Nissan of Lewisville

Service rep - lying Bad experience! The dealership technician has changed my fuel pump, and service adviser Brandon Bristow said that I need to install the new battery a Bad experience! The dealership technician has changed my fuel pump, and service adviser Brandon Bristow said that I need to install the new battery as well. Brandon told me that my original battery is completely down/uncharged. I paid for the new battery and fuel pump, but then I decided to check the condition of my 1 year old battery at Walmart. I have purchased my battery from Walmart. Walmart technician told that my battery is good. My battery has 2 years warranty and passed load test. I have attached the the receipt from the Walmart diagnostic center to this feedback. Conclusion: please stay away from this place because employees there are not honest. They are lying to the customers. I won't by Nissan again. More

Service department has gone downhill I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville. It anymore. I’m sitting in the Servicing department waiting area, writing this as I speak. They used to be awesome! I don’t know what has happened, but the last time (a couple of months ago) I brought my daughter’s car in to get it serviced, ended up spending almost $2k and the guy who was handling my ticket was barely responsive. He was eager to sell me a bunch of stuff, but forgot to follow up or just got to busy, and when i showed up the next day after trying repeatedly to call and check status, he had nothing ready. Then he said his system was not matching the quote (sounded like he was trying g to get more $), so we had to haggle in front of everyone. It was so embarrassing. I hesitated to come back again, but I believe in second chances. This time I brought my car. All I needed / wanted was an oil change and star inspection. I chose to work with a different service advisor than last time (although I could see the same guy was still working here that waited on me last time). She was ok at first. Seemed friendly enough, but then about an hour and a half later, she said they couldn’t do inspection because car died (I have a 2014 Nissan Juke that I keep in pristine condition. I always bring it here!). I asked if we could go ahead and just replace the battery, so they could complete inspection and she said she would have to check. A few minutes later, I saw her return from talking to mechanic, but she just sat back down at her desk. I had to go to her to get a status. This time she wasn’t very friendly. She said the mechanic said he would try to inspect it. I said I thought it couldn’t be inspected because of dead battery? She then just told me “I know...it’s a little confusing” (huh?) and said they would see what they can do. I told her again to go ahead and just put in a new battery, but she said I have to wait an additional 10-15 min to see what they can do. If the battery is the problem (she confirmed I need a new battery) and I’m willing to pay for one, why can’t she just put it in and do the darn inspection?! So frustrated. Never coming back!!! More

Never ever i will go to AutoNation AutoNation Lewisville has no professionalism and they don't respect their time and their customers time. Anthony Gonzales is the worst sale person i m AutoNation Lewisville has no professionalism and they don't respect their time and their customers time. Anthony Gonzales is the worst sale person i met. they don't have the attitude and willingness to close the deals and sell cars in their inventory. they claim to have best price online but i got even better deal from another dealership and i was spared to get into their trap. Stay away from them. More

They don't understand the word no They are relentless and even after being asked to stop contacting me John Williams continued to contact me. Not sure what was so hard for him to under They are relentless and even after being asked to stop contacting me John Williams continued to contact me. Not sure what was so hard for him to understand I'm taking my business elsewhere and don't want to buy from them. Because of reasons like this, they don't have the capacity to listen to what they are being told. WORST EXPERIENCE!! More

Stealership is more accurate F better business bureau rating. Will not accept or return calls. Failed to payoff a loan leaving us to pay $2500. Sure, everyone says "worst exper F better business bureau rating. Will not accept or return calls. Failed to payoff a loan leaving us to pay $2500. Sure, everyone says "worst experience of my life". I really mean it. Traded in a leased car. Didnt pay it in full. Now our home loan is denied insurance rates higher due to credit score. Credit bureau reached out no response. Nissan reached out no response. Dispicable service. More

Poor service and Dishonest business practices Came for service because my engine light was on. I had my car placed on a diagnostic machine prior to coming to the dealer. I brought the code with m Came for service because my engine light was on. I had my car placed on a diagnostic machine prior to coming to the dealer. I brought the code with me and explained the problem. Aaron said he would get back to me once they had run their own diagnostic. I called later that day...nothing. I called the next day...nothing. Day 3 he said the couldn't find anything but that I needed my AC flushed. Mind you I had no trouble with my AC at all prior to the visit for service. $540 later my engin light came back on after 2 days of driving the car. When I called back, I was told it would be another $95 to see why the engine light was on. This was the initial reason for bringing the cat in and you said the cat had been repaired and that the work was guaranteed. How is this a guarantee? Then 2 weeks later my AC goes out completely. I will never go back to this place again for any reason. The poor service, high prices and unethical practices are very disappointing. More

