Nissan of Lewisville

WORST USED CAR EXPERIENCE EVER!!!! I recently bought a used car at this dealership. They sold me an extended warranty that was supposed to cover "ANYTHING" mechanical. Within a week o I recently bought a used car at this dealership. They sold me an extended warranty that was supposed to cover "ANYTHING" mechanical. Within a week of buying the car, the engine started running rough and the parts of the engine that were broken, were not covered under the warranty. I was never sent the warranty information, what it covered, or anything! I have sent numerous emails and made calls to get this information ,because my car is now experiencing more problems and no one will return a call or email. I am about to spend $3,000 in repairs, for a car that I have not even made the first payment on! It was a low mile car, and so far the mechanics I have had look at these issues say the dealer should have been able to assess and fix before they sold the car. I know all car places suck and are some shady xxxxxxxx, but they take it to a whole new level. Bunch of cowards that work here and I DO NOT RECOMMEND THEM AT ALL. In fact, they pissed me off so much, I will avoid all Auto Nation dealers for the rest of my life. More

Chevy Tahoe Nick was great! He greeted us with a smile, asked us questions to help us have options in vehicle choices, and was super patient. Then the manager he Nick was great! He greeted us with a smile, asked us questions to help us have options in vehicle choices, and was super patient. Then the manager helped when trying to get me financing. More

New sold with a open recall Was sold a new with a recall found out couple of day after taken delivery . Dealer insisted that there is no recall. Three months later recall still n Was sold a new with a recall found out couple of day after taken delivery . Dealer insisted that there is no recall. Three months later recall still not fixed. Sales person or the customer service rep will take my call. The managers are always in meetings and will not reply back. Left several dozen messages still not reply. Was lied to about the extended warranty. HORRIBLE SERVICE stay away from this dealership. More

They are sleep at the wheel I have called and left voice mails, been lied to "oh the trade will be paid off on Thursday" by a desk mgr there. Called finanace dept, accounting de I have called and left voice mails, been lied to "oh the trade will be paid off on Thursday" by a desk mgr there. Called finanace dept, accounting dept (not here they are at our honda shop)...all told i am sick if these people and the way they don't handle business. If reputation brings repeat customers they are doomed. It has been like an act of congress for them to payoff a car they have had for over a month. More

Awesome very helpful! I took my 370z in today because I took my key out of the key fob and put it in the ignition switch and got it stuck and Stephen King helped me get it I took my 370z in today because I took my key out of the key fob and put it in the ignition switch and got it stuck and Stephen King helped me get it out! He was awesome!!! Thank You Stephen for your kindness and knowledge and for helping me out immediately! It’s people like Stephen that keeps me coming back!!! You deserve more than a 5 star! More

New Car Highly recommend Sales Consultant Matu Ambaye and New Car Director Vijay Desai. Bought new Altima. Some issues came up regarding negotiations made via Highly recommend Sales Consultant Matu Ambaye and New Car Director Vijay Desai. Bought new Altima. Some issues came up regarding negotiations made via email and phone conversations. Both gentleman went out of their way to make this deal go down. Car was for my 85 year old father. I can not thank you enough. More

RUN AWAY FAST!!! Throughout the entire process, they threw almost every devious used car scam at us. For anyone who is thinking of buying from this dealer, I kindly li Throughout the entire process, they threw almost every devious used car scam at us. For anyone who is thinking of buying from this dealer, I kindly listed them all below with our experiences. 1. Hiding add-ons in the Agreement After test driving the vehicle I called Capital One to tell them which vehicle we chose so we could get approximate figures. They gave us everything we needed, including advice on what to look out for from the dealers. Feeling good about the process they described to us we go back to pick up the vehicle that we test drove 2 days before. Manny (Salesman), upon getting our finance from Capital One paperwork, leaves and comes back with a short agreement detailing the sale and asked us to sign. I look it over carefully and see $389 for tint. What is this I ask, he said that if for the tint. I tell him that I don’t want tint I’m fine with what’s already on the vehicle. After unsuccessfully trying to convince me about this add-on, I tell him no deal and tell my wife let’s go. At this point, he goes into the dealership and before we pull off, the sales manager comes out and apologizes. He says, he is losing money on the deal and that was an add-in to offset his loss. REALLY… I told him that I was only paying for what was advertised online which was on the dealer sticker, nothing more – nothing less. He tells us if he can get the bank to take back their banking fees (whatever that means) he would do the deal. So the waiting game began. 2. Internet Low-Balling The sales manager was insisting he was losing money on the deal due to the online advertising guys. I didn’t care either way. I just wanted them to honor what they had advertised and what I drove over 40 miles (twice) to get. 3. Changing Figures in the Lease Agreement/ Focusing on the payment After sitting for close to an hour, Manny comes up apologizing again about the tint and says we took the tint off, now you can sign. He throws in, “and we got it at the price you wanted with the monthly payments you had before”. Now, I’m really looking at it closely; and I see it. What they had done was taken the APR which was 12% and jacked it up to 15.9% somehow giving me close to the monthly payment but making the deal more expensive. REALLY!!! I ask Manny how many more tactics they were going to try. I told him to stop playing games before I leave. He apologized (AGAIN) and went back to the “Little Den of Thieves”. At this point, I’m wondering if it’s even worth it. But the deal that they advertised (that they were trying to renege on) was a good deal. I figured they just wouldn’t blatantly go back on the deal especially after being caught doing all the above; so I played the waiting game. 4. Flat Out changing the window sticker The dealer sticker clearly had the 90 day 100% warranty checked. When they bring the sticker to us to sign, it had “As Is” checked. I tell Manny, “Are ya’ll kidding me!” He assures me this was the original sticker and I vehemently tell him that it wasn’t. We go to John who now really kicks on with the “Good Guy – Bad Guy” act, he tells me this cannot be. He tells Manny to go back to where they cleaned the car to see if he could find the other sticker. Manny comes back with it all crumpled up and says it was in the trash, again apologizing to us. At this point, I’m ready to go, but John says ok, let me make this right, so we can get your business. We wait longer 5. Good Guy – Bad Guy & Bait and Switch After almost 4 hours John the sales manager comes over and says this deal is costing me too much, we’re not going to do it. I will sell you another car but not this one for that price. (Bait and Switch) Really!!! I jump up and tell me wife let’s go and we leave. As we’re driving off, I look over and see her crying. I asked what’s wrong. She asks “Was it a bad deal?” I told her it wasn’t a bad deal, but it wasn’t the deal they advertised; I did not come to get a bad deal or even a fair deal, I came because it was presented as a Great Deal. 6. Packed payments I guess a fair deal is better than a disappointed wife. I turned around and end up buying the vehicle for my wife, without the warranty that they initially advertised. They convinced me into buying their warranty and gap insurance. I had to wipe my hands on my shirt from all the Vaseline that I got on it by shaking their hand to seal the deal. I end up dropping the extended warranty and gap a week later after discovering how much I would end up paying them for the life of the loan. 7. Delay Tactics Frustrated by a buying experience that was touted by their website as being “hassle-free”, “comfortable”, and with “no-pressure”, we ended up staying over 5 hours. 8. Multiple Unauthorized pulls on Credit We came in with APPROVED financing and told them, on more than one occasion, “Do not shop us to other finance companies”. 2 WEEKS AFTER PURCHASE WE GET MULTIPLE “WE’RE UNABLE TO APPROVE YOUR CREDIT APPLICATION LETTERS” FROM LENDERS. They did it anyway. Of course, our credit score has taken the hits. If you have read this far RUN FROM THESE GUYS!!! More

