Nissan of Lewisville

Very bad experience with the Finance Team I had worst experience buying my car from AutoNation Nissan Lewisville. I bought a car from here in April 2015 and paid 40% cash and paid off the rema I had worst experience buying my car from AutoNation Nissan Lewisville. I bought a car from here in April 2015 and paid 40% cash and paid off the remaining 60% later in June. They told me that my title will be emailed to my address by DMV. I visited them a lots of times, their finance manager said my title will come from Austin county at my mailing address within 2 months. I waited for two months and again did a follow up with the dealer, they said check with Austin county. I went to Austin but did not help much. I also went to Dallas county and got to know that its with lien holder. When I get back to autonation Nissan with all these details, one of their finance manager said that it was small mistake and we forgot to update lien holder. I told them i did not have any loan on my car then why did it go to the lien holder then they accepted that there was a mistake from their side. Finally I got my title in the month of November 2015 after 6 month of struggle. The finance manager TONY's behavior was very rude. I will not recommend this dealership to anyone..... More

Horrible place to purchase Contacted dealer to make sure car(cash car)was available at 9:00am.Three people assured that it was,we agreed on a time that afternoon(4:15)same day.G Contacted dealer to make sure car(cash car)was available at 9:00am.Three people assured that it was,we agreed on a time that afternoon(4:15)same day.Got to the dealership 15 minutes before my "appointment".The salesman went to get the keys,25 minutes later(all in my visibility)returned and said the car had been sold already earlier in the afternoon,of course I was not happy,however upon further investigation they then came back and said the transmission was no longer for sale.(What??) Which is the correct statement?!Anyway I would not recommend buying a stick of gum from this dealer or any Autonation dealer for that matter.(They had my cell number,email,a phone call would have been sufficient.) More

Horrible place to do business. I was in the market to buy a used truck. They had what I wanted. I live 2 hours away and wanted to come to an agreement before I came. Everything was I was in the market to buy a used truck. They had what I wanted. I live 2 hours away and wanted to come to an agreement before I came. Everything was fine and sales person did her job. I arrive at dealership and manager raises the price of the truck by $1000 to add this fee and other fees. They took the key to my trade and would not give them back when I wanted to leave. We finally came to the agreement that me and the sales person had and I reluctantly bought it. I told the manager I would be back in 2 months to buy a car for my daughter if I got a good deal. Well I came back to the same sales person and wanted to buy a car. Manager again raised the advertised price by $1000. I don't see how they can treat their customers and return customers this way. I will ever do business there again even if I have to pay extra for the same car. They are horrible and worst customer service I've ever had at any dealership. More

Ignored for 30 minutes Showed up looked around not one person offered any assistance even though there was no other customers around and they were all just gossip. went to a Showed up looked around not one person offered any assistance even though there was no other customers around and they were all just gossip. went to another dealer instead and bought a brand new Altima from from salesman that care. Pick up your game lewisville! More

Poor Service and welching on their promises I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the se I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the service was ineffective and making excuses, pointing fingers among employees at the dealership, etc. When I brought this to the attention of Dealership management, I got a deaf ear. When I wrote Nissan, they wasted a lot of time over two months to do nothing and go back on what they told me they would do. On top of it, they now have a management change and the new management is refusing to honor coupons from the previous executive manager for free oil changes and free tanks of gas that were part of our deal. These guys will be nice to you when you are buying but their service execution stinks and they go back on written promises too. Avoid at all costs. More

Great decision making skills I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was expo I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was exposed. I called the service department and while being very understanding I did not get a final solution. I was told to take the car in so they could look at it(?). I took it in and I talked to Nate (service advisor) told him the whole story all over again and he took it into his own hands to solve my problem. 15 minutes later my problem was solved: the trunk had a new liner. He didn't go into an interrogation session, he just solved my problem, period. My hat's off to Nate and I hope there were more Nates around to solve problems without so much hassle. THANKS, NATE!!!!!!!!!! More

