Nissan of Lewisville

I give a negative rating!!!Why are all these car dealers I give a negative rating!!! Why are all these car dealers so hard to deal with. Their customer service are the worst to deal with. When you go there I give a negative rating!!! Why are all these car dealers so hard to deal with. Their customer service are the worst to deal with. When you go there to buy a car they'll talk to you as if no one else matters and you are their best buddy. The moment you walk out of the showroom and call for any service they true colors pop up. Same issue with the Nissan of Lewisville location. Beware!!!! If I were you and had self respect I wouldn't go there. In short, they treat you like xxxx and they cheat you on your money and are not are not true on their words!! They don't even know what their managers write in their system and they will deny it. So if you are smart enough you'll consider this review and look out for yourself. More

On the sale, the guy representing himself as the Internet Manager (Frederick Robinson) tried to lie and beat me out of $1000 over their own price posted on their own web site. I originally spoke with a new g Manager (Frederick Robinson) tried to lie and beat me out of $1000 over their own price posted on their own web site. I originally spoke with a new guy named Misael who was friendly. Not sure why I was handed over to Mr. Robinson. Misael was capable of handling this very simple deal. I made them a fair offer from the onset, one that they ended up taking, but not without Mr. Robinson trying to beat me out of an extra thousand dollars. After the sale, the service department hasn't been much better. I bought a Leaf from this dealership when it was AutoNation and it was a nice experience. This time was much different. Their salespeople don't wear masks in the showroom during a pandemic. I insisted that we do my paperwork outside for that reason. We eventually went back in and they all glared at me because they had apparently been scolded. It made me feel like I wasn't welcome there. This was a terrible experience all together. It is a shame how far a dealership can fall in just a few years. More

After contacting a different dealership that we had already done business with twice, and finding that they weren’t really interested in helping us, my husband and I contacted Alisha at Nissan of Lewis already done business with twice, and finding that they weren’t really interested in helping us, my husband and I contacted Alisha at Nissan of Lewisville. We told her what we wanted, how much we wanted to pay each month, and our concerns about coming into the dealership because of COVID-19. Alisha, Tori, and Nizar went to work right away to get us exactly what we wanted as seamless as possible. We got more than we expected for our trade-ins, the monthly payment we wanted, and a great vehicle that will accommodate our family for years. I was able to do almost everything over the phone and through email until we were ready to come in. Once we got there, Alisha and Tori greeted us while wearing masks and maintaining a distance. The dealership was clean and sanitized, which helped alleviate our fears of purchasing a vehicle during a pandemic. On top of that, everyone was extremely friendly, knowledgeable, and respectful of our time. Nissan of Lewisville has earned our business for life! If you want a great deal with excellent customer service, call Alisha at Nissan of Lewisville. You won’t be disappointed! More

I , personally ,had a good buying experience with Breana. I did need to wait awhile to finish paperwork etc.. they could streamline that process. If you go there ask for Bre! I did need to wait awhile to finish paperwork etc.. they could streamline that process. If you go there ask for Bre! More

really the seller a very good person but his manager Mr. Nizar an arrogant person who tried to humiliate me with a superior attitude telling me that if I could not pay that then I will buy cheaper that is l Nizar an arrogant person who tried to humiliate me with a superior attitude telling me that if I could not pay that then I will buy cheaper that is like if you want a Rolex watch, you pay it if you don't have money So that you really see the worst experience I have had the next day I went to another Nissan dealer and there I bought a more expensive car but with excellent attention I really don't know how they have that person there, they do not know how to serve a customer More

I do not recommend this dealership and would not buy here again. Dealer engaged in borderline fraudulent tactics and would not remove add-ons from price (things like window tint, wheel locks, GPS tracking), again. Dealer engaged in borderline fraudulent tactics and would not remove add-ons from price (things like window tint, wheel locks, GPS tracking), but then delivered the car without the add-ons they'd implied were already installed. It took 8 months for me to finally resolve the last remaining issue after many many attempts on my part and no initiative by dealer. Customer care is not a priority here. Take your business elsewhere. More

Bunch of liars and scammers was preapproved thru capital one on new Altima submitted price to capital one 10k higher than advertise price, then ask me for mor money down unbelievable. Drive 30 minutes to be one on new Altima submitted price to capital one 10k higher than advertise price, then ask me for mor money down unbelievable. Drive 30 minutes to be lied to, salesman blamed capital one for not having right prices. Worst experience ever , take your business elsewhere you’ve been warned!!! More

Removed features while we signed final paperwork DECEPTIVE & SHADY... Take your business elsewhere. The prices they post on Autotrader and their dealership website are $6k-$7k less than the true sale DECEPTIVE & SHADY... Take your business elsewhere. The prices they post on Autotrader and their dealership website are $6k-$7k less than the true sales prices. Online, the car we were interested in was marketed as $16,200 plus TT&L. When we got there, they let us know they couldn't sell it for less than $23k. They also marketed the APR as 0.9% for those with near perfect credit. Surprise, surprise when we came in, their best interest rate for 60 months on new cars was suddenly 3.99%. When we walked out, they followed us saying that if we'd stay, they'd give us the car for $16,900 out the door after ALL fees and features. We agreed, but while we were signing final paperwork, they removed features originally included with the car without telling us even though those features were part of the car we agreed to purchase. Now, no one at the dealership will take our calls, return our emails, or send us copies of the paperwork we signed showing that these features were specifically listed on the paperwork we initially signed for the vehicle. Our 18 yr old daughter is now forced to either return the new car she worked so hard to earn or get over the fact they stripped it of the bells and whistles we were specifically looking for to protect her and her new car. More

I don’t know if it gets any worse in car buying expensive...they will tell you anything you want to hear until they have that cash in their hands. I recently purchased a car from them first they to expensive...they will tell you anything you want to hear until they have that cash in their hands. I recently purchased a car from them first they told me there’s two warranties that I could NOT decline “they come with the car” there was no way of declining them, CPO & ELO, they told me all the benefits, okay fine I guess if I can’t decline what can I do...there were some things they told me they would fix, they take care of all of them. They took of the ELO that was “impossible” to take off when I asked, they didn’t bother mentioning it to me, and didn’t bother lowering that price that they quoted me that it cost. When it was time to get the things “fixed” that they promised, they fixed one thing the rest they said they never told me they would fix. These are a bunch of dishonest people who tell you anything at first to sell you a car...GET EVERYTHING IN WRITING BEFORE BUYING!!!!!! Better yet go else where. They care about one thing only and that is their sales. More

Give Tony Walston a raise Reluctantly had a buy a car (auto accident), but Tony Walston was great. Car salesmen need to follow his lead. He wasn't pushy. He wasn't snaky. He di Reluctantly had a buy a car (auto accident), but Tony Walston was great. Car salesmen need to follow his lead. He wasn't pushy. He wasn't snaky. He didn't have a noticeable agenda. Tony's a good dude, and that's why I stayed. I wasn't going to purchase, but his customer service was top-notch. More