Nissan of Lewisville - New Owner

Researched Nissan Dealerships & their lineup. Found the exact vehicle,best price, & professional staff at AutoNation Nissan Lewisville.5 star rating for sales, service, price, & knowledge the exact vehicle,best price, & professional staff at AutoNation Nissan Lewisville.5 star rating for sales, service, price, & knowledge More

I don’t normally write bad reviews…only good ones however I have to warn others that might be in the same position as we were. On a Saturday evening around 630pm, we went to AutoNation Lewisville to look at I have to warn others that might be in the same position as we were. On a Saturday evening around 630pm, we went to AutoNation Lewisville to look at a pre-owned Hyundai Elantra that I had seen online. When we got there, a salesman approached us however when I asked about the Elantra he had no idea where it was. After disappearing for a few minutes he came back and said that it must’ve been under a deal because they had pulled it and taken it to one of their partner lots. There were a few other used cars there within our price range, but I really wanted to test drive an Elantra. I am always afraid of getting a salesman that is too pushy however ours was just the opposite. He was very stand-offish and didn’t say very much. Normally sales people talk to you about the cars and about their features however he wasn’t saying anything. As we were getting ready to leave, he looked on the computer and found a used Elantra at one of their other lots. We followed him there and I drove the Elantra back. I was really pleased with the vehicle so we asked him to run some numbers. I was VERY upfront with him about the fact that we had a trade, would not be doing a down payment…no matter what. We were not desperate for a new car, it was just something we wanted to do. After getting our information he disappeared again for what seemed like 45 minutes. When he came back he had the trade appraisal for our car which was much less than what the KBB value was showing and they wouldn’t budge on it. His paper listed a hefty down payment and the payment was about $100 more a month than what I asked for. We also take our car notes 72 months but he told us there aren’t many lenders who will do that. Which, I’ve never heard of before. He said that since it was late, no lenders would be available to help us (which I know is bullcrap, we’ve always bought cars in the later evening hours) and that he would call me on Monday morning with what he was able to come up with. I think he just wanted to go home and we were inconveniencing him. Monday morning came and went, no calls. I called him, no answer – left voicemails. I emailed him twice, no answer. I emailed the dealership manager Paul, no response. The reason I was trying to rush it along was that I had found an Elantra at a different dealership that I wanted to check out in the event this wasn’t going to work out. Finally around 430pm I get a call from someone else at the dealership asking if all of our questions were answered. What?? Umm, no…your salesman never even called back. Then he said he would find out and call me back. No call. I finally called that particular guy back, no answer so I left a voicemail. Then someone DIFFERENT called me at around 530pm quoting me another sky high payment amount and said that NO LENDER would accept that payment amount with zero down (we still owed a bit on the trade) and when I asked about upping the trade value to make up for it, he just completely ignored what I said and kept talking. Said he was sorry that they couldn’t help us and that was it! 2 days later we visited Van Hyundai in Carrollton. Found a newer, bigger, more luxurious car (Sentra) with more features and less miles at a lower price! The staff there was great, helpful and attentive. Worked a deal with no money down, paid off our trade and adjusted the price of the car and the interest rate to come within a couple of dollars of where we needed the payment. AND this was around 830pm at night when supposedly no lenders are available (per the guy at AutoNation)??? Hmph. A 72 month note no problem with Capital One. If you are looking for a car, avoid AutoNation Nissan unless you are paying cash, have a hefty down payment or have above perfect credit – so that they don’t have to do any work for you – because obviously they don’t want to lift a finger to do anything. Oh, and go in the morning because their sales people don’t like to stay up past their 8pm bedtime. Van Hyundai went above and beyond; they got our business along with the business of friends and family who I will refer to them in the future. The day after we purchased at Van Hyundai, I had an email in my inbox from our disappearing AutoNation sales guy that said “would you consider a Sentra?”. Ugh, really? More

