Nissan of Lewisville

Service Center Failure Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we did Let me start with the positive; The ladies at the desks handling tags and loaner cars are great. Our sales team was great. They were so great we didn’t mind getting the warranties or buying 2 cars in 2 months. Now the negative stuff; We had an issue with our 2015 Nissan Pathfinder. The fan in the front which feeds air flow to the AC cracked. No problem, took it to the Service department 2/3/2017 and they fixed it under warranty. Skip ahead to 2/26/2018, guess what same issue. No problem, wait a minute, there are problems. The service advisor tells me that it is out of the 12 month window so it isn’t covered. This upsets me a little since we are talking the same month add a few days, but then tells me I have the extended warranty. Yippie I am all set. They put me in a loaner. I am still irked a little because there is a possible 200 deductible. Skip to the evening. Service advisor calls and says my Silver warranty doesn’t cover this part. I am floored. I cannot understand the logic. They had me in the service center, knew what they replaced last time, and let me drive away in a loaner just to tell me it isn’t covered. Then he tells me I have a 140.00 diagnostics charge; I am like what??? Next day I go to return loaner and get my car. I wanted to see this diagnosis. You know what it said, Fan needs replaced???? I am paying 140.00 for “Fan needs replaced”. No I wasn’t. I told them if they want me to pay for a diagnosis it needs to be clear what the issue is. They send the Director over and I explain to him that I shouldn’t have to pay for a diagnostic charge when it was completed last year. They should have been able to see what was replaced last year and see if it was covered before ever attempting a “2 hour” diagnosis. At the end of said poor experience, I went over and requested both of my extended warranties be canceled. All of this could of been avoided had they just reviewed the replacement from last year to see if the silver warranty included it. I would of kept my warranty. What would of been 600 repair cost loss for them turned into over 2000.00 dollar loss in warranty revenue. Also not too mention any future purchase from AutoNation. I suggest anyone looking to buy a new Nissan go to Fenton Nissan. That’s who I bought from in Oklahoma and they were the best! More

Won't recommend buying car from this dealer The sales manger Rich Lindeman and the car director Vijay Desai are cheaters and not trustworthy. They cut the deal for certain number and to reach th The sales manger Rich Lindeman and the car director Vijay Desai are cheaters and not trustworthy. They cut the deal for certain number and to reach that number they delete additional features that they hey have promised during the initial discussion. In the final document you will see the numbers that you have agreed upon but with deletion of additional accessories like wheel locks and so on. if you are not careful in reading the entire document, you will walk away with missing items on your car which were part of the deal to begin with. I would not recommend this place to buy new cars unless you want to take chance and scratch your head. More

Check the Numbers I had bought a truck and they gave me the price. When I got there before signing the contract I caught the numbers didn't add up. They tried to charge I had bought a truck and they gave me the price. When I got there before signing the contract I caught the numbers didn't add up. They tried to charge me twice for the bed liner and also charged me for wheel locks that come to find out are not even on the truck. The sales guy said they would mail them but guess what I was charged for labor. They also charged me for a service contract and told me if I didn't purchase it my interest rate would be way higher. I was told just to cancel it after 90 days but after reading the contract I can cancel with then 30 days and get a refund. When discussing the price of the extras I was told by the sales manager that I could just walk away from the deal if I didn't like it. I would like to either go to the news or get a lawyer for the false advertisement of the price that clearly states on the website price guaranteed no haggle.. I even have the emails to back everything up. Warning if you buy from the Auto Nation Nissan check your numbers over and over. More

"Best Buying Experience Ever" My Husband and I have bought several vehicles from Nissan Lewisville and each time has been a wonderful experience. We always see Dustin because the a My Husband and I have bought several vehicles from Nissan Lewisville and each time has been a wonderful experience. We always see Dustin because the always takes good care of us and our referrals. We were in the next office when he was dealing with some extremely rude customers. Dustin was doing what ever he could to take care of them and even gave them what they wanted, even though he shouldn't have! I just didn't feel it was fair that a customer could cause a scene only to try to get something for free :(. Keep it up Dustin! :) You and your team have a wonderful staff! By the way we LOVE our New Murano!!! More

