Nissan of Lewisville - New Owner

This was one of the best experiences I have ever had with car salesmen! I had been given the run around by three other dealerships in the DFW area, so by the time I called to inquire about a car at Bankston, car salesmen! I had been given the run around by three other dealerships in the DFW area, so by the time I called to inquire about a car at Bankston, I was VERY skeptical! Mark answered the phone and had all my questions answered in the first five minutes! Paul, the GM, had everything ready for me the next day since Mark was off. Now granted, buying a car can be a time consuming process, but Paul made sure I didn't waste any unnecessary time sitting in the dealership! Everything was very efficient right down to signing all the paperwork via computer when in Financing! The entire team at Bankston Nissan of Lewisville deserves a huge standing ovation! I now believe in the car buying process again! They made my experience wonderful! The other dealerships in the DFW area really need to take a look at Bankston's customer service skills and strive to be just like them! Thanks to the team at Bankston Nissan of Lewisville! More

We feel that all the employees we worked with went above and beyond to get us the car we desired. They did exactly what they said they would do and met our expectations fully. They are not other pushy car and beyond to get us the car we desired. They did exactly what they said they would do and met our expectations fully. They are not other pushy car dealers because they listened to what we wanted and gave us what we asked for and more. I would highly recommend them all of my friends. More

Horrible service for 2 straigt years. The service department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had a good experience since. Even the "advisors" of the service department don't know about customer service. I've been bringing the car in for scheduled maintenance for the last 2 years because I purchased the maintenance plan. I'm currently shopping for a car and there is no way I'll make the mistake of buying from them again. When a customer tells you about a mistake that was made you should apologize. The list of instances goes on, but I'm not wasting anymore of my time. These employees need training in customer service. More

Ken has extended gracious, consistent customer service! I thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my new service center, I was blown away! Ken is personable, detail and results oriented! His high level of treating me as a valued customer is evident. I appreciate the extra effort he has expended on ensuring my car repair service is the best it can be! He has exceeded my expectations each visit! He truly has gone above and beyond to make my experiences great! I appreciate this high level of customer service!! More

Last week, my hubby accidentally dropped his key ring containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, but after I phoned the dealership to see what a replacement key would cost, the $200 was a bit overwhelming! Yes, $100 for the key; $100 to program it. I vented my displeasures of this exorbitant price on Bankston's website without expecting any reply, but the Executive Manager, of all people, telephoned me and told me he would gladly replace the key at NO CHARGE! I couldn't believe it!! I offered to pay his costs involved yet he insisted that the key be replaced without any payment. AND....the Service Department dude, Ryan, offered to make TWO keys so my hubby would have a spare. Isn't that just about the best customer service anyone would ask for? We've bought three Nissans there and will definitely go back when we're in the market for another SUV. Meanwhile, I can't brag enough about the wonderful treatment we received and would highly recommended Bankston Nissan-Lewisville to anyone! More

Three years ago, I was shopping for a new Altima, Accord or Camray. After visiting 3 Dealerships, I chose Bankston Nissan Lewisville. Great decision. They were fantastic in every way. Courteous, Helpful. An or Camray. After visiting 3 Dealerships, I chose Bankston Nissan Lewisville. Great decision. They were fantastic in every way. Courteous, Helpful. Anxious to please. Best car dealing experience I ever had. Until last Saturday. I returned since my Lease was up and they were even better than 3 years ago and I would not have thought that was possible. Great people. Great service. Great Dealership. Fantastic overall experience. More

Have been a loyal customer of this dealership for going on 11 years, and today purchased my 19th vehicle from Bankston Nissan. Their staff is outstanding and customer service is top notch. Paul and his sta on 11 years, and today purchased my 19th vehicle from Bankston Nissan. Their staff is outstanding and customer service is top notch. Paul and his staff will go the extra mile not to loose a sale and exemplify the terms service before during and after the sale. And with that if you don't go down and see the sales and service crew you might as well burn your money because these guys cannot be out done. THANK YOU!!!!!!!! More

Was referred by a co-worker who had nothing but good things to say about this dealership and he was "spot on". This is how a dealership and a sales experience should always be - there was none of the things to say about this dealership and he was "spot on". This is how a dealership and a sales experience should always be - there was none of the nonsense of going back and forth on price they gave us by far the best price and the knowledge of the staff about the vehicles they are selling is what was the best part of the experience. There is nothing worse than asking a sales person a question about a car and they have no clue how to answer as they are not versed on what they are selling. So happy we came here to do business and would tell anyone to come here with confidence that you will be treated right! More

My overall experience with the dealership was exceptional...I would recommend this dealership to all my family, friends and business associates. Staff was professional, warm and knowledgable. Fro exceptional...I would recommend this dealership to all my family, friends and business associates. Staff was professional, warm and knowledgable. From the moment I walked into the dealership until the time of purchase, I have no complaints what so ever. More

This Dealership is the best in Texas, everyone understood the situation i was in being a single parent and worked very hard to make sure I was satisfied and that helped not only myself but also my son into g the situation i was in being a single parent and worked very hard to make sure I was satisfied and that helped not only myself but also my son into getting a new car that would be safe. Thanks to everyone that was involved and I would recommend this dealership to everyone I speak with. Keep up the Good Work!!!! More