Nissan of Lewisville

Attentive * Honest *Integrity *Professional I wanted to take a minute to rate my recent experience at Auto Nation Nissan in Lewisville, TX. As you can see I gave 5 stars they deserve 10 stars. T I wanted to take a minute to rate my recent experience at Auto Nation Nissan in Lewisville, TX. As you can see I gave 5 stars they deserve 10 stars. This was a very smooth process from the beginning to the end. More specifically I would like to give HIGH PRAISE to my Salesman Ken, Sales Manager Rich and Finance Manager Marcos. Not only were they extremely genuine and they were professional. Their approach was quite relaxed there was no pressure from them at all. They honestly took care of me. I left with diginity still in tact. They truly went that extra mile. Finance Manager Marcos took time explain every detail that I was buying. He was very patient to answer all my questions and didn't try to rush me out the door. This wouldn't be possible with the other dealerships that I wasted my time the last few weekends. I must say that this was BEST car shopping experience ever. After doing my homework and shopping around found my 2015 Nissan Altima SL. Mileage under 20k, fully loaded, Remote start with Bumper to Bumper with a lot benefits and I'm one happy car owner. More

Lacks integrity and Honesty Lewisville AutoNation Nissan lacks integrity and should not be trusted.The email below is the one I sent to Lewisville Nissan AutoNation salesman Ralp Lewisville AutoNation Nissan lacks integrity and should not be trusted.The email below is the one I sent to Lewisville Nissan AutoNation salesman Ralph Gonzales after a purchase of a used 2013 Toyota Rav4 on October 20, 2017. Ralph- On the phone prior to our purchase, you assured me that Automation Nissan performed the full maintenance on the vehicle. The told me that you are not allowed to sell a car unless it was safe to drive. The last thing you performed was maintenance or even checked that the car was safe to drive. There were no brake pads, the hydraulic fluid was low, the oils was low, the the air filter looks like it had never been changed. The battery was bulging and leaking. The car also lacked the safety equipment needed to bolt in or raise the jack. There was just a bolt wrench for the lug nuts and no way to raise the jack. The alignment was off and we had to replace all four tires. My wife went to get the car with the idea that the car was in working order. You cost me almost $2k in repairs for work that your company never performed. If I would have seen how poor of shape the car was in, we would not have purchased the car. In essence, your company lacks integrity and honesty. I’ll do the vehicle repair work myself but you put my family on the road in an unsafe car and you do bad business by being blatantly dishonest . You and your company cannot to be trusted. I will make sure others know how Lewisville AutoNation Nissan would risk a customer's life to make a dollar. More

Warranty Issue I purchased a 2011 BMW from this dealership in January_The sales personnel were fine and this poor rating does not reflect that part of the staff_at I purchased a 2011 BMW from this dealership in January_The sales personnel were fine and this poor rating does not reflect that part of the staff_at the time of my purchase I was offered a warranty on the vehicle called a "Vehicle Protection Plan" which I accepted and paid for with good sense of mind_after a month or so, I called the warranty company to be sure that all was well with the coverage because after several time of me asking if I had to sign anything regarding the warranty, I was told no_once I was in contact with the warranty company I was told that my VIN number was not registered and my vehicle was not covered_I then called AutoNation and expressed my great concern regarding the warranty that I was offered and paid for_I was told by someone in the finance office by the name of "Marco" or "Martin" that a mistake was made and that I should Not have been offered a warranty from the "Vehicle Protection Plan" because it did not cover "High End Cars"_I was then told that my car was covered by a company by the name of "Century"_I contacted "Century" and my car was covered with that company_my car was later sent to a BMW dealership in Fort Worth due to some oil leaks and possible gasket issues_repairs have been in limbo for over a week now due to AutoNation issuing "Century" incorrect information regarding the mileage on my car at the time they sent the contract to "Century" for the warranty_I have called several time over and have spoken with several people in the finanace office regarding this problem that they caused_I was told that the "Financial Director" would call me back and as of today no one has called or corrected the problem_HORRIBLE, HORRIBLE customer service and resolution skills!_please beware when doing business with this dealership... More

