Nissan of Lewisville

My expectations are always met or exceeded and my vehicle problems are always solved here. My experiences have been very positive from check in to check out! problems are always solved here. My experiences have been very positive from check in to check out! More

Clean, friendly personnel! thanks for car wash and vacuum of inside good waiting room. Had tea! thanks for car wash and vacuum of inside good waiting room. Had tea! More

Great customer service and friendly environment! Very satisfied will refer family and friends to this dealership. They are very professional. Very satisfied will refer family and friends to this dealership. They are very professional. More

As always this was a great experience. From the service advisors customer service was amazing. She advised on some much needed work I have to get done and what needs to be done first. I’m From the service advisors customer service was amazing. She advised on some much needed work I have to get done and what needs to be done first. I’m truly grateful for her and her time and speaking with me. I came in for an oil change but received great customer service and care. The young lady whom set up my appointment to the person whom provided my oil change were great. Thank you Clay Cooley for all your help each and every service. I’ll be back to get those things done. More

Joseph Schmidt assisted me during my 15k service and state inspection. He was so pleasant, helpful and sincere. He was exceptional in customer care and was patient to explain about the service details. state inspection. He was so pleasant, helpful and sincere. He was exceptional in customer care and was patient to explain about the service details. More

Jaylen (sales) and Milton (finance) could not have been better! We had the best experience!! better! We had the best experience!! More

I strongly advise against doing business with Clay Cooley. Unfortunately, I deeply regret my decision to purchase a vehicle from this dealership. I paid $1,500 for an insurance policy that included Cooley. Unfortunately, I deeply regret my decision to purchase a vehicle from this dealership. I paid $1,500 for an insurance policy that included key replacement, but when I needed to get a replacement key, I was told I had to go through the Galleria. Despite multiple attempts, I never received the key. I contacted the salesperson, Iyad, who initially assured me that he would resolve the issue, but it has turned into a major headache, and I am currently unable to drive the car. In addition, I was misled by the finance team regarding the warranty. I was told that it would only increase my monthly payment by $20. However, after reviewing the paperwork, I found that the warranty increased my payment by $50, plus an additional 10% in fees. This lack of transparency has caused me a great deal of frustration. I regret trusting Clay Cooley, and I caution anyone considering purchasing from them. Please be wary of accepting any warranties or additional services, as the information provided may not be accurate. Save yourself the trouble and avoid this dealership. In addition to the issues mentioned above, I also applied for a cancellation of the warranties over 12 weeks ago, and they still have not been canceled. Every time I follow up, I am met with excuses and misinformation. Despite repeated assurances that the matter would be resolved, I am continuously given false information and left waiting without resolution. This ongoing dishonesty and lack of accountability from the dealership have made the entire experience even more frustrating. I urge anyone considering doing business with Clay Cooley to proceed with caution. More

Somehow I had an very bad experience with Clay coolie always 1)First time I visited clay coolie in Irving, Texas . They have forgotten to provide me the wheel lock and I went back to get it and they hav always 1)First time I visited clay coolie in Irving, Texas . They have forgotten to provide me the wheel lock and I went back to get it and they have provided an very old one 2)Nissan of Lewisvellie has been taken by Clay coolie Short comings a)Most of them does not speak English (I dont know Spanish, its my bad) b)I went to firestone for tyre rotation which i have taken life membership which is close to my apartment and the firestone guys told me that my bushings are in very bad shape. Immediately i went to Showroom to cross check, as i had my servicing couple of months before and they showed everything as green but in 2 months where i might have travelled for less than 600 miles ,it came to Red. Their inspection report is still showing green and after i told that there is an issue with Bushings , they cross checked and said its in Rotten shape. Pleaes be cautious with Clay coolie. I will never go here again. More

If I could give them 0 stars, I would. I purchased my 2019 From Clay Cooley Irving in 2020. After that horrible experience and them cheating me I swore I would never go back. But I receive I purchased my 2019 From Clay Cooley Irving in 2020. After that horrible experience and them cheating me I swore I would never go back. But I received a letter that they wanted to buy my Frontier for a certain price $18,848 and $5400 more depending on miles, my 5 year old truck has 37,100 miles. They wanted to give me $15,000, Kelley Blue Book was $21,454. It was definitely Bait/Switch. We went in this past Saturday at 11:00. About 2:00 The Sales Manager said we can finance the Rogue, which was plain jane for 84 months 8.99% rate with Capitol One. I told them we had a preapproved letter from Nissan and we only paid 2.9% on the truck. The Sales Manager JR said no you didn't. I was using my dads credit because his is excellent. When they told me that Nissan Financial was 9.9% I should have walked. I knew that was a lie. Today I found out that they did a Hard Credit Check on my Credit last Saturday after they knew I was using my dads. Shame on you! We left and said we would be back on Monday. I looked at my paperwork from 2020 and yes, it was 2.9%. On Sunday I emailed a Dealership in Corinth. I told them exactly what I wanted. They called me Monday. I got a 3.9% interest rate, a loaded car and was in and out of that Dealership in 2 hours. Do not go to Clay Cooley Nissan in Irving or Lewisville. They will get you through the door anyway they can. They will rip you off. The When I told the Sales Manager Monday I was not coming back, he tried to lower my interest rate to 6.5%. Choose another Nissan Dealership. Do not use the one in Lewisville for a new car. They will get you anyway they can. With mostly lies and interest rates. More

RUN AWAY. DONT BUY A CAR FROM HERE. I deeply regret buying a car from here. They gave me a damaged key and promised a new one, but I never received it. I paid DONT BUY A CAR FROM HERE. I deeply regret buying a car from here. They gave me a damaged key and promised a new one, but I never received it. I paid $1500 for insurance that included key replacement, but they told me I had to get keys from Galleria, which I never got. I contacted the salesperson, Iyad, who promised to handle the issue, but he never got back to me. This key issue is a major headache because I can't drive the car. Additionally, they are all liars. The finance managers claimed that the warranty would only increase my monthly payment by $20. I trusted them and didn't check. After the key issue, I reviewed the documents and found that the warranty actually increases my monthly payment by $50 plus 10%. I deeply regret buying a car from Clay Cooley. Please, avoid this place. It's a trap. Don't accept any warranties or additional services. More