Worst Buying Experience Ever Unless you like being lied to do not even answer a call from this dealership. I was told on the phone by a sales manager I would be given a certain p Unless you like being lied to do not even answer a call from this dealership. I was told on the phone by a sales manager I would be given a certain price on a vehicle. When I showed up to purchase this vehicle the next day they told me they could not honor that price bc they would lose too much money on the vehicle. We went back and forth and reached another agreement. When signing the paperwork I noticed they changed the deal on me again. Frustrated I asked for the General Manager. In comes a rude Dustin Osbourne who was involved in the entire process behind the scenes. He informed me he didn't even want to sell me the car because he was losing too much money. When calling him and his sales managers liars he told his finance man to "do the deal" and stormed out of the office. If they wouldn't have been the only dealer in the area with the vehicle I wanted I would have walked a long time ago. To sum it up, if another dealer had the car, I would have preferred to pay more elsewhere rather than give Dustin Osbourne a dime of my money. MOST UNPROFESSIONAL DEALERSHIP IN TEXAS More

Terrible dealership. lies lies and more lies I was lied to over and over by the dealer. They financed the car longer than i agreed to. I was forced into buying a service contract, then when i ask I was lied to over and over by the dealer. They financed the car longer than i agreed to. I was forced into buying a service contract, then when i asked to cancel they told me they were going to raise the price of the car if i do since the deal hasnt been funded yet. I waited until it was funded and now they are saying i have to wait 90 days to cancel. I was sold a car with tires that were junk, they let me drive home in the rain with the car knowing the tires were dangerous. They agreed to replace the tires for me, i had to call the dealer multiple times to get scheduled for my tires to be installed. When i got home from picking up my car after they installed the tires i found all my wheels are scratched and gouged. i have tried to contact Autonation corporate and nobody will help, only refer me back to the dealership. I have asked for the general manager at the dealer but i am told he is always unavailable and there is no way to leave a message for him. This dealership is the worst. DO NOT BUY A CAR HERE!!!!! More

Great sales team Anthony Gonzales made the purchase of a new Nissan truck very easy. Quick morning. Answered all of my concerns and questions. Great experience. Anthony Gonzales made the purchase of a new Nissan truck very easy. Quick morning. Answered all of my concerns and questions. Great experience. Highly recommended! More

Worst Customer Service Possible Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so Possibly the worst customer service I've witnessed in my lifetime. My wife's battery died about two years ago and the vehicle wasn't under warranty so we purchased a battery while the vehicle was in for an oil change. Fast forward to this week and the new battery dies and leaves my wife and our infant stranded. I understand it can happen I drive across town to pick them up and I pull the battery out of the vehicle and have the local Autozone test it (which they confirmed bad battery). Since battery is under warranty and was purchased at Autonation Nissan I drive over there expecting to be able to swap the battery out since it was purchased over the counter but instead a policy has been put in place (after we purchased the battery). This new policy doesn't allow the battery to be exchanged unless it is in the vehicle and brought to the dealership, but since the battery was dead the only solution to allow this was to tow the vehicle at my cost in to the dealership, which costs more than the battery is worth... I became upset because this policy is really just setup to keep a person from being able to utilize the warranty on the battery, which is never a problem at parts stores such as Autozone or O'Reillys. During this period of trying to get battery exchanged not a single person was willing to even be understanding regarding the issue. Because of this one visit a 20 year relationship has now ended we have purchased 5 cars and always had them serviced at this location and that has completely ended Autonation will never receive a dime from me ever again. Honestly I hope management reviews the policy and gives their employees some customer service training. More

Very disappointed and a shady transaction. I bought a new rogue in there yesterday and was going to sell my car to my friend. They called in out trade in and said that would be a good idea to I bought a new rogue in there yesterday and was going to sell my car to my friend. They called in out trade in and said that would be a good idea to get my tax savings. When my friend came up there to get the car they wouldn't let him have it. The manager Chris said it was against their policy. Marcus was a Salesman and the one that said we should do this. I will not be buying another car from them. And my friend is upset also. I don't know if all dealers are liars but I know AutoNation Nissan is. More

Service customer service sucks They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore More