battery is under warranty and was purchased at Autonation Nissan I drive over there expecting to be able to swap the battery out since it was purchased over the counter but instead a policy has been put in place (after we purchased the battery). This new policy doesn't allow the battery to be exchanged unless it is in the vehicle and brought to the dealership, but since the battery was dead the only solution to allow this was to tow the vehicle at my cost in to the dealership, which costs more than the battery is worth... I became upset because this policy is really just setup to keep a person from being able to utilize the warranty on the battery, which is never a problem at parts stores such as Autozone or O'Reillys. During this period of trying to get battery exchanged not a single person was willing to even be understanding regarding the issue. Because of this one visit a 20 year relationship has now ended we have purchased 5 cars and always had them serviced at this location and that has completely ended Autonation will never receive a dime from me ever again. Honestly I hope management reviews the policy and gives their employees some customer service training. More