I recommend sales staff member Rae Daniels Hi all, My experience at AutoNation Nissan Lewisville was great due to the above and beyond efforts of Rae Daniels! Rae will do the research, make t Hi all, My experience at AutoNation Nissan Lewisville was great due to the above and beyond efforts of Rae Daniels! Rae will do the research, make the calls and do whatever it takes to get you the car of your dreams or needs. Rae worked with me to find the exact Nissan. Pathfinder that met my requirements. She worked hard with her management team and finance dept. to get me in that truck of my dreams. See Rae if you want a great, dependable ride with a great dependable deal! Steph S. Ft Worth Tx More

NEVER AGAIN!!! Called to look @ a car and called 1st to ask if it was available and if there was ANY reason we wouldn't be able to drive off in it same day. Lady I s Called to look @ a car and called 1st to ask if it was available and if there was ANY reason we wouldn't be able to drive off in it same day. Lady I spoke to said there would be no reason why you couldn't. I then drove over an hr to go look at the car. It was great. Nothing at all mechanically could we find to be wrong and other than the DVD player didn't work in the interior we were ready to purchase. Went inside where they then informed us we were actually paying 700$ more for some stupid carpet/upholstery warranty we would never use but they charge it standard on top of the amount of the vehicle. We still agreed, get the loan set up, even know when our first payment will be due, give down payment. Then they say it needs to pass state inspection and their little inspection (which they were supposed to run BEFORE offering it to be sold), give it an oil change & it would be ready. Well, it was on a Friday and the mechanic was on his way out. Didn't want to make a mechanic mad and my kids were getting restless so we decided to come back the next day & get it. We waited for the call on Saturday to come pick up the car. There wasn't one so we called around 1 and got the run around till 4 when they informed us we could NO LONGER BUY IT!!! They said it needed a transmission. If we still wanted it they wouldn't go down on the price but they would do the work and we would have to pay for that too even though when we looked at it for that price we were under the impression we were buying a car with a good transmission. My husband who is EXTREMELY knowledgeable and has been working on cars for many many years believes that was complete BS. There was nothing wrong with the way it was shifting and with only 100k miles there's no way nothing more than a solenoid would need to be changed if anything especially with the type of transmission it has. we then got the run around again when they said they would over night a check on Monday. My husband called on Monday and they wouldn't answer so i called directly behind him on my phone (they didn't have my #) and they answered... what a shock! They then told me it wouldn't be today but they would get to it sometime later in the week. That to me was absolutely unacceptable so I drove all the way there to confront them and get my down payment back. Now 4 days later the same car is posted again for the same amount of money. BEWARE!!! More

Stay Away!!! Do not buy from this dealership!!! I was in the market for a used Tahoe and found one I really liked at autonation Lewisville. I have bought several c Do not buy from this dealership!!! I was in the market for a used Tahoe and found one I really liked at autonation Lewisville. I have bought several cars and after checking these reviews I went to this dealership with high expectations. Please keep in mind I live 2hrs away. They are very friendly until the deal is done. During the test drive I noticed something wrong with the ac and a crack in the dash. I was told the dash would be fixed at a later date and the ac would be taken care of before I left. Once I get home the a.c. is out and the driver seat is broken. I take the car back 2 days later and was promised by tony rojas who did my financing that everything would be taken care of and the car would be delivered. After 2 weeks I get a txt saying the a.c. and the dash were fixed though I had to talk to Robert bookman for the seat fix and delivery. After I talked with him he says tough luck on the seat and delivery. So I drive back to pick up the car only to see that the dash "fix" was someone taking a torch to it and trying to melt it together only to have it crack back apart. Timmothy carducci assured me he would take care of it or send me a dash cover. I haven't heard from him in almost 2 weeks and he no longer answers my email or texts. He was the sales guy and did a horrible job keeping me informed and didn't seem to care once the deal was done. I also sent a email to the gm with no response. Please read the reviews on yelp and dealerrater and you will see. I'd say the majority of these reviews saying how excellent they are are fake. The customer service after the sale and wait times in the service dept are horrible!!! Chances are very likely you'll be disappointed doing business with this dealer. And if you do, get any and all promises about any fixes in writing and signed by a manager who has the authority to make such promises. Do not believe anything they tell you by mouth!!! More