Worse car buying experience. Let me start off by saying I’m proud of my son. He works hard for what he wants. He was finally able to buy his FIRST car. One of his proudest moments Let me start off by saying I’m proud of my son. He works hard for what he wants. He was finally able to buy his FIRST car. One of his proudest moments. Look at that smile. He bought him a BMW 5 series. The “staff” was even happy for him. (See Pics) This is where it gets bad. 5 days after purchase the engine started knocking and wouldn’t start. We tried contacting Autonation Nissan Lewisville 1st day(Thursday) NO ANSWER OR CALL BACK. 2nd day(Friday) SAME THING. The 3rd day(Saturday) we finally got in contact with AutoNation and they told us that there was no one at their place of business that’s certified to work on BMWs on a Saturday but my son needed to get the car towed to their shop. So we asked him(Steve service manager) WHY do we need to have the car towed to them? That is when he offered to get it towed but it had to be Monday. Of course days has passed. So now we’re passed the “5 day” mark. They came got the car Monday and needless to say they’ve had the car every since. My son has been calling/texting them and as you can see in the pictures of text msgs they are full of s*** and not trying to help. My son cried because now he just want his money back and they are NOT trying to help him. Granted 2 weeks later they gave him a loaner car and offered to “help” him with another car BUT IT HAS TO BE A NISSAN SENTRA. WHAT? My son is 6’2 soak and wet, why in the xxxx would he want to fold himself in a Sentra? Till this day we are still waiting to see what AutoNation is going to do. I am going to help my son fight this. He or anyone else doesn’t deserve this. So I have contacted BB and the business licensing board. I will NOT stop until my son gets what he worked hard for. I hope this helps others from going through this nightmare. DO NOT, I REPEAT DO NOT BUY FROM AutoNation Nissan Lewisville FOR YOU WILL REGRET IT. SIGNED THE ANGRY PARENT. Please share. My son still don’t have his car. Thank you.. More

Balance I have purchased a few cars from AutoNation and this is the first time I over paid for a trade in. I called spoke with the accounting dept. and was in I have purchased a few cars from AutoNation and this is the first time I over paid for a trade in. I called spoke with the accounting dept. and was informed that they owed me $287.00 for the balance and was waiting for the title to clear. The lady in accounting (Riegn) said it would take two weeks. I waited three weeks and nothing. I called Reign back a couple of times and she had another person call me back(Dode). I spoke with Dode on Friday morning and she was going to call me back that day. I never heard from her, so I called her back on Tuesday without a return phone call. I called on Wednesday and asked to speak with the sales manager and was transferred to the operator. I called back and asked to speak to the sales manager and was transferred to a guy named Spencer and was informed that I needed to talk with accounting across the street at AutoNation Honda. I informed him that I have called them 6 times and have never received a call back. He forwarded my call to the finance dept. were I was informed to call the accounting dept. I have called around 15 times and have never spoke to anyone that was willing to help me figure out who I really need to speak to and get this resolved. It is going on seven weeks and still have not got to speak to the sales manager. I will say that he did thank me when I was buying the car seven weeks ago. I am so disappointed in the treatment that I have received after I purchased the car, it has been horrible. I am buying another car next week and it will not be from the AutoNation Corporation!!! Maybe this will get resolved in my lifetime!! More

Liars and cheats Do not buy a car here. I bought a car here, we had left a garage opener in the car we traded in. When I left, I called and asked the Salesman to get i Do not buy a car here. I bought a car here, we had left a garage opener in the car we traded in. When I left, I called and asked the Salesman to get it, his name was Que. He said he did and put it in the safe. I have called multiple times, we even went to pick it up, when we came to get, they said it was locked in safe and no one was there to get it. Said they would mail it to me. Never have got it. My salesman no longer works there, called and talk to Spencer another salesman. He promised he would fix and call me, he didn’t. As far as the car buying experience, find another dealer. I was promised so much for my trade, once we got to the deal it changed. I was promised they could match the interest rate my credit union had, once we got ready to sign papers it changed. Bottom line, the lie and cheat and can’t keep their word. Now since they have my garage opener and know my address they could rob us. So if you are thinking of buying here look elsewhere. I can’t stand people who lie, because if they lie what else are they capable of. I hope this review helps someone so they don’t make the mistake I made. More

Do not recommend!!! I purchased a 2003 Ford Focus from Stephen Goodrick with sales manager being John Williams, CFS Manager Marcus Rojas. This happened 11/29/18. It did n I purchased a 2003 Ford Focus from Stephen Goodrick with sales manager being John Williams, CFS Manager Marcus Rojas. This happened 11/29/18. It did not have a license plate or registration sticker. After about 4 1/2 months still not received, Phone calls were ignored with no callbacks. I got hail damage from a storm, filed claim with my insurance company. Car is totaled with back windshield blown out and hail damage on the top of the car. Turns out my car is not in my name so I cannot get my insurance money. Went back there (I live off US 75-and traveled to I35) and got stonewalled. One guy named Irvin told me it would be taken care off. Irwin went into the office next door who has a sign "I was a master drill sergeant" and this guy just laughs. More