Terrible sales people & careless customer service The best thing with AutoNation is their pricing which is set by a nationwide team. But the sales team at Lewisville Nissan is unfriendly, terrible, la The best thing with AutoNation is their pricing which is set by a nationwide team. But the sales team at Lewisville Nissan is unfriendly, terrible, lazy and full of lies. I had good experience with AutoNation Ford but these guys need a better management. I approached them giving business but they never called back. After taking an appointment I traveled 40mi to be told that the vehicle is in transit. Their sales will make you lose interest in buying with their lackluster engagement. They make you wait for hours and ask you to come back later. experience with this dealership is rock bottom. More

Bad Experience Hi, Today i bought a 2018 Nissan Sentra SV from this dealer, but the dealer gave the vehicle with 563 miles driven vehicle. Atleast when they sign t Hi, Today i bought a 2018 Nissan Sentra SV from this dealer, but the dealer gave the vehicle with 563 miles driven vehicle. Atleast when they sign the deal, they should have informed about this.They didn't say anything about this. At the time of delivery, when we ask about this, they are asking me to take a vehicle with 1755 miles.I can understand its a new vehicle, but they would have told this before..they have showed the vehicle with 50 or 60 miles, but given the one with very high miles. Moreover we found many dirts in the car, the Sales Rep asked us to find the dirt and the car went for cleaning 3 to 4 times. We felt very bad about that. I agree those are the only dealer providing the low price for Nissan cars than all other dealers. That's why we are coming to them and there should be some negotiations and anger..but i'm expecting them to be little friendliness to the customers.. More

$100 worth of windshield wipers + scratch in service I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations thei I have been a loyal customer of Auto Nation Nissan Lewisville for years – this is my third car from them, and I’ve sent countless recommendations their way. They’ve officially lost my business over an outstanding lack of customer service. My husband brought my Rogue in for a 20,000 mile service before I left for a road trip, explaining to Jessie our service tech, that I had to be on the road no later than 5pm and that we didn’t want anything done to my car other than the 20k service. When my husband went to pick up the vehicle, the invoice was astronomically higher than the agreed upon price — Jessie had taken it upon himself to add almost $100 worth of “top of the line” windshield wipers to my car plus labor, without any prior authorization to add them to my vehicle. Due to the rush to get on the road, we paid and decided to deal with the issue when we returned on Monday. Upon receiving the actual vehicle, we noticed a 2-inch-long deep scratch along the rear panel that was not there before dropping the vehicle off for service. My husband called and asked to speak with Pete, the service director who ultimately said we couldn’t prove the scratch happened in service, and that he would only refund two of the three windshield wiper blades because “one was manufacturer recommended.” That’s not acceptable, none of the blades should have been applied to my car because it was never authorized in the first place. Then Jessie called, arguing with my husband. He stated “when your wife brought the car in, I told her that windshield wiper blades were a part of the package.” Well, my husband brought the car in – I didn’t. Three days passed and neither our credit, nor any phone calls were returned by Auto Nation. So I escalated to Dustin Osborne, the General Manager. When my phone call to Dustin was unreturned, I asked the receptionist at AutoNation for her help, and she emailed him, ccing Pete – explaining the situation. Within the hour, I had a phone call from Pete saying we had a refund for the windshield wipers but still not addressing the scratch on my car or even apologizing for this 5 day wild goose chase they sent me on. Dustin Osborne has yet to reach out and acknowledge the situation either. Auto Nation doesn’t care about taking care of your vehicle or about your long-term business. Take your money somewhere else! More