Overall great experience for a dealership After a lot of research and waiting, a strong candidate for our growing family vehicle arrived at AutoNation Nissan (ANN). I contacted them through th After a lot of research and waiting, a strong candidate for our growing family vehicle arrived at AutoNation Nissan (ANN). I contacted them through the internet and connected with Mario S. He was patient with my questions, while I tinkered through the vehicle, and during the multiple test drives. He was friendly with my family, up front and communicative with me throughout the entire process. After we got the numbers to work, the finance department was friendly, professional, and quick. There were a few service issues that cropped up along the way. Mario & Kristy & the service department at ANN took great care of us both times: a loaner vehicle was provided to us quickly and painlessly, they communicated with us throughout the process, and returned our looking clean and at no cost to us. As long as ANN keeps up their friendliness and strong customer service and support, they'll have my recommendation and return business. More

Commited on a price for a car and backed off They provided a price for a car and when I decided to move forward they backed out and suggested me to go to another Nissan dealer. Bad experience They provided a price for a car and when I decided to move forward they backed out and suggested me to go to another Nissan dealer. Bad experience More

THE WORST CAR DEALERSHIP EVER! My name is Chalaun Hart and i bought a 2010 Honda accord in june 2017. Now when i signed my paper work with the finance guy I signed 163000 miles on t My name is Chalaun Hart and i bought a 2010 Honda accord in june 2017. Now when i signed my paper work with the finance guy I signed 163000 miles on the car and that is what they told the bank, but when I picked up my car a month later it had a 173000 miles on it. I talk to the sales manager Chris and he don't want to fix my front end alignment or my brakes and I only had my car for 2 months and I'm having problems with it, they never gave me my paperwork stating the service that they did on my car or things that they fixed on the car, also the 50 point inspection that they so-called did on my car they didn't even give me that paperwork I would not recommend this car dealership to anybody they are a scam and I'm very unsatisfied and very unhappy customer. More

Nissan should shut this place down! Worst experience ever! "NEW" vehicle was dirty. Cassandra (the "sales" person they use on the guys) doesn't know anything at all. EVERY question we ha Worst experience ever! "NEW" vehicle was dirty. Cassandra (the "sales" person they use on the guys) doesn't know anything at all. EVERY question we had, she had to go ask the boss about... basically she was just there for show, because she is pretty and wears tight clothing. An IOU was negotiated for minor body work that the NEW vehicle needed, it took 2+ months of calling for then to even acknowledge It. They always had excuses and would push it on different departments. It took 2 cleanings for them to get it clean enough for us to be willing to take it. They keep forgetting to send out for our actual license plates, so we have had temporary tags since JULY (it's almost October!) They always take 2+ days to email a new temporary tag, since the last one expires, which we then have to drive on expired tags. They don't answer phones, nor return messages. They are rude AFTER the sale is done. Alex (the main contact in charge of sending tags) does absolutely NOTHING! She NEVER answers the phone, which would make you think she is busy working, but no one can ever find her since she is always "away" from her desk. Only good employee there is Yazmin. More

Fast and Easy Experience I always dread going in to buy a vehicle because I've had such negative experiences in the past. This was a pleasant change from what I was used to. F I always dread going in to buy a vehicle because I've had such negative experiences in the past. This was a pleasant change from what I was used to. From the time I arrived until I drove away with my new Rogue I was treated with respect and provided with excellent customer service. I will be recommending this dealership to all of my friends and family. More

dishonest We asked Cassandra, by phone, about the condition of a newly traded-in vehicle. We specifically asked about cosmetic or mechanical damage and she dec We asked Cassandra, by phone, about the condition of a newly traded-in vehicle. We specifically asked about cosmetic or mechanical damage and she declared it "clean". When we viewed it ourself, it had Extensive Hail Damage and two broken door panels (speaker falling off on one, broken door handle on the other). It is unacceptable to lie about major damage when a potential customer directly inquires about such. Trying to charge a clean retail price for a near-totaled vehicle just adds insult to injury. More

Don't trust these people. EVER!!!! We went into this dealership with a pre-approved status for financing. We knew they would want to offer us their own and our previous purchase from a We went into this dealership with a pre-approved status for financing. We knew they would want to offer us their own and our previous purchase from a different dealership proved to be successful because we got a better rate before. However, we agreed to let them run it through Nissan Auto but we specifically said that if they turn us down, then we'll use our own. They said no problem. So get this y'all, they ran us through over 7 different auto finance places WITHOUT our permission and then led us to believe we were accepted by Nissan. We did sign all the paperwork but honestly didn't pay attention where it said we were being financed through Chase. We didn't realize it until a few days later when all of a sudden a new account was on our banking app. Then we both looked at our Credit Karma and saw ALL the inquiries that we absolutely DID NOT agree to that will stay on our report for 2 years. This is the worst of the worst as far as using shady tactics. More