Nissan charged me to fix a manufacturers issues then lied and never fixed car all that was done was turned off the service light cant wait til it comes back on and never fixed car all that was done was turned off the service light cant wait til it comes back on More

We came to Auto Nation Nissan looking for a vehicle for our daughter's 16th birthday. Our sales person was Michael Leatherwood and he was FABULOUS! Michael has daughters of his own and was honest and caref our daughter's 16th birthday. Our sales person was Michael Leatherwood and he was FABULOUS! Michael has daughters of his own and was honest and careful in helping us choose the right vehicle for our daughter. We purchased a vehicle that ended up not being able to be ready for our daughters birthday, so we were forced to make a last minute exchange. We were very fortunate to find a wonderful replacement on the lot at 7:30 PM. Unfortunately, since we had already purchased the other car, the transaction in finance could not be done that late in the evening. To avoid the possibility of the replacement car being sold the next day, Michael suggested we take the car home with us that evening. My husband and I had each of our own vehicles at the dealership and now a 3rd car to bring home. Michael graciously offered to drive the vehicle back to our home for us to save us another trip that evening. Side note - Michael was supposed to be off at 5 PM that night and this was 8:30 PM! Buying a car is typically one of our least favorite things to do; however, Michael's service and commitment to deliver made the process painless (even with a last minute, unplanned exchange). We highly recommend Auto Nation Nissan and if you go there, ask for Michael. You won't be disappointed. More

I found my car online through an AutoNation add. Once I realized the car was within 60 miles of me I called and talked to Eric McKeever who was very helpful making sure the car was at their dealership. I realized the car was within 60 miles of me I called and talked to Eric McKeever who was very helpful making sure the car was at their dealership. I rode my motorcycle to look at the car. When it was just what I was looking for, Subaru Forester XT, very low miles, and there aren't many available that year and in that condition, I decided to buy it. It was a Saturday and Eric (my salesperson) was kind enough to arrange for me to leave my motorcycle safely inside at the dealership over the weekend while I drove my "new" car home. I came back on Monday hauling a trailer with my new Subaru (another feature I liked... it had a trailer hitch already installed by the previous owner) and picked my bike up. Eric and everyone at the dealership was very pleasant to work with. They had the car I wanted at a reasonable price and they were easy to work with. All in all, a good experience. More

Excellent experience !!!! Great team.... They were extremely helpful from start to finish..... No issues... I would recommend this dealership to both friends and family.... The car really runs great.. extremely helpful from start to finish..... No issues... I would recommend this dealership to both friends and family.... The car really runs great.... Thanks so much !!!!!!!!!!! More

I worked with Paul Francis and DeMarcus White and they were both exceptional. I purchased my previous vehicle through this dealerships as well. They offer outstanding service. were both exceptional. I purchased my previous vehicle through this dealerships as well. They offer outstanding service. More

I worked with DeMarcus White, he is a excellent sales guy very personable, and hilarious. I was there to just get a oil change but I drove out in a brand new car with more options for the same payment as my very personable, and hilarious. I was there to just get a oil change but I drove out in a brand new car with more options for the same payment as my base model sentra. I have been to many other dealers and I think he is one of the last good guys left. If you go up there, see DeMarcus, you will leave smiling! More

Did not have any price games - viewed the Nissan website, requested a quote, received the advertised discounts without any further negotiation needed. This is the first Nissan we purchased after buying 3 requested a quote, received the advertised discounts without any further negotiation needed. This is the first Nissan we purchased after buying 3 Toyotas since 2000; we found Toyota too deceptive in price representation and unwilling to make a reasonable offer. The fuel efficiency on the Versa is very good - I average 35 mpg combined highway/city driving according to the Fuel Log app. More

Our Salesman knew his product, and explained every button, feature, etc. to us. Lynn did everything to make us feel comfortable about our new car purchase. Great price and interest rate. We could button, feature, etc. to us. Lynn did everything to make us feel comfortable about our new car purchase. Great price and interest rate. We could not have asked for a better experience. The Gillespie family More