Nissan of Lewisville - New Owner

On June 12th, after getting off the freeway, my lights came on my dashboard! Warning me that something was wrong. I put my emergency lights on and pulled into a nearby Firestone. After agreeing to pay for came on my dashboard! Warning me that something was wrong. I put my emergency lights on and pulled into a nearby Firestone. After agreeing to pay for a diagnostic, I was informed that NISSAN OF LEWISVILLE FORGOT TO PUT A BOLT IN WHEN REPAIRING MY AXLE (THEY FIXED MY CAR A WEEK AGO), I WAS THEN TOLD THIS COULD HAVE CAUSED ME TO LOSE A WHEEL AND PUT MY LIFE IN DANGER!!! But let me give you all back the back story! I am extremely disappointed with my experience at Nissan of Lewisville's service department. On May 20, I brought my vehicle in for an oil change. During that visit, I was told that a visual inspection revealed an oil leak on the passenger axle seal, along with several other recommended services. I informed the service advisor that I had an extended warranty purchased when I bought the vehicle. He took a picture of my warranty information and told me he would contact the warranty company for approval. I was later informed that the repair would be covered, subject to my $100 deductible. I returned on May 29 to have the fuel injector service and the passenger axle seal repair completed. The service advisor told me my vehicle would likely be ready by 2:00 p.m. or possibly sooner. Later that day, I received a phone call informing me that while attempting to repair the axle seal, the technician encountered a problem. I was told a component became stripped during the repair process and that I now needed an entirely new axle. I was then informed that the warranty company had initially denied the claim and that the dealership had to escalate it for reconsideration. When I asked who would be responsible for the cost if the claim was denied, I was told that I would be. This was extremely frustrating because the dealership was attempting to repair an issue they had visually diagnosed. I trusted their expertise and expected them to stand behind their work. It was difficult to understand how I could be financially responsible for additional damage that occurred during the repair process. I was also told that the warranty company would cover a rental vehicle. However, when I contacted the warranty company, I was informed that no rental coverage was available because the claim had not yet been approved. After several calls and escalating the issue, the service manager contacted the warranty company and ultimately got the claim approved, allowing me to obtain a rental car. Unfortunately, the warranty company only approved $50 per day for the rental, leaving me responsible for an additional $13 per day out of pocket due to delays and circumstances completely outside of my control. To make matters worse, despite the inconvenience, additional expense, and the fact that the axle issue occurred during the repair process, I was told my costs would remain the same. At that point, I lost confidence in the service department and instructed them to repair the axle only and perform no other work on my vehicle because I no longer felt comfortable having them work on it. The service manager appeared unhappy when I informed him that I had filed a complaint with Nissan Motor Acceptance Corporation regarding my experience. As of today, Saturday, I still have not received an update on the status of my vehicle. I am truly heartbroken and disappointed by this experience. What should have been a straightforward warranty repair turned into days of stress, uncertainty, additional expenses, and poor communication. I cannot recommend the service department at Nissan of Lewisville based on my experience. Throughout this process, I felt dismissed, unheard, and left to bear the burden of problems that were not of my making. STAY AWAY FROM NISSAN OF LEWSIVILLE DEALERSHIP SERVICE DEPARTMENT More

If only there was a zero rating, it would be much more appropriate. The salesman there are liars and thieves. I’ve never experienced such a lack of integrity they are true to the reputation used car sales appropriate. The salesman there are liars and thieves. I’ve never experienced such a lack of integrity they are true to the reputation used car salesman. More

I brought my 2018 Nissan Rogue with less than 65,000 miles on it, in for a routine oil and filters change. It went in on a Friday, I drove it home to Coppell after the service, and it leaked new oil on miles on it, in for a routine oil and filters change. It went in on a Friday, I drove it home to Coppell after the service, and it leaked new oil on my parking space all weekend. The following Monday morning, they sent their "delivery Driver" with a couple quarts of oil and some oil absorbent compound to clean up the mess and to drive my Rogue back to the Dealership in Lewisville. After having it all day Monday, they returned it to me on Tuesday, claiming it was a cracked seal inside of the oil filter, that caused the leak. They claimed they did a complete new oil and filter change, so the leak was fixed. This has not been further from true. The vehicle has leaked ever since, and this happened in October of 2025. I have called more than a dozen times, to this Dealership, and they will not put me back in touch with a Service Manager to make their errors right. More

I'm sure all these 5star rvws are employees or family/friends of employees. This is day 95 without an explanation of where my car registration is and DMV does not have record of it being submitted family/friends of employees. This is day 95 without an explanation of where my car registration is and DMV does not have record of it being submitted. Beware!! Once you are out that door and the purchase has been completed, they are no help and do not care. Take your business elsewhere. More

The overall experience here is good. The price is fine. Eric is a 5 star sales man. The price is fine. Eric is a 5 star sales man. More

Found the vehicle we wanted at Lewisville Nissan. It was a bit far from where we live, but overall going back and forth on the phone we finally met Mr Turner. Xristan was very honest and helped us w It was a bit far from where we live, but overall going back and forth on the phone we finally met Mr Turner. Xristan was very honest and helped us with the sale. He even turned in the rental car we were driving at that time. Needless to say we had an amazing experience. More

Sam, Jeremy, Ron and Chuck were awesome! They treated us so kindly and got us the best deal! Would recommend to everyone! They treated us so kindly and got us the best deal! Would recommend to everyone! More

Went in to check out a used Nissan Rogue SV, and finally walked out with a brand new one at an unbeatable price. The car was apparently on the lot for 40 days. We just had come out of a total loss on the walked out with a brand new one at an unbeatable price. The car was apparently on the lot for 40 days. We just had come out of a total loss on the previous car, so we're tight on budget. The manager said he couldn't meet our budget, which I understand, so we walked out with no hard feelings. I was about to drive out when they called us back and made a deal for the budget I had. So, overall it was good for both. More

From the very first text conversation, Kimberly (my sales associate) was transparent, responsive, and genuinely committed to helping me get the deal finalized. She made the entire process smooth and stress-f associate) was transparent, responsive, and genuinely committed to helping me get the deal finalized. She made the entire process smooth and stress-free, and it was clear she was willing to do whatever it took to make sure I was comfortable and confident in my purchase. I was in and out of the dealership in just over an hour, which is unheard of when buying a new vehicle, and at no point did I feel pressured or uneasy. I am extremely satisfied with my new Armada and the overall buying experience. Highly recommend Nissan of Lewisville and especially Kimberly for anyone looking for a hassle-free and honest car-buying experience! More